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Palace Resorts

Hotels and Resorts
  • 0 ISSUES RESOLVED
  • 132 TOTAL REVIEWS
  • $590K CLAIMED LOSSES
  • $11.4K AVERAGE LOSS
2.8
Customer service
Website
Location
Exchange, Refund and Cancellation Policy
Staff
  • Staff at the resorts 5
  • Wait staff and most hotel staff were always friendly 3
  • Moon palace 2
  • Evrythin until last trip 2
  • Wait staff in restaurants and hotel 1

Customers don't like

  • Misleading sales presentations5
  • No attempt to solve my frustrations4
  • Refusal to honor contract3
  • Inability to contact corporate office3
  • Pressure from sales staff to upgrade2
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Westgate Resorts

Hotels and Resorts
  • 2 ISSUES RESOLVED
  • 550 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $8.1K AVERAGE LOSS
1.9
Customer service
Website
Location
Exchange, Refund and Cancellation Policy
Staff
  • Location 13
  • Amenities 7
  • Northing 6
  • Places showed to us 5
  • Nice facility 5

Customers don't like

  • Poor customer service6
  • Fees4
  • Your pushy sales men that dont take no for answer3
  • Service3
  • Dirty room3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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