PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wawa and Panera Bread as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wawa
Panera Bread

Wawa and Panera Bread Overview

Total reviews 213 2488
Company responses 0 0
Issues resolved 1 7

Wawa and Panera Bread Consumer Ratings

Rank
69 out of 401 in Food Stores category
113 out of 2636 in Cafes, Restaurants and Bars category
Customer service
80 in category
71 in category
Website
23 in category
85 in category
Diversity of Products or Services
62 in category
104 in category
Discounts and Special Offers
61 in category
87 in category

Wawa and Panera Bread Rating Details

Customer service
1.8 (75 reviews)
2.2 (1205 reviews)
Reviewer's quote

...COVID has become a poor excuse for poor customer service. I am a long time WAWA app user. I always kept money on the app...

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...Too expensive and no customer service. I ordered and drove directly to the window. How do you forget in that short of time...

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Website
3.2 (67 reviews)
2.9 (936 reviews)
Reviewer's quote

Ask a question and they send me to Just Answer website. Not what I expected -USELESS!..

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DI placed an order using the website and it was delivered by DoorDash. One item was unavailable, so I was told to contact DoorDash who told me to contact Panera Bread customer service for a refund! I was on hold for 45 minutes and still not able to speak to anyone! I have sent an email and no...

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Diversity of Products or Services
3 (66 reviews)
2.9 (983 reviews)
Reviewer's quote

...Yet I watch employees touching their face mask then grabbing my products. When I ask for them not to handle said products they tell me it is store policy. And if I want to buy stuff from store this is how my products will be handled...

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...They must let the dough reach room temp for most products. If a baker calls off, does a No-call No-show, well that puts the baker BEHIND on baking. And someone must be pulled from a less-important Cafe to ensure they highest banking Cafe have product...

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Discounts and Special Offers
2.5 (66 reviews)
2.3 (904 reviews)
Reviewer's quote

...In order to use the "Rewards", you'd have to check elsewhere to see if you have any offers. A second tap takes you to another misnamed item called the "Gift Card". It's not a "gift"..

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...More training is needed to understand special needs employees. I may have to rethink dining at Paneras..

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Wawa and Panera Bread Pros and Cons

Pros
  • Location
  • Most people smile
  • I used to love you guys
  • Food
  • Soup
  • Location
Cons
  • Dissappointed
  • Todays management daytime and night wete rude and disrespectful
  • Requested and need to speak with someone of authority
  • Bad customer service
  • Service
  • Amount of food or prices

Wawa and Panera Bread Most Positive Reviews

Top rated reviews
5

I am not a complainer and have worked in customer service myself. I understand having fun at work or even becoming a bit...

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5

I go to the Cypress Texas location at least 3 to 4 times a week and love it. The cashier is always so helpful on...

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5

Wonderful customer serviceClapping Charolette and; Traci.
On Thursday ,March 26, 2020 , My car was over heating, so, I went...

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5

Your commercial for the new oriental menu on television is nauseating. ...

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Wawa and Panera Bread Most Critical Reviews

Lowest rated reviews
1

Pump $10.00 of regular gas at $2.46 a gallon...Receipt shows premium and charge $2.86 a gallon ..Attendant told my...

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1

Yesterday in Redmond Washington at 7:18 I have never seen a worse product slow delivered poor quality sandwich in all my...

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1

I worked at Wawa for 3 god awful years outside pumping gas and it was absolutely the worst working environment i had...

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1

around 2:30PM 10/3/14 ,Miss. Alexis counter order service lady was real kind and polite food chain best service ever r...

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Wawa and Panera Bread Latest Reviews

Recent published reviews
4.2

Ask a question and they send me to Just Answer website. Not what I expected -USELESS!

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No votes

When in Friday afternoon to get some bagels and bread they were gone , not much left. We dont have a Panera bread in my...

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No votes

My complaint was handled by my manager Amber shes awesome thank you

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1

My Panera was poorly made, my soup was so runny, I couldnt even eat it. My parfait was also not tasty! The fruit in it...

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Wawa and Panera Bread Products and Services

Most reviewed product and services
  • Wawa Sandwich (25 reviews)
  • Wawa Customer Care (24 reviews)
  • Wawa Manager (22 reviews)
  • Panera Bread Customer Care (303 reviews)
  • Panera Bread Sandwich (185 reviews)
  • Panera Bread Manager (161 reviews)