PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Starbucks and Panera Bread as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Starbucks
Panera Bread

Starbucks and Panera Bread Overview

Total reviews
438
2276
Company responses
0
0
Issues resolved
4
4

Panera Bread was first mentioned on PissedConsumer on Feb 1, 2008 and since then this brand received 2276 reviews. It is 1838 reviews more than Starbucks received since Jan 20, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Starbucks customer support team than with Panera Bread customer service.

Starbucks and Panera Bread Consumer Ratings

Rank
7 out of 251 in Coffeehouses and Bakeries category
98 out of 3120 in Cafes, Restaurants and Bars category
Customer service
4 in category
61 in category
Website
8 in category
46 in category
Location
5 in category
80 in category

Starbucks and Panera Bread Rating Details

Customer service
1.9 (145 reviews)
2.2 (1089 reviews)
Reviewer's quote

With the new reward program changes, they deleted my 2 free reward drinks, I just called their customer service, here is what they told me. 1. Your Reward points get deleted after 3 months that is why your app only shows the last 3 months history 2...

G. G

Who in the literal *** runs out of romaine lettuce on a Friday night when there is a Target grocery NEXT DOOR?!!!! What is wrong with you people? Then I try to call customer service and nobody ever answered..

Aubra
Website
2.8 (127 reviews)
3 (837 reviews)
Reviewer's quote

...Just look at the Starbucks nutritional info on their website. ..

PissedConsumer1039354

On 8/18/2019 I looked on Panera website to see which soups were available. I ordered the chicken and rice from their available listing. When I got to the Factoria Mall Store, Bellevue, WA I was told..

Carol s
Location
3.1 (127 reviews)
3.4 (923 reviews)
Reviewer's quote

We come to this location almost on the daily basis for at least 2 years now and every barista + Alex (old manager) have been extremely prompt, pleasant, professional, friendly and knowledgeable - that's why we kept going back! Each visit, we order the same drink each time: 2 quad espressos, both in...

Rosell

...We won't be coming back to this location again..

Muntaha

Starbucks and Panera Bread Pros and Cons

Pros
  • Coffee
  • Baristas
  • Loyalty program
  • Soup
  • Helpful cashier
  • Food
Cons
  • Horrible customer service
  • Disgraceful customer service
  • Very disrespectful and unpleasant customer service
  • Bad customer service
  • Service
  • Amount of food or prices

Starbucks and Panera Bread Most Positive Reviews

Top rated reviews
5

I love the complaints about being out of product, gross bathrooms, and misspelled names. Stores run out of things. It...

5

I go to the Cypress Texas location at least 3 to 4 times a week and love it. The cashier is always so helpful on...

Starbucks and Panera Bread Most Critical Reviews

Lowest rated reviews
1

I was refused service at Starbucks because I was wearing a US Marine Corps T-shirt. I walked in and immediately got...

1

Yesterday in Redmond Washington at 7:18 I have never seen a worse product slow delivered poor quality sandwich in all my...

Starbucks and Panera Bread Latest Reviews

Recent published reviews

Not sure if my application went through

Read all 438 reviews

This is the second time I have come into this Panera location on west maple st, Omaha. Around Christmas i could not get...

Read all 2276 reviews

Starbucks and Panera Bread Products and Services

Most reviewed product and services
  • Starbucks Coffee (98 reviews)
  • Starbucks Customer Care (41 reviews)
  • Starbucks Manager (26 reviews)
  • Panera Bread Customer Care (288 reviews)
  • Panera Bread Sandwich (169 reviews)
  • Panera Bread Manager (154 reviews)