PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Panera Bread and Starbucks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Panera Bread
Starbucks

Panera Bread and Starbucks Overview

Total reviews
2229
433
Company responses
0
0
Issues resolved
4
4

Panera Bread was first mentioned on PissedConsumer on Feb 1, 2008 and since then this brand received 2229 reviews. It is 1796 reviews more than Starbucks received since Jan 20, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Starbucks customer support team than with Panera Bread customer service.

Panera Bread and Starbucks Consumer Ratings

Rank
100 out of 5047 in Cafes, Restaurants and Bars category
7 out of 298 in Coffeehouses and Bakeries category
Customer service
60 in category
3 in category
Staff
67 in category
3 in category
Quality of Food
76 in category
6 in category

Panera Bread and Starbucks Rating Details

Customer service
2.2 (1069 reviews)
1.9 (145 reviews)
Reviewer's quote

I have been a customer of Panera bread for years. Love the food and service, however, the location in stroudsburg, Pa is HORRIBLE!!!! I can’t believe how awful everything at this location is. Every time I’ve come here, whether through the drive through or inside, my order is messed up and I’m...

PissedConsumer1724863

...Often the staff is on phones or engaged in personal conversations rather than serving customers. The employees don’t care how long the line to place an order is or how long you have waited for your coffee. Several times when I have checked on my order it had not even been started...

PissedConsumer1642879
Staff
2.4 (995 reviews)
2.2 (118 reviews)
Reviewer's quote

The entire Panera staff helped me through a hard evening. The entire staff was a the pick up window to serve me my food! Wow the best food and staff!..

PissedConsumer1712024

...The Starbucks staff rudely told him that these were outside chairs and they could not have any chairs because of large party that was there earlier. There were only a handful of people inside of Starbucks. The Starbuck employees made him go outside where the temperature was in the 20s...

PissedConsumer1419423
Quality of Food
2.6 (928 reviews)
2.4 (101 reviews)
Reviewer's quote

I went to my favorite Panera Bread in Salina Ks. I went through the drive through at 2pm and ordered a sandwich which they said they were out of pita bread for so i ordered a sandwich instead. Got to the window for them to tell me they were out of avacado. Paid full price for it and left. But why...

Christine H

Went to Starbucks this morning at 10:00 in Victoria BC, on McCAllum Rd. So excited to get a spinach, feta, egg white wrap and a breakfast egger for my husband. They were out of all breakfast sandwiches and wraps. So disappointed when they are out of stock. Obviously, they need to order more...

Jamie K

Panera Bread and Starbucks Pros and Cons

Pros
  • Helpful cashier
  • Soup
  • Food
  • Coffee
  • Baristas
  • Loyalty program
Cons
  • Bad customer service
  • Service
  • Amount of food or prices
  • Horrible customer service
  • Disgraceful customer service
  • Very disrespectful and unpleasant customer service

Panera Bread and Starbucks Most Positive Reviews

Top rated reviews
5

I go to the Cypress Texas location at least 3 to 4 times a week and love it. The cashier is always so helpful on...

5

I love the complaints about being out of product, gross bathrooms, and misspelled names. Stores run out of things. It...

Panera Bread and Starbucks Most Critical Reviews

Lowest rated reviews
No votes
1

I was refused service at Starbucks because I was wearing a US Marine Corps T-shirt. I walked in and immediately got...

Panera Bread and Starbucks Latest Reviews

Recent published reviews
1

Margaret the Cashier was TERRIBLY RUDE and expressed her need to go home as the reason for her rude behavior. The...

Read all 2229 reviews
1

Blonde lady with bob hair style is horrible she’s rude and can’t make a coffee at all.. ordered a venti mocha cookie...

Read all 433 reviews

Panera Bread and Starbucks Products and Services

Most reviewed product and services
  • Panera Bread Customer Care (280 reviews)
  • Panera Bread Sandwich (169 reviews)
  • Panera Bread Manager (150 reviews)
  • Starbucks Coffee (97 reviews)
  • Starbucks Customer Care (41 reviews)
  • Starbucks Manager (26 reviews)