PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Papa Johns Pizza and Pizza Hut as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Papa Johns Pizza
Pizza Hut

Papa Johns Pizza and Pizza Hut Overview

Total reviews 1743 8871
Company responses 0 0
Issues resolved 8 40

Papa Johns Pizza and Pizza Hut Consumer Ratings

Rank
87 out of 438 in Fast Food category
84 out of 438 in Fast Food category
Customer service
99 in category
92 in category
Quality of Food
78 in category
84 in category
Discounts and Special Offers
51 in category
56 in category
Website
85 in category
64 in category

Papa Johns Pizza and Pizza Hut Rating Details

Customer service
1.5
(623 reviews)
1.5
(3609 reviews)
Reviewer's quote

...forward to the most but somehow that tasted just as bad! I am seriously going to cancel my app information and I will not eat there again! Ever! But the customer service was great the delivery guy was very polite and very nice I think he was that way because he knew I was about to die as soon as I started...

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...I called customer service and was promised resolution within 48 hours and Still nothing! , what does one have to do? I just want my free pizza! Im' NOT PAYING for another pizza! I want my FREE PIZZA?..

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Quality of Food
2.1
(530 reviews)
2
(3035 reviews)
Reviewer's quote

...is 470-669-**** my name is Roy sams I am calling for my niece Tammy Ross of 269 Simms road Carrollton Georgia 30 117 this is a matter of $70 for the poorest quality of food that we've ever had we need that phone call...

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...I was shocked they would sale this quality of food. I would like a refund for our purchase. Thank you..

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Discounts and Special Offers
2.2
(527 reviews)
2.1
(3013 reviews)
Reviewer's quote

My pizza was awful, I ordered the specialty garlic chicken epic stuffed crust pizza well done & garlic parmesian chicken wings well done, calzone pull apart & cinnamon pull aparts & a garlic dip sauce cup Pizza: No mushroom & no ARTICHOKE HEARTS Add bacon & black olives It was covered in ARTICHOKE...

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...the instructions it was for the driver when I have done this for years whenever you order online you make the pizza how you want it and at the bottom says special instructions I knew this , but I just didnt wanna argue anymore. I was done arguing I just wanted my money back and I wanted to get the heck out of...

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Website
2.2
(527 reviews)
2.3
(3274 reviews)
Reviewer's quote

Details: - By placing an order exceeding $45, I was supposed to get free delivery; however I was informed on the website my order was ineligible (evidently because the offer applies only to regular-priced menu items). The omission of this information on the site is suspect, and at the least is poor...

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I ordered pizza March 14, 2024 and the store itself was closed, but the website still allowed me to purchase pizza and did not give me a refund..

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Papa Johns Pizza and Pizza Hut Pros and Cons

Pros
  • Customer service horrobile
  • Close to home
  • Idea it was close to my home
  • Good food
  • Good pizza
  • No pros
Cons
  • Customer service
  • Unprofessional staff
  • Service
  • Poor customer service
  • Service
  • Did not enjoy my experience at all

Papa Johns Pizza and Pizza Hut Most Positive Reviews

Top rated reviews
5

Placed an order for a large pizza & wings- I just had knee replacement & my husband went up at 6:00 pm today to pick up...

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5

Took 3 and a half hours to arrive with my order, my food arrived cold, and there was no cheese/pepper packs. Overall...

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5

My daughter Kate eats there food at least 1x a week !!! From what she has stated there food in every catalog is...

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5

I order online waited `15 minute then get to the window n wait for 15 minutes more at the window b4 someone ever came...

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Papa Johns Pizza and Pizza Hut Most Critical Reviews

Lowest rated reviews
1

Asked for square cut after they delivered a pizza whole to me. This was their replacement. Ive had so many issues with...

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1

I ordered pizza and a brownie. When it got here they sent a cookie instead of the brownie I called the store they told...

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1

Used a gift debit card to order a special "customer appreciation" deal online. It resulted in them canceling my order...

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1

Bad pizza, my daughter and grand daughters took me there. It was my birthday, we got the buffet. Your pizza was bad, it...

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Papa Johns Pizza and Pizza Hut Latest Reviews

Recent published reviews
No votes

Good afternoon, my daughter is stationed at Minot AFB as active duty airforce. She orders papa johns at least 1 x a week...

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1.5

1st they served pizza with sour pineapples on it & when I sent it back, they said they can make another with the same...

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2.4

I called several different stores and they said I needed to call another store so I did until I got one who was 1 mile...

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1

I ordered $65 worth of pizza between Feb 27th and Feb 29th and was not able to get my"Free1 topping pizza as...

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