PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Starbucks and Panera Bread as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Starbucks
Panera Bread

Starbucks and Panera Bread Overview

Total reviews 964 2929
Company responses 0 0
Issues resolved 15 18

Starbucks and Panera Bread Consumer Ratings

Rank
35 out of 355 in Coffeehouses and Bakeries category
36 out of 355 in Coffeehouses and Bakeries category
Customer service
27 in category
28 in category
Price Affordability
39 in category
38 in category
Location
27 in category
24 in category
Discounts and Special Offers
28 in category
29 in category

Starbucks and Panera Bread Rating Details

Customer service
2.2
(352 reviews)
2.2
(1402 reviews)
Reviewer's quote

...contacting Starbucks customer service!! Complete joke and they did absolutely nothing! Ive been joined as a rewards member over 20 years; dont expect the customer service agent to care; and thats if you actually can get to someone. In the end, I commented to the customer service agent that I wont return and...

Read full review

Good morning- I am little disturbed with the customer service I received at your location on 2849 Jessup RD, Jessup MD. I arrived today (02/14/24) at approximately 6:07 am to purchase an everything bagel from this location. The young man whom greeted me professionally with a smile, told me that he...

Read full review
Price Affordability
2.4
(307 reviews)
2.4
(1198 reviews)
Reviewer's quote

...One of the most disappointing sandwiches Ive had especially at that price. I shouldve gone to the Burger King in the parking lot nearby and had two sandwiches for cheaper at better quality. I cant say Ill order food from a Starbucks again..

Read full review

...The prices have gotten way too high for me to now have to place my own order on the kiosk. Food has been good, ahould be for the price, but they are often out of things. I ran restaurants for 25 years and being out of a product was the Rare exception, not a commen occurrence...

Read full review
Location
3.1
(299 reviews)
3.3
(1183 reviews)
Reviewer's quote

I was at the Long Island city hunters point location and some barista by the name of Spencer was cursing up a storm while she was making my drink because I had asked for it to be extra hot, its wild that Starbucks lets their employees drop F bombs in front of the customers and complain when the...

Read full review

I am writing to express my deep disappointment and concern about an incident that occurred at your Panera location on Laguna Blvd by Big Bear Diner yesterday, February 11, 2024. While waiting for my order, I was unexpectedly struck in the head with a duster by one of your employees, who happened to...

Read full review
Discounts and Special Offers
2.3
(298 reviews)
2.2
(1046 reviews)
Reviewer's quote

This was a "special" treat for my daughter on our way to watch a sunset. Starbuks employees should know that people do not come here to pay to be heckled out the door. I am so very curious as to whether their was a manager or "lead" in that store; I find it very hard to believe anybody would run a...

Read full review

I made a mistake I think signing up for Sip special but customer service took nice care of me in resolving..

Read full review

Starbucks and Panera Bread Pros and Cons

Pros
  • Coffee
  • Good coffee
  • Baristas
  • Good food
  • Fresh food
  • Food
Cons
  • Horrible customer service
  • Poor customer service at some stores
  • Very disrespectful and unpleasant customer service
  • Bad customer service
  • Service
  • Amount of food or prices

Starbucks and Panera Bread Most Positive Reviews

Top rated reviews
5

Surely, not pissed! Satisfied, as expected. Starbucks has been a welcome part of my morning routine for more than 25...

Read full review
5

Rude behavior on the phone and at the counter. There was no one at the cashier to take orders or answer questions so I...

Read full review
5

Starbucks can eat my black hole! Suck all that SHlT out! Eat a bowl of DlCKS Starbucks! You suck bad!!!

Read full review
5

This isn't necessarily a complaint more like a customer FYI that should be posted! The toffee nut cookie is back and...

Read full review

Starbucks and Panera Bread Most Critical Reviews

Lowest rated reviews
1

They were out of ham and swiss - no apology. Ordered egg and cheese - waited 5 minutes then had to ask if that was my...

Read full review
1

The Panera Bread in Wynnewood, Pa used to be one of my favorite places to go for a delicious, soup, salad or sandwich....

Read full review
1

Dont waste your time contacting Starbucks customer service!! Complete joke and they did absolutely nothing! Ive been...

Read full review
1

I ordered lunch. It was half of a sandwich and a cup of soup. It was disgusting. They charged me $14.00. Rip off....

Read full review

Starbucks and Panera Bread Latest Reviews

Recent published reviews
No votes

Needed to get my email and Starbucks app in sync. Spoke to someone at contact number was very helpful and too plenty of...

Read full review
1

My experience there has been that they are lazy, sloppy and unprofessional. Rarely a cashier at the register when you...

Read full review
1

The young staff are great.
But not the old ***
You walk in and you can feel the negativity.
They do not great you, even aft...

Read full review
No votes

This is a request to establish a business with your company. Please call me back at 443-453-**** to discuss this...

Read full review