PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zales and Pandora Jewelry as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pandora Jewelry

Zales and Pandora Jewelry Overview

Total reviews
Company responses
Issues resolved

Pandora Jewelry was first mentioned on PissedConsumer on Dec 26, 2010 and since then this brand received 646 reviews. It is 248 reviews more than Zales received since Jan 14, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Pandora Jewelry customer support team than with Zales customer service.

Zales and Pandora Jewelry Consumer Ratings

202 out of 996 in Jewelry and Accessories category
144 out of 996 in Jewelry and Accessories category
Customer service
126 in category
106 in category
Exchange, Refund and Cancellation Policy
124 in category
89 in category
Product or Service Quality
149 in category
100 in category

According to consumer ratings and reviews, Pandora Jewelry ranks 58 points higher in the Jewelry and Accessories category than Zales. People gave Zales 1.2 stars for Customer service criterion in Jewelry and Accessories category and it is 193 points higher than the worst rated brand in this category. At the same time, Pandora Jewelry was rated 1.4 stars for Customer service criterion in this category and it is 213 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Pandora Jewelry has a higher rating than Zales. Regarding Product or Service Quality criterion, consumers gave Zales 1.3 stars and it is 53% greater than other in category. Pandora Jewelry however was rated 1.8 stars and it is 69% greater than other in category.

Zales and Pandora Jewelry Rating Details

Customer service
1.2 (105 reviews)
1.4 (311 reviews)
Reviewer's quote

...Im pissed! Now they are saying it will be another 2-3 weeks! I will never buy from here again! Nobody communicated with me and when trying to reach out to customer service, I hung up after being on hold over 20 min! Ridiculous! UPDATE: just received an email saying my ring was in! Heres the before and after...


...Cant get in touch with customer service. Held on phone for an hour and then I hung up. Also called again during business hours and received a recorded message saying wasnt opened...

Katharine S
Exchange, Refund and Cancellation Policy
1.2 (91 reviews)
1.5 (255 reviews)
Reviewer's quote

worst experience returning and getting my refund stay away since its been 2 months now and I still dont have my refund..


...that there's nothing they can do until they get the charm and if they're not sure what comes on the shipment, so I had to hold onto it Are there ask for a refund I was told that I cannot get a refund after its worn it doesn't state that anywhere on the receipt I took the charm to Jared as I was told to buy one of the assistant managers she called to see if they had the charm that I needed when I went to Jared they told me that they don't take any charms from any of Pandora's locations and that I had 30 days to get a refund after the proof of purchase has been shared Shown I just want the charm replaced or a refund so...

Product or Service Quality
1.3 (83 reviews)
1.8 (259 reviews)
Reviewer's quote

...The quality was a F color and the GSI card told the specifics. When I asked to see the GSI report number etched on the diamond, as it was noted on the GSI card, the manager could not find it. He spent 30-45 minutes looking for it with his microscope and could not find it...


...I called your customer service line and was on hold for over an hour until I hung up. The reason for the call was, we bought our granddaughter the Princess ring, in rose gold. The rose gold is now peeling off and it has been less than a year...

Michele K

Zales and Pandora Jewelry Pros and Cons

  • No pros
  • Store staff seemed sorry even while refusing to honor price
  • Staff at the store were very nice
  • Look
  • Charms
  • Nice design
  • Customer service
  • Quality
  • No solution
  • Customer service
  • Rude sales people
  • Customer follow-up

Zales and Pandora Jewelry Most Positive Reviews

Top rated reviews

I know how freaked out I got when I stumbled upon all of the negative reviews about Zales AFTER I had already ordered my...


My friend in Canada purchased a Pandora leather bracelet and Best Friend charm for me. We have been best friends for 50...

Zales and Pandora Jewelry Most Critical Reviews

Lowest rated reviews

There are so many reasons not to shop at Zales. First of all, when my fiance and I went to browse rings, we were heavily...


Never heard back from Pandora

Zales and Pandora Jewelry Latest Reviews

Recent published reviews

I am concerned, after reading the reviews about sales repair service. A few years ago I sent a watch for repair, the cri...

Read all 398 reviews

Your system is down and Im waiting already for an hour and still no result . Im in holiday here in New York and this...

Read all 646 reviews

Zales and Pandora Jewelry Products and Services

Most reviewed product and services
  • Zales Ring (160 reviews)
  • Zales Customer Care (44 reviews)
  • Zales Ring Repair (14 reviews)
  • Pandora Jewelry Bracelet (135 reviews)
  • Pandora Jewelry Customer Care (108 reviews)
  • Pandora Jewelry Ring (74 reviews)