PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pizza Hut and Papa Johns Pizza as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pizza Hut
Papa Johns Pizza

Pizza Hut and Papa Johns Pizza Overview

Total reviews
5858
1103
Company responses
0
0
Issues resolved
18
3

Pizza Hut and Papa Johns Pizza Consumer Ratings

Rank
59 out of 652 in Fast Food category
72 out of 652 in Fast Food category
Customer service
56 in category
58 in category
Website
60 in category
66 in category
Discounts and Special Offers
40 in category
33 in category
Price Affordability
63 in category
64 in category

Pizza Hut and Papa Johns Pizza Rating Details

Customer service
1.5 (2272 reviews)
1.5 (307 reviews)
Reviewer's quote

Poor customer service,and rude. I called Minsky's. Truman Rd, I have never heard her voice before hope I never do again..

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...Once again poor customer service. I had to tell the employee what I wanted him to do. No apology or anything...

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Website
2.5 (2128 reviews)
2.4 (279 reviews)
Reviewer's quote

I remembered later I hadn't sent in the receipt for points, so I went to their website and answered a lot of questions. A few days later I got a reply with the same questions again, in a weird format,like ?date of purchase, ?store number, ?amount, etc. And they wanted another copy of the receipt,...

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My wife used the website to order over $50 worth of pizza . We live in Dublin Ga. The order went to Dublin Ca...

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Discounts and Special Offers
2.3 (1929 reviews)
2.3 (269 reviews)
Reviewer's quote

She wrote in the “ special instructions” box tho put the extra cheese on top of the pepperoni as she doesn’t like them to cup and hold grease and or get real crispy on te cupped edges. Well. As I see it a pizza should have enough sauce to at least cover the bottom bread completly as well as a pizza...

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I ordered my usual carryout special that is normally $8. 99 for large pizza, found it was increased to $10. 99 -ok...

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Price Affordability
2.5 (1909 reviews)
2.5 (260 reviews)
Reviewer's quote

...Pizza Hut was out of them I wasnt informed of this, offered the opportunity to choose others, and I was still charged full price. One whole piece had no toppings or cheese. Worst of all there are huge spots where the crust is over 3 wide..

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...PRICE IS NOT THE POINT, IT IS THE PRINCIPLE. IF I ADVISED MY CUSTOMERS WHAT MY PROBLEMS THEY WOULD NOT BUY FROM ME. WELL I GUESS I'M DONE WITH PAPA JOHNS...

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Pizza Hut and Papa Johns Pizza Pros and Cons

Pros
  • Good food
  • Good deals
  • Food
  • Customer service horrobile
  • Idea it was close to my home
  • Close to home
Cons
  • Poor customer service
  • Service
  • Customer service
  • Customer service
  • Unprofessional staff
  • Unprofessional staff or the customer service they provided

Pizza Hut and Papa Johns Pizza Most Positive Reviews

Top rated reviews
5

I placed my order online. I received my order 20 minutes after than an actual estimated time.I ordered half veggies and...

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5

on Friday, at approximately 5:30 pm, we called in a pizza order to our local papa johns pizza in rockingham nc! they...

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5

I just ordered a pizza online. like any normal day. I got a confirmation #, and it was "suppose" to arrive in 40 min.....

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5

Myspouse and I went to Papa Johns for lunch and we requested a vegetable pizza with no cheese as it was prepared last...

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Pizza Hut and Papa Johns Pizza Most Critical Reviews

Lowest rated reviews
1

Ordered a taco pizza from reedsurg wi Pizza Hut. The person that took the order was rude. The pizza was ordered for a...

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1

i am complaining from hobbs NM order 0133 , your pizza is so disgusting because the cheese was so raw and it was nasty...

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1

We ordered two pizzas, one thin crust, one pan pizza , they were delivered 20 minutes late, but the worst part was that...

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1

We waited in line for way too long because there were only 3 people working the service line for a sold out crowd at...

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Pizza Hut and Papa Johns Pizza Latest Reviews

Recent published reviews
1.6

The order was pathetic.
The pizza was tasting bitter.
They topping soyabean have had gone bad I guess, it was very bitter....

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2.6

Took almost 3hrs to receive it and it was cold.

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1

I ordered pizza from my local Pizza Hut a 44 dollar order never received it I called and called no answer anything I...

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3

I placed my order via phone for an shaq pizza removing the pepperoni. I got to the store , was no greeted and until the...

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Pizza Hut and Papa Johns Pizza Products and Services

Most reviewed product and services
  • Pizza Hut Pizza (2617 reviews)
  • Pizza Hut Delivery Service (571 reviews)
  • Pizza Hut Customer Care (416 reviews)
  • Papa Johns Pizza Pizza (605 reviews)
  • Papa Johns Pizza Delivery Service (81 reviews)
  • Papa Johns Pizza Customer Care (63 reviews)