PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Panera Bread and Schlotzskys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Panera Bread
Schlotzskys

Panera Bread and Schlotzskys Overview

Total reviews
2228
292
Company responses
0
0
Issues resolved
4
0

Panera Bread was first mentioned on PissedConsumer on Feb 1, 2008 and since then this brand received 2228 reviews. It is 1936 reviews more than Schlotzskys received since Mar 21, 2011.

Panera Bread and Schlotzskys Consumer Ratings

Rank
100 out of 5046 in Cafes, Restaurants and Bars category
170 out of 5046 in Cafes, Restaurants and Bars category
Customer service
60 in category
116 in category
Staff
67 in category
138 in category
Quality of Food
76 in category
79 in category

According to consumer ratings and reviews, Panera Bread ranks 70 points higher in the Cafes, Restaurants and Bars category than Schlotzskys. People gave Panera Bread 2.2 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 304 points higher than the worst rated brand in this category. At the same time, Schlotzskys was rated 1.8 stars for Customer service criterion in this category and it is 248 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Panera Bread has a higher rating than Schlotzskys. Regarding Quality of Food criterion, consumers gave Panera Bread 2.6 stars and it is 79% greater than other in category. Schlotzskys however was rated 2.5 stars and it is 78% greater than other in category.

Panera Bread and Schlotzskys Rating Details

Customer service
2.2 (1069 reviews)
1.8 (151 reviews)
Reviewer's quote

I have been a customer of Panera bread for years. Love the food and service, however, the location in stroudsburg, Pa is HORRIBLE!!!! I can’t believe how awful everything at this location is. Every time I’ve come here, whether through the drive through or inside, my order is messed up and I’m...

PissedConsumer1724863

...BAD CUSTOMER SERVICE. EMPLOYEES HAD I DON'T CARE ATTITUDE. They didn't want to resolve the problem at all...

Randy W
Staff
2.4 (995 reviews)
1.8 (145 reviews)
Reviewer's quote

The entire Panera staff helped me through a hard evening. The entire staff was a the pick up window to serve me my food! Wow the best food and staff!..

PissedConsumer1712024

...Customers should leave happy not told that its too bad your mistake, if thete is not changes within your management staff you will keep loosing buisness, and im huge on reporting bad service along with rude management. Change your management or you will sink eventually. Location 1612 Ross st...

Martine
Quality of Food
2.6 (928 reviews)
2.5 (124 reviews)
Reviewer's quote

I went to my favorite Panera Bread in Salina Ks. I went through the drive through at 2pm and ordered a sandwich which they said they were out of pita bread for so i ordered a sandwich instead. Got to the window for them to tell me they were out of avacado. Paid full price for it and left. But why...

Christine H

New Schlotzsky’s in Lindale, Tx Unhappy with quality of Original sandwich after three experiences. Stale tough bread and paucity of meat, lettuce, tomatoes etc. too much mustard...

PissedConsumer1698367

Panera Bread and Schlotzskys Pros and Cons

Pros
  • Helpful cashier
  • Soup
  • Food
  • Food is great
  • Sandwiches
  • Nice sandwiches
Cons
  • Bad customer service
  • Service
  • Amount of food or prices
  • Poor customer service
  • Customer service
  • Service

Panera Bread and Schlotzskys Most Positive Reviews

Top rated reviews
5

I go to the Cypress Texas location at least 3 to 4 times a week and love it. The cashier is always so helpful on...

5

I never heared of schlotzskys frist time eatin here and now i fell in love with the best tast so good might come back...

Panera Bread and Schlotzskys Most Critical Reviews

Lowest rated reviews
1

Yesterday in Redmond Washington at 7:18 I have never seen a worse product slow delivered poor quality sandwich in all my...

1

The Goodyear location has hit rock bottom is since the new owner has taken over! The service is absolutely horrible and...

Panera Bread and Schlotzskys Latest Reviews

Recent published reviews
1

I have been a customer of Panera bread for years. Love the food and service, however, the location in stroudsburg, Pa...

Read all 2228 reviews
1

AngryI went there to eat with my husband and they made my sandwich wrong 3 times and the bread was falling apart! I...

Read all 292 reviews

Panera Bread and Schlotzskys Products and Services

Most reviewed product and services
  • Panera Bread Customer Care (279 reviews)
  • Panera Bread Sandwich (169 reviews)
  • Panera Bread Manager (150 reviews)
  • Schlotzskys Customer Care (71 reviews)
  • Schlotzskys Sandwich (35 reviews)
  • Schlotzskys Manager (27 reviews)