PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Papa Johns Pizza and Pizza Hut as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Papa Johns Pizza
Pizza Hut

Papa Johns Pizza and Pizza Hut Overview

Total reviews
1026
5234
Company responses
0
0
Issues resolved
3
16

Pizza Hut was first mentioned on PissedConsumer on Jan 2, 2008 and since then this brand received 5234 reviews. It is 4208 reviews more than Papa Johns Pizza received since Jan 15, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Papa Johns Pizza customer support team and Pizza Hut customer service.

Papa Johns Pizza and Pizza Hut Consumer Ratings

Rank
72 out of 1073 in Fast Food category
69 out of 1073 in Fast Food category
Customer service
56 in category
54 in category
Website
63 in category
59 in category
Discounts and Special Offers
38 in category
41 in category

According to consumer ratings and reviews, Pizza Hut ranks 3 points higher in the Fast Food category than Papa Johns Pizza. People gave Papa Johns Pizza 1.5 stars for Customer service criterion in Fast Food category and it is 71 points higher than the worst rated brand in this category. At the same time, Pizza Hut was rated 1.5 stars for Customer service criterion in this category and it is 73 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Pizza Hut has a higher rating than Papa Johns Pizza. Regarding Discounts and Special Offers criterion, consumers gave Papa Johns Pizza 2.3 stars and it is 70% greater than other in category. Pizza Hut however was rated 2.3 stars and it is 68% greater than other in category.

Papa Johns Pizza and Pizza Hut Rating Details

Customer service
1.5 (278 reviews)
1.5 (2008 reviews)
Reviewer's quote

...I have called customer service twice both times I was told I would get a call back in 24 -48 hours . No callback..

PissedConsumer1714107

...Which was very rude and did not display any kind of customer service. There are to my pizza places around, so I think my family will never visit another pizza hut every...

Shereka
Website
2.4 (252 reviews)
2.5 (1905 reviews)
Reviewer's quote

...When i called up there they said they refuse to deliver to my area because "black people" i asked them why they not take delivery down off website then. They said corpoarate wont let them. So lot people orderinf pizzas out here not getting them and no refunf its been 6 days they owe ne $30..

Charlotte

This was insanely frustrating! The store insists that this policy is on the website. I didn't see any disclaimer or warning prior to order, during ordering or before paying This is horrible, please update your website to spell out this policy. It will be awhile before I take a chance on ordering...

Rayshun
Discounts and Special Offers
2.3 (245 reviews)
2.3 (1703 reviews)
Reviewer's quote

I ordered my usual carryout special that is normally $8. 99 for large pizza, found it was increased to $10. 99 -ok...

Ruth M

...an email regarding this within 48 hours but no mails came and we went to the original shop where we ordered pizza but the employees have no idea about the offers. They told us to ask customer service This is third time we are not getting the offers. so if don't want to give any offers please don't give an...

Rubbie

Papa Johns Pizza and Pizza Hut Pros and Cons

Pros
  • Customer service horrobile
  • Close to home
  • No pros
  • Good food
  • Pizza
  • Friendly staff
Cons
  • Customer service
  • Unprofessional staff
  • Service
  • Poor customer service
  • Service
  • Quality of food

Papa Johns Pizza and Pizza Hut Most Positive Reviews

Top rated reviews
5

on Friday, at approximately 5:30 pm, we called in a pizza order to our local papa johns pizza in rockingham nc! they...

5

I placed my order online. I received my order 20 minutes after than an actual estimated time.I ordered half veggies and...

Papa Johns Pizza and Pizza Hut Most Critical Reviews

Lowest rated reviews
1

i am complaining from hobbs NM order 0133 , your pizza is so disgusting because the cheese was so raw and it was nasty...

1

Ordered a taco pizza from reedsurg wi Pizza Hut. The person that took the order was rude. The pizza was ordered for a...

Papa Johns Pizza and Pizza Hut Latest Reviews

Recent published reviews

I order pizza online it said would be delivered between 1:50p-2;01p. I called after it was already 15min late for them...

Read all 1026 reviews

I tried to apply my points and keep getting error message

Read all 5234 reviews

Papa Johns Pizza and Pizza Hut Products and Services

Most reviewed product and services
  • Papa Johns Pizza Pizza (586 reviews)
  • Papa Johns Pizza Delivery Service (78 reviews)
  • Papa Johns Pizza Customer Care (60 reviews)
  • Pizza Hut Pizza (2512 reviews)
  • Pizza Hut Delivery Service (532 reviews)
  • Pizza Hut Customer Care (393 reviews)