PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Panera Bread and Starbucks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Panera Bread
Starbucks

Panera Bread and Starbucks Overview

Total reviews
2353
453
Company responses
0
0
Issues resolved
5
4

Panera Bread and Starbucks Consumer Ratings

Rank
113 out of 2594 in Cafes, Restaurants and Bars category
10 out of 158 in Coffeehouses and Bakeries category
Customer service
68 in category
6 in category
Quality of Food
75 in category
7 in category
Price Affordability
157 in category
11 in category
Location
80 in category
5 in category

Panera Bread and Starbucks Rating Details

Customer service
2.2 (1131 reviews)
1.9 (152 reviews)
Reviewer's quote

...Amazing stores and food, but I'm not sure about customer service beyond the stores if you have a question or comment..

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...I called customer service but they were horrible. How can I get my money back..

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Quality of Food
2.6 (992 reviews)
2.4 (108 reviews)
Reviewer's quote

I loved Panera bread all the time weekend I with my family went there but recently the quality of food so bad ,recently the salad is not frash some times is not clean too, the sandwich with salad I got is so small sandwich and charge me $5. 88 the same price as before, the bread is not soft for...

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...We are constantly looking for ways to improve the quality of our products and service to create satisfied customers. Thank you for being a valued customer. If you ever have any questions or concerns in the future, please don't hesitate to get in touch...

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Price Affordability
2.4 (977 reviews)
2.2 (126 reviews)
Reviewer's quote

What has happened to Panera? Their prices keep going up horribly and their quality and service is going down. I know so many that dont even go to Panera anymore because of the aforementioned! The cost for a sandwich is sky high and it comes with hardly anything on it and the quality of the food on...

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Starbucks raised prices on their drinks and then in light of the holidays they decided to add another price hike on top of the recent one. In addition to $$$ issue, customer service has gone down. Quite disappointed in the company as a whole..

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Location
3.3 (958 reviews)
3.1 (132 reviews)
Reviewer's quote

...This happens at this location a lot. Ive never compained but I think its time..

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We come to this location almost on the daily basis for at least 2 years now and every barista + Alex (old manager) have been extremely prompt, pleasant, professional, friendly and knowledgeable - that's why we kept going back! Each visit, we order the same drink each time: 2 quad espressos, both in...

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Panera Bread and Starbucks Pros and Cons

Pros
  • Soup
  • Helpful cashier
  • Food
  • Coffee
  • Baristas
  • Loyalty program
Cons
  • Bad customer service
  • Service
  • Amount of food or prices
  • Horrible customer service
  • Disgraceful customer service
  • Very disrespectful and unpleasant customer service

Panera Bread and Starbucks Most Positive Reviews

Top rated reviews
5

I go to the Cypress Texas location at least 3 to 4 times a week and love it. The cashier is always so helpful on...

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5

I love the complaints about being out of product, gross bathrooms, and misspelled names. Stores run out of things. It...

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5

Your commercial for the new oriental menu on television is nauseating. ...

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5

No one in line, I stepped to the cashier ordered a drink., and.was told someone else was before me..i did not see...

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Panera Bread and Starbucks Most Critical Reviews

Lowest rated reviews
1

Yesterday in Redmond Washington at 7:18 I have never seen a worse product slow delivered poor quality sandwich in all my...

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1

I was refused service at Starbucks because I was wearing a US Marine Corps T-shirt. I walked in and immediately got...

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1

around 2:30PM 10/3/14 ,Miss. Alexis counter order service lady was real kind and polite food chain best service ever r...

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1

This is very upsetting and I'm getting sick of it I work next to a Starbucks and now I'm getting the feeling that they...

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Panera Bread and Starbucks Latest Reviews

Recent published reviews
1

The cream cheese I purchased was rancid. I made 3 attempts to contact Panera and they never responded.

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No votes

My account is gone. Stars too. E-mail is either jacklinpaul@gmail.com or jacklinnpaull@gmail.com. I cannot access my...

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2.3

Ordered 3 sandwiches for my family. The Frontega chicken sandwich had 1 ounce of meat on it. Yes I weighed it. What a...

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3.2

This is to comment/complain that Starbuck's new Iced Guava Passionfruit Drink announced today via email does NOT appear...

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Panera Bread and Starbucks Products and Services

Most reviewed product and services
  • Panera Bread Customer Care (298 reviews)
  • Panera Bread Sandwich (174 reviews)
  • Panera Bread Manager (162 reviews)
  • Starbucks Coffee (100 reviews)
  • Starbucks Customer Care (43 reviews)
  • Starbucks Manager (26 reviews)