PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Panera Bread and Starbucks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Panera Bread
Starbucks

Panera Bread and Starbucks Overview

Total reviews 2480 466
Company responses 0 0
Issues resolved 7 4

Panera Bread and Starbucks Consumer Ratings

Rank
113 out of 2636 in Cafes, Restaurants and Bars category
10 out of 160 in Coffeehouses and Bakeries category
Customer service
71 in category
7 in category
Quality of Food
81 in category
7 in category
Price Affordability
168 in category
12 in category
Location
87 in category
6 in category

Panera Bread and Starbucks Rating Details

Customer service
2.2 (1202 reviews)
1.9 (159 reviews)
Reviewer's quote

...Too expensive and no customer service. I ordered and drove directly to the window. How do you forget in that short of time...

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...Called customer service and got some touchy, *** male on the other line who hung up on me when I expressed frustration. I could not believe he actually hung up on me mid sentence..

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Quality of Food
2.6 (1055 reviews)
2.4 (113 reviews)
Reviewer's quote

I loved Panera bread all the time weekend I with my family went there but recently the quality of food so bad ,recently the salad is not frash some times is not clean too, the sandwich with salad I got is so small sandwich and charge me $5. 88 the same price as before, the bread is not soft for...

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...We are constantly looking for ways to improve the quality of our products and service to create satisfied customers. Thank you for being a valued customer. If you ever have any questions or concerns in the future, please don't hesitate to get in touch...

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Price Affordability
2.4 (1031 reviews)
2.2 (132 reviews)
Reviewer's quote

...I feel that the price was outrageous especially since chicken was removed. I had same salad one week before the manager didnt charge me that price. Im requesting reimbursed for the salad that I paid for this excuse of a salad..

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Starbucks raised prices on their drinks and then in light of the holidays they decided to add another price hike on top of the recent one. In addition to $$$ issue, customer service has gone down. Quite disappointed in the company as a whole..

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Location
3.3 (1017 reviews)
3.1 (137 reviews)
Reviewer's quote

...So we called the location immediately. The first person who answered understood, and said they could correct the order, then they put me on hold for a very long time. Then a gal got on the phone and was short and rude with me...

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We come to this location almost on the daily basis for at least 2 years now and every barista + Alex (old manager) have been extremely prompt, pleasant, professional, friendly and knowledgeable - that's why we kept going back! Each visit, we order the same drink each time: 2 quad espressos, both in...

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Panera Bread and Starbucks Pros and Cons

Pros
  • Food
  • Soup
  • Location
  • Coffee
  • Baristas
  • Loyalty program
Cons
  • Bad customer service
  • Service
  • Amount of food or prices
  • Horrible customer service
  • Disgraceful customer service
  • Not getting what im supposed to

Panera Bread and Starbucks Most Positive Reviews

Top rated reviews
5

I go to the Cypress Texas location at least 3 to 4 times a week and love it. The cashier is always so helpful on...

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5

I love the complaints about being out of product, gross bathrooms, and misspelled names. Stores run out of things. It...

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5

Your commercial for the new oriental menu on television is nauseating. ...

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5

No one in line, I stepped to the cashier ordered a drink., and.was told someone else was before me..i did not see...

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Panera Bread and Starbucks Most Critical Reviews

Lowest rated reviews
1

Yesterday in Redmond Washington at 7:18 I have never seen a worse product slow delivered poor quality sandwich in all my...

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1

I was refused service at Starbucks because I was wearing a US Marine Corps T-shirt. I walked in and immediately got...

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1

around 2:30PM 10/3/14 ,Miss. Alexis counter order service lady was real kind and polite food chain best service ever r...

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1

This is very upsetting and I'm getting sick of it I work next to a Starbucks and now I'm getting the feeling that they...

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Panera Bread and Starbucks Latest Reviews

Recent published reviews
1

Ordered a bowl of soup with an extra baguette. The manager packaged my food and gave me 2 burnt baguettes. K asked her...

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No votes

I waited 2 hours for my coffee I ordered it at 9:00 and got it at 11:45 they double charged me for my coffee and funny...

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No votes

I recently ordered for curbside pickup and tried to use the promo code LUNCHBREAK as advertised on the Panera site. Code...

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2

Refused service by barista due to non-mask. Please refer to page 28 of CDHP playbook.
GUIDANCE FOR EMPLOYERS AND WORKERS...

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Panera Bread and Starbucks Products and Services

Most reviewed product and services
  • Panera Bread Customer Care (303 reviews)
  • Panera Bread Sandwich (185 reviews)
  • Panera Bread Manager (161 reviews)
  • Starbucks Coffee (104 reviews)
  • Starbucks Customer Care (43 reviews)
  • Starbucks Manager (26 reviews)