PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pizza Hut and Papa Johns Pizza as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pizza Hut
Papa Johns Pizza

Pizza Hut and Papa Johns Pizza Overview

Total reviews
5243
1029
Company responses
0
0
Issues resolved
16
3

Pizza Hut was first mentioned on PissedConsumer on Jan 2, 2008 and since then this brand received 5243 reviews. It is 4214 reviews more than Papa Johns Pizza received since Jan 15, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Pizza Hut customer support team and Papa Johns Pizza customer service.

Pizza Hut and Papa Johns Pizza Consumer Ratings

Rank
68 out of 1073 in Fast Food category
71 out of 1073 in Fast Food category
Customer service
55 in category
57 in category
Website
61 in category
65 in category
Staff
61 in category
57 in category

According to consumer ratings and reviews, Pizza Hut ranks 3 points higher in the Fast Food category than Papa Johns Pizza. People gave Pizza Hut 1.5 stars for Customer service criterion in Fast Food category and it is 74 points higher than the worst rated brand in this category. At the same time, Papa Johns Pizza was rated 1.5 stars for Customer service criterion in this category and it is 72 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Pizza Hut has a higher rating than Papa Johns Pizza. Regarding Staff criterion, consumers gave Pizza Hut 1.5 stars and it is 53% greater than other in category. Papa Johns Pizza however was rated 1.6 stars and it is 56% greater than other in category.

Pizza Hut and Papa Johns Pizza Rating Details

Customer service
1.5 (2009 reviews)
1.5 (279 reviews)
Reviewer's quote

...Which was very rude and did not display any kind of customer service. There are to my pizza places around, so I think my family will never visit another pizza hut every...

Shereka

...I have called customer service twice both times I was told I would get a call back in 24 -48 hours . No callback..

PissedConsumer1714107
Website
2.5 (1906 reviews)
2.4 (253 reviews)
Reviewer's quote

This was insanely frustrating! The store insists that this policy is on the website. I didn't see any disclaimer or warning prior to order, during ordering or before paying This is horrible, please update your website to spell out this policy. It will be awhile before I take a chance on ordering...

Rayshun

...When i called up there they said they refuse to deliver to my area because "black people" i asked them why they not take delivery down off website then. They said corpoarate wont let them. So lot people orderinf pizzas out here not getting them and no refunf its been 6 days they owe ne $30..

Charlotte
Staff
1.5 (1753 reviews)
1.6 (239 reviews)
Reviewer's quote

...My order was suppose to be delivered at 6:20pm but yet it was still at the store!! The staff seem so nonchalant about the situation. Unprofessional at its best! Thanks for nothing Pizza Hut!!!..

Nicole

...Current manager staff is arrogant, patronizing, and can't seem to accept responsibility for mistakes (yes, they now make consistent, repeated mistakes). Have lost this family until they replace the current managers. Drivers are professional and worth their good tips...

Robert

Pizza Hut and Papa Johns Pizza Pros and Cons

Pros
  • Good food
  • Pizza
  • Friendly staff
  • Customer service horrobile
  • Close to home
  • No pros
Cons
  • Poor customer service
  • Service
  • Quality of food
  • Customer service
  • Unprofessional staff
  • Service

Pizza Hut and Papa Johns Pizza Most Positive Reviews

Top rated reviews
5

I placed my order online. I received my order 20 minutes after than an actual estimated time.I ordered half veggies and...

5

on Friday, at approximately 5:30 pm, we called in a pizza order to our local papa johns pizza in rockingham nc! they...

Pizza Hut and Papa Johns Pizza Most Critical Reviews

Lowest rated reviews
1

Ordered a taco pizza from reedsurg wi Pizza Hut. The person that took the order was rude. The pizza was ordered for a...

1

i am complaining from hobbs NM order 0133 , your pizza is so disgusting because the cheese was so raw and it was nasty...

Pizza Hut and Papa Johns Pizza Latest Reviews

Recent published reviews

I worked for Pizza Hut in Winterville NC. I need my W2 sent to my new address. My name is Sandra Luck.

Read all 5243 reviews

Hello,
I'm writing today because of major lack of customer service and a very very terrible experience. Ive never had any...

Read all 1029 reviews

Pizza Hut and Papa Johns Pizza Products and Services

Most reviewed product and services
  • Pizza Hut Pizza (2513 reviews)
  • Pizza Hut Delivery Service (533 reviews)
  • Pizza Hut Customer Care (395 reviews)
  • Papa Johns Pizza Pizza (586 reviews)
  • Papa Johns Pizza Delivery Service (78 reviews)
  • Papa Johns Pizza Customer Care (61 reviews)