PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Papa Johns Pizza and Pizza Hut as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Papa Johns Pizza
Pizza Hut

Papa Johns Pizza and Pizza Hut Overview

Total reviews
1014
5151
Company responses
0
0
Issues resolved
3
15

Pizza Hut was first mentioned on PissedConsumer on Jan 2, 2008 and since then this brand received 5151 reviews. It is 4137 reviews more than Papa Johns Pizza received since Jan 15, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Papa Johns Pizza customer support team and Pizza Hut customer service.

Papa Johns Pizza and Pizza Hut Consumer Ratings

Rank
70 out of 1382 in Fast Food category
67 out of 1382 in Fast Food category
Customer service
56 in category
54 in category
Website
65 in category
59 in category
Discounts and Special Offers
40 in category
42 in category

According to consumer ratings and reviews, Pizza Hut ranks 3 points higher in the Fast Food category than Papa Johns Pizza. People gave Papa Johns Pizza 1.5 stars for Customer service criterion in Fast Food category and it is 72 points higher than the worst rated brand in this category. At the same time, Pizza Hut was rated 1.5 stars for Customer service criterion in this category and it is 74 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Pizza Hut has a higher rating than Papa Johns Pizza. Regarding Discounts and Special Offers criterion, consumers gave Papa Johns Pizza 2.3 stars and it is 69% greater than other in category. Pizza Hut however was rated 2.3 stars and it is 67% greater than other in category.

Papa Johns Pizza and Pizza Hut Rating Details

Customer service
1.5 (273 reviews)
1.5 (1970 reviews)
Reviewer's quote

...I have called customer service twice both times I was told I would get a call back in 24 -48 hours . No callback..

PissedConsumer1714107

...I am calling corporate on Monday because your customer service number kept disconnecting me and not helping me ! I am furious on top of that I was late back to work with no lunch !..

Evangeline w
Website
2.4 (251 reviews)
2.5 (1877 reviews)
Reviewer's quote

...When i called up there they said they refuse to deliver to my area because "black people" i asked them why they not take delivery down off website then. They said corpoarate wont let them. So lot people orderinf pizzas out here not getting them and no refunf its been 6 days they owe ne $30..

Charlotte

...and was being rude about it so he handed me the phone, it was a stressful day already and I had 40 minutes to get the pizza ordered and delivered due to the website and app giving me issues. I relayed the message to her and she did not seem happy to be taking my order. She also then told me that I couldn’t order the large pizza for...

Shanice C
Discounts and Special Offers
2.3 (244 reviews)
2.3 (1679 reviews)
Reviewer's quote

Either refund my money and tip, or give me a free pizza of equal value.

PissedConsumer1692814

Money put back that was cool

PissedConsumer1720042

Papa Johns Pizza and Pizza Hut Pros and Cons

Pros
  • Customer service horrobile
  • Close to home
  • Idea it was close to my home
  • Good food
  • Food
  • Good deals
Cons
  • Customer service
  • Unprofessional staff
  • Service
  • Poor customer service
  • Service
  • Quality of food

Papa Johns Pizza and Pizza Hut Most Positive Reviews

Top rated reviews
5

on Friday, at approximately 5:30 pm, we called in a pizza order to our local papa johns pizza in rockingham nc! they...

5

I placed my order online. I received my order 20 minutes after than an actual estimated time.I ordered half veggies and...

Papa Johns Pizza and Pizza Hut Most Critical Reviews

Lowest rated reviews
1

i am complaining from hobbs NM order 0133 , your pizza is so disgusting because the cheese was so raw and it was nasty...

1

Ordered a taco pizza from reedsurg wi Pizza Hut. The person that took the order was rude. The pizza was ordered for a...

Papa Johns Pizza and Pizza Hut Latest Reviews

Recent published reviews
1

Ordered a pizza, got there in 5 minutes and there was a pizza waiting there for me. I told the guy that is not a fresh...

Read all 1014 reviews
3.8

I ordered Food at 10:30 pm, There was an issue with my delivery. I received my order around 11:55 pm, it was Dry Cold...

Read all 5151 reviews

Papa Johns Pizza and Pizza Hut Products and Services

Most reviewed product and services
  • Papa Johns Pizza Pizza (585 reviews)
  • Papa Johns Pizza Delivery Service (76 reviews)
  • Papa Johns Pizza Manager (60 reviews)
  • Pizza Hut Pizza (2498 reviews)
  • Pizza Hut Delivery Service (522 reviews)
  • Pizza Hut Customer Care (387 reviews)