PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Panera Bread and Sweet Tomatoes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Panera Bread
Sweet Tomatoes

Panera Bread and Sweet Tomatoes Overview

Total reviews
2228
117
Company responses
0
0
Issues resolved
4
0

Panera Bread was first mentioned on PissedConsumer on Feb 1, 2008 and since then this brand received 2228 reviews. It is 2111 reviews more than Sweet Tomatoes received since Dec 22, 2010.

Panera Bread and Sweet Tomatoes Consumer Ratings

Rank
100 out of 5046 in Cafes, Restaurants and Bars category
70 out of 5046 in Cafes, Restaurants and Bars category
Customer service
59 in category
54 in category
Staff
67 in category
56 in category
Quality of Food
76 in category
40 in category

According to consumer ratings and reviews, Sweet Tomatoes ranks 30 points higher in the Cafes, Restaurants and Bars category than Panera Bread. People gave Panera Bread 2.2 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 304 points higher than the worst rated brand in this category. At the same time, Sweet Tomatoes was rated 2.3 stars for Customer service criterion in this category and it is 309 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Sweet Tomatoes has a higher rating than Panera Bread. Regarding Quality of Food criterion, consumers gave Panera Bread 2.6 stars and it is 79% greater than other in category. Sweet Tomatoes however was rated 3.2 stars and it is 89% greater than other in category.

Panera Bread and Sweet Tomatoes Rating Details

Customer service
2.2 (1069 reviews)
2.3 (52 reviews)
Reviewer's quote

I have been a customer of Panera bread for years. Love the food and service, however, the location in stroudsburg, Pa is HORRIBLE!!!! I can’t believe how awful everything at this location is. Every time I’ve come here, whether through the drive through or inside, my order is messed up and I’m...

PissedConsumer1724863

Your Customer Service phones SUCK !!!..

PissedConsumer1683707
Staff
2.4 (995 reviews)
2.6 (47 reviews)
Reviewer's quote

The entire Panera staff helped me through a hard evening. The entire staff was a the pick up window to serve me my food! Wow the best food and staff!..

PissedConsumer1712024

Bus staff leaves trays from long ago departed guests on tables. We ate there last Sunday and the same young girl never greeted us as we are normally accustomed to the from your staff. She never cleared the dishes we used and simply piled up plates on trays (counted seven tables) around the...

Ed G
Quality of Food
2.6 (928 reviews)
3.2 (50 reviews)
Reviewer's quote

I went to my favorite Panera Bread in Salina Ks. I went through the drive through at 2pm and ordered a sandwich which they said they were out of pita bread for so i ordered a sandwich instead. Got to the window for them to tell me they were out of avacado. Paid full price for it and left. But why...

Christine H

You didn’t care so you lost me

PissedConsumer1719998

Panera Bread and Sweet Tomatoes Pros and Cons

Pros
  • Helpful cashier
  • Soup
  • Food
  • Today no pros
  • It except for that reason
  • Good food
Cons
  • Bad customer service
  • Service
  • Amount of food or prices
  • Disrespected again by a manager felt they did not care
  • Way yadbira spoke to me horrible
  • Read the review

Panera Bread and Sweet Tomatoes Most Positive Reviews

Top rated reviews
5

I go to the Cypress Texas location at least 3 to 4 times a week and love it. The cashier is always so helpful on...

5

Kelly was so sweet. She brought my mom some cookies. Her smile was bright and friendl.

Panera Bread and Sweet Tomatoes Most Critical Reviews

Lowest rated reviews
1

Yesterday in Redmond Washington at 7:18 I have never seen a worse product slow delivered poor quality sandwich in all my...

1

What has happened to this once once new and bright family restaurant? We have been coming to the SP in Simi since it op...

Panera Bread and Sweet Tomatoes Latest Reviews

Recent published reviews
1

I have been a customer of Panera bread for years. Love the food and service, however, the location in stroudsburg, Pa...

Read all 2228 reviews
1.5

Website said specially priced meal for seniors ages 60 and older. From 2 to 5 p.m. Monday-Thursday, an...

Read all 117 reviews

Panera Bread and Sweet Tomatoes Products and Services

Most reviewed product and services
  • Panera Bread Customer Care (279 reviews)
  • Panera Bread Sandwich (169 reviews)
  • Panera Bread Manager (150 reviews)
  • Sweet Tomatoes Manager (14 reviews)
  • Sweet Tomatoes Sanitary Conditions (9 reviews)
  • Sweet Tomatoes Customer Care (8 reviews)