PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Panera Bread and Schlotzskys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Panera Bread
Schlotzskys

Panera Bread and Schlotzskys Overview

Total reviews 2598 452
Company responses 0 0
Issues resolved 7 1

Panera Bread and Schlotzskys Consumer Ratings

Rank
111 out of 2580 in Cafes, Restaurants and Bars category
182 out of 2580 in Cafes, Restaurants and Bars category
Customer service
No votes
127 in category
Quality of Food
No votes
80 in category
Price Affordability
No votes
156 in category
Location
No votes
162 in category

Panera Bread and Schlotzskys Rating Details

Customer service
No votes
1.9 (228 reviews)
Reviewer's quote

I then contacted customer service about the issue and to cancel my subscription. Imagine my surprise when I found out that they had still been charging me all into December! I contacted customer service, but this time they were not so friendly. They refused to refund me even though I had the record...

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...As soon as the customer was finished talking she walked off and did not acknowledge us. We had to wait and then rang the bell after a couple of minutes to take our order. We were ordering for a family of 6...

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Quality of Food
No votes
2.6 (199 reviews)
Reviewer's quote

I loved Panera bread all the time weekend I with my family went there but recently the quality of food so bad ,recently the salad is not frash some times is not clean too, the sandwich with salad I got is so small sandwich and charge me $5. 88 the same price as before, the bread is not soft for...

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...Quality unsurpassed! I was proud of our little sandwich shop out of Austin, TX. We had Schlotzskys Originals last night from the Murphy, TX location, ID No. 101****...

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Price Affordability
No votes
2.5 (191 reviews)
Reviewer's quote

...I feel that the price was outrageous especially since chicken was removed. I had same salad one week before the manager didnt charge me that price. Im requesting reimbursed for the salad that I paid for this excuse of a salad..

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...Being retired, every cent counts during these price hikes! Why publish coupons if they cant be used? The store is located off South Congress and near the intersection with William Cannon in Austin Tx..

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Location
No votes
2.8 (193 reviews)
Reviewer's quote

...First we have a terrible location near me either when delivered its wrong or if we go to the location get home and its not all there and have to drive back. Prices are getting way to much especially with whats going on today in the world. I probably will not return to pay 10...

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We are at the Topeka KS location on Gage. The customer service was awful! No one wanted to help us. We had one lady ignore us while we stood at the counter...

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Panera Bread and Schlotzskys Pros and Cons

Pros
  • Soup
  • Fresh food
  • Food
  • Food is great
  • Nice sandwiches
  • Food was normally good
Cons
  • Bad customer service
  • Service
  • Amount of food or prices
  • Customer service
  • Employees and their attitude
  • Service

Panera Bread and Schlotzskys Most Positive Reviews

Top rated reviews
5

I go to the Cypress Texas location at least 3 to 4 times a week and love it. The cashier is always so helpful on...

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5

I never heared of schlotzskys frist time eatin here and now i fell in love with the best tast so good might come back...

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5

Your commercial for the new oriental menu on television is nauseating. ...

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5

Thank You for the great food, prices and the excellent and friendly customer service provided by Julio Sanchez.

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Panera Bread and Schlotzskys Most Critical Reviews

Lowest rated reviews
1

Yesterday in Redmond Washington at 7:18 I have never seen a worse product slow delivered poor quality sandwich in all my...

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1

The Goodyear location has hit rock bottom is since the new owner has taken over! The service is absolutely horrible and...

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1

around 2:30PM 10/3/14 ,Miss. Alexis counter order service lady was real kind and polite food chain best service ever r...

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1

Me and my family were in the Albuquerque, new mexico restaurant eatting this past week, and while we were sitting there...

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Panera Bread and Schlotzskys Latest Reviews

Recent published reviews
3.8

I was a member of panera for years. So when they offered a coffee/tea program I was super excited.
At 1st I was able to g...

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1

I do like Schlotzsky's but I am not confident, I will return to the location @ 1508 Interstate 35 S, Waco, TX 76706 due...

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3

I am not a employee anymore, but I still haven't received my last paycheck from Panera Bread in Clark New Jersey and...

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1.8

At the sweetwater , texas store the employees are rude and impatient. I said thank you and she gave me a dirty look and...

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Panera Bread and Schlotzskys Products and Services

Most reviewed product and services
  • Panera Bread Sandwich (191 reviews)
  • Panera Bread Manager (161 reviews)
  • Panera Bread Soup (123 reviews)
  • Schlotzskys Sandwich (55 reviews)
  • Schlotzskys Manager (34 reviews)
  • Schlotzskys Drive-through (12 reviews)