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Palace Resorts

Hotels and Resorts
  • 0 ISSUES RESOLVED
  • 118 TOTAL REVIEWS
  • $570K CLAIMED LOSSES
  • $12K AVERAGE LOSS
2.6
Location
Website
Customer service
Exchange, Refund and Cancellation Policy
Staff
  • Staff at the resorts 5
  • Evrythin until last trip 2
  • Moon palace 2
  • Wait staff and most hotel staff were always friendly 1
  • Wait staff in restaurants and hotel 1

Customers don't like

  • No attempt to solve my frustrations4
  • Misleading sales presentations4
  • Inability to contact corporate office2
  • Refusal to honor contract2
  • See above1
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Silverleaf Resorts

Hotels and Resorts
  • 2 ISSUES RESOLVED
  • 790 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $8.4K AVERAGE LOSS
1.9
Location
Website
Customer service
Exchange, Refund and Cancellation Policy
Staff
  • Locations 9
  • Location 6
  • Beautiful place 4
  • Facilities 3
  • Way our family was originally treated 2

Customers don't like

  • Not delivered what was said8
  • Misleading sales tactics4
  • No cancellation option4
  • That now we have to get attorney against silverleaf4
  • Would not take no for an answer3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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