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Palace Resorts

Hotels and Resorts
  • 0 ISSUES RESOLVED
  • 115 TOTAL REVIEWS
  • $570K CLAIMED LOSSES
  • $12K AVERAGE LOSS
2.7
Location
Website
Customer service
Exchange, Refund and Cancellation Policy
Staff
  • Staff at the resorts 5
  • Evrythin until last trip 2
  • Moon palace 2
  • Wait staff and most hotel staff were always friendly 1
  • Wait staff in restaurants and hotel 1

Customers don't like

  • Misleading sales presentations8
  • Inability to contact corporate office6
  • Refusal to honor contract6
  • No attempt to solve my frustrations4
  • See above3
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Silverleaf Resorts

Hotels and Resorts
  • 2 ISSUES RESOLVED
  • 770 TOTAL REVIEWS
  • $1.7M CLAIMED LOSSES
  • $8.3K AVERAGE LOSS
1.9
Location
Website
Customer service
Exchange, Refund and Cancellation Policy
Staff
  • Locations 9
  • Beautiful place 4
  • Facilities 3
  • Location 3
  • Way our family was originally treated 2

Customers don't like

  • Not delivered what was said17
  • Terrible service9
  • Misleading sales tactics7
  • That now we have to get attorney against silverleaf6
  • Unauthorized charges6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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