PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Superjeweler and Palm Beach Jewelry as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Superjeweler
Palm Beach Jewelry

Superjeweler and Palm Beach Jewelry Overview

Total reviews 168 155
Company responses 17 0
Issues resolved 3 2

Superjeweler and Palm Beach Jewelry Consumer Ratings

Rank
71 out of 856 in Jewelry and Accessories category
96 out of 856 in Jewelry and Accessories category
Customer service
67 in category
73 in category
Website
83 in category
93 in category
Discounts and Special Offers
65 in category
59 in category
Product or Service Quality
70 in category
67 in category

Superjeweler and Palm Beach Jewelry Rating Details

Customer service
2 (83 reviews)
1.7 (62 reviews)
Reviewer's quote

Never mind the horrible customer service of been chatting for 4 days straight with these people and still no answers. I know there's alot going on but it's not just for them its happening to everyone. To take someone's money for product's that they ordered and to not have the respect to talk to...

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I spoke to the customer service rep and he was very helpful. He found our order and said it would be arriving today and it did. I am very pleased with their service and their products..

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Website
2.8 (80 reviews)
2.7 (52 reviews)
Reviewer's quote

They make you think your are getting something of high value at a great price with all the discounts and the fake descriptions & advertising on their Website. Don't believe it! They are sold me fake gems made of glass at rip-off prices. I am in the process of filing a formal complaint with the...

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...Website does not allow registered customers to view past orders; therefore, it was difficult to explain which rings were returned..

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Discounts and Special Offers
2.7 (76 reviews)
2.9 (48 reviews)
Reviewer's quote

...99/ IT WAS A SPECIAL- IF IT WAS A TYPO MADE THEN I WILL SEND THE REST OF THE MONEY ONCE I GET THE TURQUISE TEARDROP EARRINGS BEFORE MAY 22,2020 PLEASE SEND ME A LETTER ASAP CONCERNING THIS MATTER, LETS GET THIS GIFT IN THE MAILBOX. THANKS..

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I've try to place a order four times and couldn't and was told someone was going to get back to me NEVER DID FIVE DAYS LATER STILL NO RESPONSE SAD SAD SAD

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Product or Service Quality
2.1 (68 reviews)
2.2 (59 reviews)
Reviewer's quote

The jewelry is awful !!! Very poor quality. And, it is seemingly impossible to contact as they do not return your calls. This is a big RIP OFF!!! And , I am VERY angry !!!..

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just called palm beach jewelry to check the status of my refund never met such a rude customer service rep he was not helpful at all! They have there merchandise and I want my refund!..

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Superjeweler and Palm Beach Jewelry Pros and Cons

Pros
  • Warranty
  • Shipping
  • People
  • Beautiful jewelry
  • Price for the itmes i ordered
  • I will never use them again
Cons
  • Customer service
  • Way this company handles its business
  • Quality
  • How they are ignorant to respond to a customer inquiry
  • Customer service
  • It takes me a long time to responding to me

Superjeweler and Palm Beach Jewelry Most Positive Reviews

Top rated reviews
5

I've had nothing but great experiences with this company. You get what you pay for. All items clearly state the clarity...

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5

Just checking to see how to pay my balance.

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5

I rns 1carat blue topaz and diamond chip's mans ring in 10k gold. My ring is stunning. The cut on the center stone has a...

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5

Would like to see about opening an account with use

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Superjeweler and Palm Beach Jewelry Most Critical Reviews

Lowest rated reviews
1

I ordered a diamond ring from this company at a great price, never arrived, sent an e-mail, bizarre response saying the...

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1

Waiting on mybwedfing ring fir months

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1

I placed an order with SuperJeweler.com and only received a portion of it. After chatting with Brittany 3 times I then...

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1

I purchased a ring and hat was seriously overpriced and did not resemble the item on the web site. It’s cheap and tacky...

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Superjeweler and Palm Beach Jewelry Latest Reviews

Recent published reviews
1.8

I got an email saying there was a problem with my layaway payment. I called and was told someone would return my call....

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2.6

I've try to place a order four times and couldn't and was told someone was going to get back to me NEVER DID FIVE DAYS...

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2.5

I ordered two sets of earrings. They were mailed out in a very quick and timely fashion. The earrings were enlarged on...

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5

I spoke to the customer service rep and he was very helpful. He found our order and said it would be arriving today and...

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Superjeweler and Palm Beach Jewelry Products and Services

Most reviewed product and services
  • Superjeweler Ring (34 reviews)
  • Superjeweler Shipping Service (28 reviews)
  • Superjeweler Necklace (9 reviews)
  • Palm Beach Jewelry Shipping Service (13 reviews)
  • Palm Beach Jewelry Ring (7 reviews)