PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Papa Johns Pizza and Papa Murphys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Papa Johns Pizza
Papa Murphys

Papa Johns Pizza and Papa Murphys Overview

Total reviews
1029
76
Company responses
0
0
Issues resolved
3
1

Papa Johns Pizza was first mentioned on PissedConsumer on Jan 15, 2008 and since then this brand received 1029 reviews. It is 953 reviews more than Papa Murphys received since Apr 7, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Papa Murphys customer support team than with Papa Johns Pizza customer service.

Papa Johns Pizza and Papa Murphys Consumer Ratings

Rank
72 out of 1073 in Fast Food category
80 out of 3118 in Cafes, Restaurants and Bars category
Customer service
56 in category
129 in category
Discounts and Special Offers
39 in category
49 in category
Staff
56 in category
136 in category

Papa Johns Pizza and Papa Murphys Rating Details

Customer service
1.5 (279 reviews)
1.7 (37 reviews)
Reviewer's quote

...I have called customer service twice both times I was told I would get a call back in 24 -48 hours . No callback..

PissedConsumer1714107

Customer service said they would start an investigation..

Jarmaine
Discounts and Special Offers
2.3 (245 reviews)
2.7 (32 reviews)
Reviewer's quote

I ordered my usual carryout special that is normally $8. 99 for large pizza, found it was increased to $10. 99 -ok...

Ruth M

First of all the service was so rude they berated me for my special order and then they got it wrong $35 worth of order when I wrote a complaint manager called me back I said I wanted my money back she said she'd have to talk to the owner owner refused to give the money back instead offered me a...

PissedConsumer1197021
Staff
1.6 (239 reviews)
1.8 (37 reviews)
Reviewer's quote

...Current manager staff is arrogant, patronizing, and can't seem to accept responsibility for mistakes (yes, they now make consistent, repeated mistakes). Have lost this family until they replace the current managers. Drivers are professional and worth their good tips...

Robert

00 but the staff in Cave Creek Az knew nothing about the advertisement and charged regular menu price. Then they offered Friday specials for $5,99 but when I went to purchase the same store stated they elected not to follow the advertisement as they are an independent franchise. I don't buy pizza...

glenn n

Papa Johns Pizza and Papa Murphys Pros and Cons

Pros
  • Customer service horrobile
  • Close to home
  • No pros
  • Disliked their customer service
  • Pizza and product
  • Usually great pizza for great price
Cons
  • Customer service
  • Unprofessional staff
  • Service
  • Manager
  • I did not get what i ordered
  • Attitude of management

Papa Johns Pizza and Papa Murphys Most Positive Reviews

Top rated reviews
5

on Friday, at approximately 5:30 pm, we called in a pizza order to our local papa johns pizza in rockingham nc! they...

5

Friday, Dec.28, 2018. I ordered 3 pizzas online and went in to pick them up. There were only 2, but obvious, so young...

Papa Johns Pizza and Papa Murphys Most Critical Reviews

Lowest rated reviews
1

i am complaining from hobbs NM order 0133 , your pizza is so disgusting because the cheese was so raw and it was nasty...

1

12/Feb/2018, 5PM, walked in a employees were in bad laughing and listening to music , waited 1/2 hour and phone rang so...

Papa Johns Pizza and Papa Murphys Latest Reviews

Recent published reviews

Hello,
I'm writing today because of major lack of customer service and a very very terrible experience. Ive never had any...

Read all 1029 reviews
5

Customer service said they would start an investigation.

Read all 76 reviews

Papa Johns Pizza and Papa Murphys Products and Services

Most reviewed product and services
  • Papa Johns Pizza Pizza (586 reviews)
  • Papa Johns Pizza Delivery Service (78 reviews)
  • Papa Johns Pizza Customer Care (61 reviews)
  • Papa Murphys Customer Care (19 reviews)
  • Papa Murphys Pizza (12 reviews)
  • Papa Murphys Manager (6 reviews)