PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Panera Bread and Starbucks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Panera Bread
Starbucks

Panera Bread and Starbucks Overview

Total reviews 2929 964
Company responses 0 0
Issues resolved 18 15

Panera Bread and Starbucks Consumer Ratings

Rank
36 out of 355 in Coffeehouses and Bakeries category
35 out of 355 in Coffeehouses and Bakeries category
Customer service
28 in category
27 in category
Quality of Food
32 in category
29 in category
Price Affordability
38 in category
39 in category
Location
24 in category
27 in category

Panera Bread and Starbucks Rating Details

Customer service
2.2
(1402 reviews)
2.2
(352 reviews)
Reviewer's quote

Good morning- I am little disturbed with the customer service I received at your location on 2849 Jessup RD, Jessup MD. I arrived today (02/14/24) at approximately 6:07 am to purchase an everything bagel from this location. The young man whom greeted me professionally with a smile, told me that he...

Read full review

...contacting Starbucks customer service!! Complete joke and they did absolutely nothing! Ive been joined as a rewards member over 20 years; dont expect the customer service agent to care; and thats if you actually can get to someone. In the end, I commented to the customer service agent that I wont return and...

Read full review
Quality of Food
2.6
(1242 reviews)
2.7
(270 reviews)
Reviewer's quote

I loved Panera bread all the time weekend I with my family went there but recently the quality of food so bad ,recently the salad is not frash some times is not clean too, the sandwich with salad I got is so small sandwich and charge me $5. 88 the same price as before, the bread is not soft for...

Read full review

... chocolate croissant from my car outside on my Mobile app and went straight inside watched the lady at the counter ring up two older women, and they got their food before me. This is unacceptable and it may be late for work. I order from the mobile app because it saves me time...

Read full review
Price Affordability
2.4
(1198 reviews)
2.4
(307 reviews)
Reviewer's quote

...The prices have gotten way too high for me to now have to place my own order on the kiosk. Food has been good, ahould be for the price, but they are often out of things. I ran restaurants for 25 years and being out of a product was the Rare exception, not a commen occurrence...

Read full review

...One of the most disappointing sandwiches Ive had especially at that price. I shouldve gone to the Burger King in the parking lot nearby and had two sandwiches for cheaper at better quality. I cant say Ill order food from a Starbucks again..

Read full review
Location
3.3
(1183 reviews)
3.1
(299 reviews)
Reviewer's quote

I am writing to express my deep disappointment and concern about an incident that occurred at your Panera location on Laguna Blvd by Big Bear Diner yesterday, February 11, 2024. While waiting for my order, I was unexpectedly struck in the head with a duster by one of your employees, who happened to...

Read full review

I was at the Long Island city hunters point location and some barista by the name of Spencer was cursing up a storm while she was making my drink because I had asked for it to be extra hot, its wild that Starbucks lets their employees drop F bombs in front of the customers and complain when the...

Read full review

Panera Bread and Starbucks Pros and Cons

Pros
  • Good food
  • Fresh food
  • Food
  • Coffee
  • Good coffee
  • Baristas
Cons
  • Bad customer service
  • Service
  • Amount of food or prices
  • Horrible customer service
  • Poor customer service at some stores
  • Very disrespectful and unpleasant customer service

Panera Bread and Starbucks Most Positive Reviews

Top rated reviews
5

Rude behavior on the phone and at the counter. There was no one at the cashier to take orders or answer questions so I...

Read full review
5

Surely, not pissed! Satisfied, as expected. Starbucks has been a welcome part of my morning routine for more than 25...

Read full review
5

This isn't necessarily a complaint more like a customer FYI that should be posted! The toffee nut cookie is back and...

Read full review
5

Starbucks can eat my black hole! Suck all that SHlT out! Eat a bowl of DlCKS Starbucks! You suck bad!!!

Read full review

Panera Bread and Starbucks Most Critical Reviews

Lowest rated reviews
1

We went in to pick up our order fthat was put in online. When we got to the store only one order was ready. When i...

Read full review
1

They were out of ham and swiss - no apology. Ordered egg and cheese - waited 5 minutes then had to ask if that was my...

Read full review
1

I ordered lunch. It was half of a sandwich and a cup of soup. It was disgusting. They charged me $14.00. Rip off....

Read full review
1

Dont waste your time contacting Starbucks customer service!! Complete joke and they did absolutely nothing! Ive been...

Read full review

Panera Bread and Starbucks Latest Reviews

Recent published reviews
1

My experience there has been that they are lazy, sloppy and unprofessional. Rarely a cashier at the register when you...

Read full review
No votes

Needed to get my email and Starbucks app in sync. Spoke to someone at contact number was very helpful and too plenty of...

Read full review
No votes

This is a request to establish a business with your company. Please call me back at 443-453-**** to discuss this...

Read full review
1

The young staff are great.
But not the old ***
You walk in and you can feel the negativity.
They do not great you, even aft...

Read full review