PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Schlotzskys and Panera Bread as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Schlotzskys
Panera Bread

Schlotzskys and Panera Bread Overview

Total reviews
292
2228
Company responses
0
0
Issues resolved
0
4

Panera Bread was first mentioned on PissedConsumer on Feb 1, 2008 and since then this brand received 2228 reviews. It is 1936 reviews more than Schlotzskys received since Mar 21, 2011.

Schlotzskys and Panera Bread Consumer Ratings

Rank
170 out of 5046 in Cafes, Restaurants and Bars category
100 out of 5046 in Cafes, Restaurants and Bars category
Customer service
116 in category
59 in category
Staff
138 in category
67 in category
Product or Service Quality
114 in category
78 in category

According to consumer ratings and reviews, Panera Bread ranks 70 points higher in the Cafes, Restaurants and Bars category than Schlotzskys. People gave Schlotzskys 1.8 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 248 points higher than the worst rated brand in this category. At the same time, Panera Bread was rated 2.2 stars for Customer service criterion in this category and it is 305 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Panera Bread has a higher rating than Schlotzskys. Regarding Product or Service Quality criterion, consumers gave Schlotzskys 1.9 stars and it is 69% greater than other in category. Panera Bread however was rated 2.1 stars and it is 79% greater than other in category.

Schlotzskys and Panera Bread Rating Details

Customer service
1.8 (151 reviews)
2.2 (1069 reviews)
Reviewer's quote

...BAD CUSTOMER SERVICE. EMPLOYEES HAD I DON'T CARE ATTITUDE. They didn't want to resolve the problem at all...

Randy W

I have been a customer of Panera bread for years. Love the food and service, however, the location in stroudsburg, Pa is HORRIBLE!!!! I can’t believe how awful everything at this location is. Every time I’ve come here, whether through the drive through or inside, my order is messed up and I’m...

PissedConsumer1724863
Staff
1.8 (145 reviews)
2.4 (995 reviews)
Reviewer's quote

...Customers should leave happy not told that its too bad your mistake, if thete is not changes within your management staff you will keep loosing buisness, and im huge on reporting bad service along with rude management. Change your management or you will sink eventually. Location 1612 Ross st...

Martine

The entire Panera staff helped me through a hard evening. The entire staff was a the pick up window to serve me my food! Wow the best food and staff!..

PissedConsumer1712024
Product or Service Quality
1.9 (131 reviews)
2.1 (868 reviews)
Reviewer's quote

the reason I won't be going back here is because I was waiting in line patiently and even helped the person in front of me because she needed help translating in Spanish. Then it was my turn, but turns out my order was never made after I already had order it online. Then the young black girl...

PissedConsumer1698285

I went to my favorite Panera Bread in Salina Ks. I went through the drive through at 2pm and ordered a sandwich which they said they were out of pita bread for so i ordered a sandwich instead. Got to the window for them to tell me they were out of avacado. Paid full price for it and left. But why...

Christine H

Schlotzskys and Panera Bread Pros and Cons

Pros
  • Food is great
  • Sandwiches
  • Nice sandwiches
  • Helpful cashier
  • Soup
  • Food
Cons
  • Poor customer service
  • Customer service
  • Service
  • Bad customer service
  • Service
  • Amount of food or prices

Schlotzskys and Panera Bread Most Positive Reviews

Top rated reviews
5

I never heared of schlotzskys frist time eatin here and now i fell in love with the best tast so good might come back...

5

I go to the Cypress Texas location at least 3 to 4 times a week and love it. The cashier is always so helpful on...

Schlotzskys and Panera Bread Most Critical Reviews

Lowest rated reviews
1

The Goodyear location has hit rock bottom is since the new owner has taken over! The service is absolutely horrible and...

1

Yesterday in Redmond Washington at 7:18 I have never seen a worse product slow delivered poor quality sandwich in all my...

Schlotzskys and Panera Bread Latest Reviews

Recent published reviews
1

AngryI went there to eat with my husband and they made my sandwich wrong 3 times and the bread was falling apart! I...

Read all 292 reviews
1

I have been a customer of Panera bread for years. Love the food and service, however, the location in stroudsburg, Pa...

Read all 2228 reviews

Schlotzskys and Panera Bread Products and Services

Most reviewed product and services
  • Schlotzskys Customer Care (71 reviews)
  • Schlotzskys Sandwich (35 reviews)
  • Schlotzskys Manager (27 reviews)
  • Panera Bread Customer Care (279 reviews)
  • Panera Bread Sandwich (169 reviews)
  • Panera Bread Manager (150 reviews)