PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Panera Bread and Schlotzskys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Panera Bread
Schlotzskys

Panera Bread and Schlotzskys Overview

Total reviews
2416
386
Company responses
0
0
Issues resolved
6
0

Panera Bread and Schlotzskys Consumer Ratings

Rank
112 out of 2612 in Cafes, Restaurants and Bars category
175 out of 2612 in Cafes, Restaurants and Bars category
Customer service
69 in category
121 in category
Quality of Food
80 in category
76 in category
Price Affordability
164 in category
148 in category
Location
86 in category
160 in category

Panera Bread and Schlotzskys Rating Details

Customer service
2.2 (1167 reviews)
1.8 (202 reviews)
Reviewer's quote

...So unfair and definitely needs training in customer service plus a career change. Im so frustrated. Not even given a receipt just a paper with a Cafe Order Number 1323053 2:56 pm 7/30/20 ..

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...Very poor customer service that has cost this store a loyal and longtime customer. I order from this store at least once a month for nearly 6 years. I like the food but absolutely refuse to spend money at a business where I am not respected and valued..

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Quality of Food
2.6 (1023 reviews)
2.7 (172 reviews)
Reviewer's quote

I loved Panera bread all the time weekend I with my family went there but recently the quality of food so bad ,recently the salad is not frash some times is not clean too, the sandwich with salad I got is so small sandwich and charge me $5. 88 the same price as before, the bread is not soft for...

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Went through drive thru 15 minutes to wait get up to window another 5 minutes til give me my food Then get to my office wrong soup wrong sandwich on wrong bread Top it all off charged me a dollar for a glass of water..

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Price Affordability
2.4 (1002 reviews)
2.5 (167 reviews)
Reviewer's quote

What has happened to Panera? Their prices keep going up horribly and their quality and service is going down. I know so many that dont even go to Panera anymore because of the aforementioned! The cost for a sandwich is sky high and it comes with hardly anything on it and the quality of the food on...

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I went to schlotzsky's to order 6 cinnabons oh, the price on the outside order board said $13. 99. When I was told total, she said it was $17...

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Location
3.3 (987 reviews)
2.8 (172 reviews)
Reviewer's quote

...Saginaw MI location gave expired Kids yogurt. Yogurt expired on June 25th and I ordered food on July 9th. Disgusted by the fact that they are serving expired products to the kids...

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...Schlotzskys is one of my favorite places for sandwiches, but after this visit, it will be a long while before I go back to this location. I spent almost $50. 00 on this visit, it would have been nice if he had, at the very least, said thanks for stopping in today!..

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Panera Bread and Schlotzskys Pros and Cons

Pros
  • Soup
  • Location
  • Helpful cashier
  • Food is great
  • Unhappy
  • Nice sandwiches
Cons
  • Bad customer service
  • Service
  • Amount of food or prices
  • Customer service
  • Service
  • Employees and their attitude

Panera Bread and Schlotzskys Most Positive Reviews

Top rated reviews
5

I go to the Cypress Texas location at least 3 to 4 times a week and love it. The cashier is always so helpful on...

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5

I never heared of schlotzskys frist time eatin here and now i fell in love with the best tast so good might come back...

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5

Your commercial for the new oriental menu on television is nauseating. ...

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5

Thank You for the great food, prices and the excellent and friendly customer service provided by Julio Sanchez.

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Panera Bread and Schlotzskys Most Critical Reviews

Lowest rated reviews
1

Yesterday in Redmond Washington at 7:18 I have never seen a worse product slow delivered poor quality sandwich in all my...

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1

The Goodyear location has hit rock bottom is since the new owner has taken over! The service is absolutely horrible and...

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1

around 2:30PM 10/3/14 ,Miss. Alexis counter order service lady was real kind and polite food chain best service ever r...

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1

Me and my family were in the Albuquerque, new mexico restaurant eatting this past week, and while we were sitting there...

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Panera Bread and Schlotzskys Latest Reviews

Recent published reviews
3.5

How many times can I use my discount? As a United States Combat Marine. I was dinning in your place and after...

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2

Store #1806. My order was wrong. Items left out. Most importantly the employee was wearing her mask incorrectly not...

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2.7

The young lady told me to just go to another store. I said that wont work if it didnt work the first time. She said it i...

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1

RIf you want to be talked to like you are a piece of dirt - just go to Schlotzskys in Sulphur Springs. The young unlady...

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Panera Bread and Schlotzskys Products and Services

Most reviewed product and services
  • Panera Bread Customer Care (302 reviews)
  • Panera Bread Sandwich (179 reviews)
  • Panera Bread Manager (162 reviews)
  • Schlotzskys Customer Care (81 reviews)
  • Schlotzskys Sandwich (47 reviews)
  • Schlotzskys Manager (32 reviews)