PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Papa Johns Pizza and Papa Murphys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Papa Johns Pizza
Papa Murphys

Papa Johns Pizza and Papa Murphys Overview

Total reviews
1013
68
Company responses
0
0
Issues resolved
3
1

Papa Johns Pizza was first mentioned on PissedConsumer on Jan 15, 2008 and since then this brand received 1013 reviews. It is 945 reviews more than Papa Murphys received since Apr 7, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Papa Murphys customer support team than with Papa Johns Pizza customer service.

Papa Johns Pizza and Papa Murphys Consumer Ratings

Rank
70 out of 1382 in Fast Food category
80 out of 5046 in Cafes, Restaurants and Bars category
Customer service
56 in category
133 in category
Discounts and Special Offers
40 in category
54 in category
Staff
57 in category
131 in category

Papa Johns Pizza and Papa Murphys Rating Details

Customer service
1.5 (273 reviews)
1.6 (32 reviews)
Reviewer's quote

...I have called customer service twice both times I was told I would get a call back in 24 -48 hours . No callback..

PissedConsumer1714107

...Our order was wrong and the customer service has been awful. The manager told me he didn’t give a *** because he put his 2 week notice. We went back to the location twice and the order both times was incorrect...

Jaxton
Discounts and Special Offers
2.3 (244 reviews)
2.6 (31 reviews)
Reviewer's quote

Either refund my money and tip, or give me a free pizza of equal value.

PissedConsumer1692814

I've ordered pizzas twice within the past 3 months from the Papa Murphy's on San Juan and Truxel in Sacramento, CA. Both times, despite my clearly stating my order, I did not receive the pizza I requested. Worse than that, both Papa Murphy's pizzas, of which I could only eat a partial amount, made...

Eileen K
Staff
1.6 (234 reviews)
1.9 (34 reviews)
Reviewer's quote

...Current manager staff is arrogant, patronizing, and can't seem to accept responsibility for mistakes (yes, they now make consistent, repeated mistakes). Have lost this family until they replace the current managers. Drivers are professional and worth their good tips...

Robert

00 but the staff in Cave Creek Az knew nothing about the advertisement and charged regular menu price. Then they offered Friday specials for $5,99 but when I went to purchase the same store stated they elected not to follow the advertisement as they are an independent franchise. I don't buy pizza...

glenn n

Papa Johns Pizza and Papa Murphys Pros and Cons

Pros
  • Customer service horrobile
  • Close to home
  • Idea it was close to my home
  • Pizza and product
  • Disliked their customer service
  • Usually great pizza for great price
Cons
  • Customer service
  • Unprofessional staff
  • Service
  • Manager
  • I did not get what i ordered
  • Attitude of management

Papa Johns Pizza and Papa Murphys Most Positive Reviews

Top rated reviews
5

on Friday, at approximately 5:30 pm, we called in a pizza order to our local papa johns pizza in rockingham nc! they...

5

Friday, Dec.28, 2018. I ordered 3 pizzas online and went in to pick them up. There were only 2, but obvious, so young...

Papa Johns Pizza and Papa Murphys Most Critical Reviews

Lowest rated reviews
1

i am complaining from hobbs NM order 0133 , your pizza is so disgusting because the cheese was so raw and it was nasty...

1

12/Feb/2018, 5PM, walked in a employees were in bad laughing and listening to music , waited 1/2 hour and phone rang so...

Papa Johns Pizza and Papa Murphys Latest Reviews

Recent published reviews
1

The issue was not resolved as no one called me back.

Read all 1013 reviews
1

We have contacted the store multiple times. Our order was wrong and the customer service has been awful. The manager...

Read all 68 reviews

Papa Johns Pizza and Papa Murphys Products and Services

Most reviewed product and services
  • Papa Johns Pizza Pizza (585 reviews)
  • Papa Johns Pizza Delivery Service (76 reviews)
  • Papa Johns Pizza Manager (60 reviews)
  • Papa Murphys Customer Care (19 reviews)
  • Papa Murphys Pizza (8 reviews)
  • Papa Murphys Manager (5 reviews)