PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Papa Johns Pizza and Pizza Hut as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Papa Johns Pizza
Pizza Hut

Papa Johns Pizza and Pizza Hut Overview

Total reviews 1153 6068
Company responses 0 0
Issues resolved 4 18

Papa Johns Pizza and Pizza Hut Consumer Ratings

Rank
79 out of 694 in Fast Food category
62 out of 694 in Fast Food category
Customer service
62 in category
59 in category
Website
77 in category
64 in category
Discounts and Special Offers
38 in category
45 in category
Price Affordability
78 in category
73 in category

Papa Johns Pizza and Pizza Hut Rating Details

Customer service
1.5 (332 reviews)
1.5 (2376 reviews)
Reviewer's quote

...don't appreciate the name of your website being pissed consumer either I think that is the attitude that permeates the entire company and led to the lack of customer service and your reputation going into the...

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Sad makes sense why customer service suck now and we are charge four times just so they can keep giving the illegal aliens our jobs, resources, everything they even pay them to look as thought they love wearing the stupid masks. Only an idiot does not see truth. I won't buy from you people again...

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Website
2.3 (303 reviews)
2.5 (2213 reviews)
Reviewer's quote

...I go on Papa John's website and tried 6 times to place my order. It went through all the steps like normal but when I went to my cart it would be empty. So then I call the location on Fairbanks in El Paso, Texas...

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I called the Pizza Hut Customer Service line and a recorded message said they were exceptionally busy and if possible to use their website for comments or I could stay on the line for the next available rep. Hold music came on for about 5 minutes than silence than a disconnect. Didn't bother to...

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Discounts and Special Offers
2.3 (295 reviews)
2.3 (2011 reviews)
Reviewer's quote

Hello my name is Veronica, I place my order online for the special they had for 2 medium pizza's box of brownies and 2 litter soda. Then when I was going to place my order got something that said for 2 dollars more you could make the pizza's a large size, so I click on it. I only received one large...

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wednesday on website says wing wednesday special price nope they dont do that and i rate your pizza a 3 out of 10..

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Price Affordability
2.5 (285 reviews)
2.5 (1995 reviews)
Reviewer's quote

...PRICE IS NOT THE POINT, IT IS THE PRINCIPLE. IF I ADVISED MY CUSTOMERS WHAT MY PROBLEMS THEY WOULD NOT BUY FROM ME. WELL I GUESS I'M DONE WITH PAPA JOHNS...

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...For the price of their pizzas It was terrible..

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Papa Johns Pizza and Pizza Hut Pros and Cons

Pros
  • Customer service horrobile
  • Idea it was close to my home
  • Close to home
  • Good food
  • Good deals
  • Food
Cons
  • Customer service
  • Unprofessional staff
  • Unprofessional staff or the customer service they provided
  • Poor customer service
  • Service
  • Did not enjoy my experience at all

Papa Johns Pizza and Pizza Hut Most Positive Reviews

Top rated reviews
5

on Friday, at approximately 5:30 pm, we called in a pizza order to our local papa johns pizza in rockingham nc! they...

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5

I placed my order online. I received my order 20 minutes after than an actual estimated time.I ordered half veggies and...

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5

Myspouse and I went to Papa Johns for lunch and we requested a vegetable pizza with no cheese as it was prepared last...

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5

I just ordered a pizza online. like any normal day. I got a confirmation #, and it was "suppose" to arrive in 40 min.....

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Papa Johns Pizza and Pizza Hut Most Critical Reviews

Lowest rated reviews
1

i am complaining from hobbs NM order 0133 , your pizza is so disgusting because the cheese was so raw and it was nasty...

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1

Ordered a taco pizza from reedsurg wi Pizza Hut. The person that took the order was rude. The pizza was ordered for a...

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1

We waited in line for way too long because there were only 3 people working the service line for a sold out crowd at...

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1

We ordered two pizzas, one thin crust, one pan pizza , they were delivered 20 minutes late, but the worst part was that...

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Papa Johns Pizza and Pizza Hut Latest Reviews

Recent published reviews
No votes

Six minutes to order two pizzas. Call to order pizza today at the same Store in Lansdowne weve been ordering from for...

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1.8

Waited 30min on hold and I hung up.
That is what happened.

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1

He told my husband to shut up and he was shocked. my husband was upset then pizza guy called the police dept that we...

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3

Contactless pickup not working. I ordered a pizza and paid online and selected contactless pickup. Arrived at the...

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Papa Johns Pizza and Pizza Hut Products and Services

Most reviewed product and services
  • Papa Johns Pizza Pizza (619 reviews)
  • Papa Johns Pizza Delivery Service (83 reviews)
  • Papa Johns Pizza Manager (62 reviews)
  • Pizza Hut Pizza (2647 reviews)
  • Pizza Hut Delivery Service (572 reviews)
  • Pizza Hut Manager (303 reviews)