PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zumiez and PacSun as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zumiez
PacSun

Zumiez and PacSun Overview

Total reviews
164
27
Company responses
0
0
Issues resolved
3
1

Zumiez was first mentioned on PissedConsumer on May 3, 2008 and since then this brand received 164 reviews. It is 137 reviews more than PacSun received since Dec 16, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with PacSun customer support team than with Zumiez customer service.

Zumiez and PacSun Consumer Ratings

Rank
337 out of 4212 in E-commerce category
372 out of 2297 in Footwear and Clothing category
Customer service
254 in category
282 in category
Exchange, Refund and Cancellation Policy
200 in category
276 in category
Diversity of Products or Services
369 in category
210 in category

Zumiez and PacSun Rating Details

Customer service
1.6 (61 reviews)
1.5 (10 reviews)
Reviewer's quote

...NO HELP, NO HEART, NO CUSTOMER SERVICE AT ALL. JUST ANOTHER CORPORATION ON NASDAQ!! DONT BUY IF YOURE OUTSIDE US, ITS A SCAM!!..

Neko M

...Their customer service is very difficult to get a hold of which is a shame because I like their clothes a lot. I'm very annoyed..

Mary B
Exchange, Refund and Cancellation Policy
1.8 (54 reviews)
1.5 (8 reviews)
Reviewer's quote

I went in to exchange for a different size and the woman tried charging me full price for the exchanged item, and tried making a big deal about me exchanging. She said since I’m exchanging one item and not two, that I should be charged for full price. I have always liked the store, apart from them...

Kristia

...they wouldn't let me exchange for some reason lol..

PissedConsumer1760690
Diversity of Products or Services
2.1 (52 reviews)
3 (7 reviews)
Reviewer's quote

Zumiez shipping services is horrible...

PissedConsumer530602

...I was super excited to receive the pants and I hope in the future they can get better at accurately notifying customers about their products..

PissedConsumer1753271

Zumiez and PacSun Pros and Cons

Pros
  • Quality products
  • That i could order a complete deck as i wanted
  • Son liked a pair of pants from there
  • I enjoy the clothing
Cons
  • Service
  • Customer service
  • Service and lack of honoring the sales
  • Horrible customer service
  • Terrible customer service
  • Slow shipping

Zumiez and PacSun Most Positive Reviews

Top rated reviews
5

I was never acknowledged as a customer by employee Haley at Great Lakes Crossing mall! Her Slsprsn # is HN0529! I...

3.4

I ordered this pair of sweatpants for Christmas a month prior, and PacSun kept sending me alerts saying my order would...

Zumiez and PacSun Most Critical Reviews

Lowest rated reviews
1

Zumiez shipping services is horrible... I tracked my package that was ordered on 9/2 when I received the first notice...

1

Not satisfied . Pacsun did not honor jeans promotion

Zumiez and PacSun Latest Reviews

Recent published reviews
5

Very happy with your customer service department.

Read all 164 reviews

Sent back my package a month ago because the items I received was too big on me but never got my money back for those...

Read all 27 reviews

Zumiez and PacSun Products and Services

Most reviewed product and services
  • Zumiez Customer Care (24 reviews)
  • Zumiez Shipping Service (18 reviews)
  • Zumiez Manager (13 reviews)
  • Pacsun Shipping Service (7 reviews)
  • Pacsun Customer Care (4 reviews)