PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Schlotzskys and Panera Bread as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Schlotzskys
Panera Bread

Schlotzskys and Panera Bread Overview

Total reviews
387
2424
Company responses
0
0
Issues resolved
0
6

Schlotzskys and Panera Bread Consumer Ratings

Rank
173 out of 2614 in Cafes, Restaurants and Bars category
111 out of 2614 in Cafes, Restaurants and Bars category
Customer service
122 in category
69 in category
Product or Service Quality
115 in category
82 in category
Location
164 in category
87 in category
Quality of Food
78 in category
81 in category

Schlotzskys and Panera Bread Rating Details

Customer service
1.8 (203 reviews)
2.2 (1170 reviews)
Reviewer's quote

...Very poor customer service that has cost this store a loyal and longtime customer. I order from this store at least once a month for nearly 6 years. I like the food but absolutely refuse to spend money at a business where I am not respected and valued..

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...This was not acceptable answer and poor customer service..

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Product or Service Quality
1.9 (182 reviews)
2.1 (955 reviews)
Reviewer's quote

...This was my first time ordering at a schlotzsky's and they of all management and customer service is this way this will be my last time ordering from a schlotzsky's..

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Horrible customer service at this location! Staff at the counter had an attitude when I asked for a new container of creamer since the one sitting out was empty. Only had skim milk out for coffee, the light roast coffee pot was empty. Disorganized and pathetic!..

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Location
2.8 (173 reviews)
3.3 (989 reviews)
Reviewer's quote

...Schlotzskys is one of my favorite places for sandwiches, but after this visit, it will be a long while before I go back to this location. I spent almost $50. 00 on this visit, it would have been nice if he had, at the very least, said thanks for stopping in today!..

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...Saginaw MI location gave expired Kids yogurt. Yogurt expired on June 25th and I ordered food on July 9th. Disgusted by the fact that they are serving expired products to the kids...

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Quality of Food
2.6 (173 reviews)
2.6 (1025 reviews)
Reviewer's quote

had my paid for food taken away from me for not having a mask on then because i left a bad review i was harassed the next day on my cell phone since i ordered on line..

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I loved Panera bread all the time weekend I with my family went there but recently the quality of food so bad ,recently the salad is not frash some times is not clean too, the sandwich with salad I got is so small sandwich and charge me $5. 88 the same price as before, the bread is not soft for...

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Schlotzskys and Panera Bread Pros and Cons

Pros
  • Food is great
  • Unhappy
  • Nice sandwiches
  • Soup
  • Location
  • Helpful cashier
Cons
  • Customer service
  • Service
  • Employees and their attitude
  • Bad customer service
  • Service
  • Amount of food or prices

Schlotzskys and Panera Bread Most Positive Reviews

Top rated reviews
5

I never heared of schlotzskys frist time eatin here and now i fell in love with the best tast so good might come back...

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5

I go to the Cypress Texas location at least 3 to 4 times a week and love it. The cashier is always so helpful on...

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5

Thank You for the great food, prices and the excellent and friendly customer service provided by Julio Sanchez.

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5

Your commercial for the new oriental menu on television is nauseating. ...

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Schlotzskys and Panera Bread Most Critical Reviews

Lowest rated reviews
1

The Goodyear location has hit rock bottom is since the new owner has taken over! The service is absolutely horrible and...

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1

Yesterday in Redmond Washington at 7:18 I have never seen a worse product slow delivered poor quality sandwich in all my...

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1

Me and my family were in the Albuquerque, new mexico restaurant eatting this past week, and while we were sitting there...

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1

around 2:30PM 10/3/14 ,Miss. Alexis counter order service lady was real kind and polite food chain best service ever r...

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Schlotzskys and Panera Bread Latest Reviews

Recent published reviews
1

had my paid for food taken away from me for not having a mask on then because i left a bad review i was harassed the...

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No votes

I get the same kind so on the 4th I got corn chowder instead of cream of chicken wild rice and today Ive gotten 3 cream...

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2

Store #1806. My order was wrong. Items left out. Most importantly the employee was wearing her mask incorrectly not...

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3

I just ordered Curbside Pickup from Panera in Champions Gate, Davenport, FL, (Location# 204261) Order# 461277994. One...

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Schlotzskys and Panera Bread Products and Services

Most reviewed product and services
  • Schlotzskys Customer Care (81 reviews)
  • Schlotzskys Sandwich (48 reviews)
  • Schlotzskys Manager (32 reviews)
  • Panera Bread Customer Care (302 reviews)
  • Panera Bread Sandwich (179 reviews)
  • Panera Bread Manager (162 reviews)