PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Papa Johns Pizza and Papa Murphys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Papa Johns Pizza
Papa Murphys

Papa Johns Pizza and Papa Murphys Overview

Total reviews 1176 121
Company responses 0 0
Issues resolved 4 1

Papa Johns Pizza and Papa Murphys Consumer Ratings

Rank
78 out of 643 in Fast Food category
79 out of 2580 in Cafes, Restaurants and Bars category
Customer service
60 in category
108 in category
Website
72 in category
99 in category
Discounts and Special Offers
38 in category
49 in category
Price Affordability
75 in category
51 in category

Papa Johns Pizza and Papa Murphys Rating Details

Customer service
1.5 (348 reviews)
2 (61 reviews)
Reviewer's quote

... all I want is my food replaced at quality standards like the pictures and my money back one or the other and the managers need to take classes on how to have customer service and hospitality....

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...location cannot make my pizza right I have spoke to the owner Ted and it has continued to be a problem they need better training at that location and customer service training you do not tell the customer that you don't can't guarantee that her Pizza is going to be what she ordered that's just not right do not order from she also told me I should order from another location next time because they are sick of making my pizza a certain way for me and she asked me was I allergic I told her if I was I would be dead she said if you're not allergic then your fine Mukilteo location they will mess up your food and give you an...

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Website
2.3 (313 reviews)
2.8 (48 reviews)
Reviewer's quote

...I go on Papa John's website and tried 6 times to place my order. It went through all the steps like normal but when I went to my cart it would be empty. So then I call the location on Fairbanks in El Paso, Texas...

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My question is Why am I being told one price and being charged another when I get to the local website. I didn't Even notice it at first because honestly I have been getting it for so long I don't really pay attention. I guess they took advantage of purple being stuck in their homes but regardless...

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Discounts and Special Offers
2.3 (304 reviews)
2.8 (49 reviews)
Reviewer's quote

Hello my name is Veronica, I place my order online for the special they had for 2 medium pizza's box of brownies and 2 litter soda. Then when I was going to place my order got something that said for 2 dollars more you could make the pizza's a large size, so I click on it. I only received one large...

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First of all the service was so rude they berated me for my special order and then they got it wrong $35 worth of order when I wrote a complaint manager called me back I said I wanted my money back she said she'd have to talk to the owner owner refused to give the money back instead offered me a...

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Price Affordability
2.5 (297 reviews)
3.4 (55 reviews)
Reviewer's quote

...PRICE IS NOT THE POINT, IT IS THE PRINCIPLE. IF I ADVISED MY CUSTOMERS WHAT MY PROBLEMS THEY WOULD NOT BUY FROM ME. WELL I GUESS I'M DONE WITH PAPA JOHNS...

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00 but the staff in Cave Creek Az knew nothing about the advertisement and charged regular menu price. Then they offered Friday specials for $5,99 but when I went to purchase the same store stated they elected not to follow the advertisement as they are an independent franchise. I don't buy pizza...

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Papa Johns Pizza and Papa Murphys Pros and Cons

Pros
  • Customer service horrobile
  • Idea it was close to my home
  • Close to home
  • Disliked their customer service
  • Pizza and product
  • Usually great pizza for great price
Cons
  • Customer service
  • Unprofessional staff
  • Unprofessional staff or the customer service they provided
  • Manager
  • I did not get what i ordered
  • Attitude of employees

Papa Johns Pizza and Papa Murphys Most Positive Reviews

Top rated reviews
5

on Friday, at approximately 5:30 pm, we called in a pizza order to our local papa johns pizza in rockingham nc! they...

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5

Friday, Dec.28, 2018. I ordered 3 pizzas online and went in to pick them up. There were only 2, but obvious, so young...

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5

Myspouse and I went to Papa Johns for lunch and we requested a vegetable pizza with no cheese as it was prepared last...

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5

Thai Chicken Pizza at the location on 12th was crazy good! Lucky enough to have met Cody the district manager and he...

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Papa Johns Pizza and Papa Murphys Most Critical Reviews

Lowest rated reviews
1

i am complaining from hobbs NM order 0133 , your pizza is so disgusting because the cheese was so raw and it was nasty...

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1

12/Feb/2018, 5PM, walked in a employees were in bad laughing and listening to music , waited 1/2 hour and phone rang so...

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1

We waited in line for way too long because there were only 3 people working the service line for a sold out crowd at...

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1

A horrible mistake and franchise will not take responsibility. I was told I had to drive back 4 hours to get my money ba...

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Papa Johns Pizza and Papa Murphys Latest Reviews

Recent published reviews
No votes

Dont ever call papa John's corporate because they are not going to do anything but have the store manager contact you

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5

I received by credit card bill for December and noticed I had been billed $33 rather than the $20 I should have been bil...

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1.4

She still is saying things about my daughter even though she is no longer there. She discussing about my daughter to...

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1

Sad Ya really suck you know that !! so why do you always mis represent yourself & mislead the public ?? Please all...

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Papa Johns Pizza and Papa Murphys Products and Services

Most reviewed product and services
  • Papa Johns Pizza Pizza (624 reviews)
  • Papa Johns Pizza Delivery Service (83 reviews)
  • Papa Johns Pizza Manager (62 reviews)
  • Papa Murphys Pizza (18 reviews)
  • Papa Murphys Manager (8 reviews)
  • Papa Murphys Coupon (3 reviews)