PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PacSun and Zumiez as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PacSun
Zumiez

PacSun and Zumiez Overview

Total reviews
75
168
Company responses
0
0
Issues resolved
2
3

PacSun and Zumiez Consumer Ratings

Rank
283 out of 1973 in Footwear and Clothing category
396 out of 1973 in Footwear and Clothing category
Customer service
260 in category
282 in category
Price Affordability
293 in category
588 in category
Discounts and Special Offers
160 in category
363 in category
Delivery Service
409 in category
346 in category

PacSun and Zumiez Rating Details

Customer service
1.6 (24 reviews)
1.5 (62 reviews)
Reviewer's quote

...This is very bad customer service. I want my money back. I did not pay EXTRA for faster shipping to wait weeks and not even have my package start to be delivered..

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Dont buy here they make u pay double,be aware of zumiez scam,and i email the customer service to reimburse my money but no reply..

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Price Affordability
2.8 (21 reviews)
1.9 (48 reviews)
Reviewer's quote

...97 with some other hoodie and after I finished purchasing my things, I noticed that I was charged FULL price of the jacket, $33. 96? If you could please refund my money that would be great. Thanks..

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...Customer service will not reimburse the shipping price and does not give a *** Will not order from here again..

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Discounts and Special Offers
3 (21 reviews)
2 (54 reviews)
Reviewer's quote

Is been now 1 month since my purchase.I'm still waiting on 1 of my 6 items that I order.The only thing I have is that is been sitting in Chicago for a most 3 weeks..!

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The website doesn't *** discounts, it won't let you enter more than 1 gift card. I call customer service, they place my order but then say they don't accept gift cards over the phone. I would have to go to the store within 48 hrs to pay for the item then return to pick it up at the store one it's...

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Delivery Service
1.5 (21 reviews)
1.7 (42 reviews)
Reviewer's quote

...I have already called customer service today as well and it was no help. Im trying to spend more than $100 at your store and you wont let me..

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Very happy with your customer service department..

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PacSun and Zumiez Pros and Cons

Pros
  • I enjoy the clothing
  • Good quality products
  • Good clothes and sales
  • Quality products
  • That i could order a complete deck as i wanted
  • Son liked a pair of pants from there
Cons
  • Terrible customer service
  • Slow shipping
  • Lied to us about shipping item to our house
  • Service
  • Customer service
  • Service and lack of honoring the sales

PacSun and Zumiez Most Positive Reviews

Top rated reviews
4.5

Ordered off your app never got it even though it said “arrived” I would like to see what happened to it and see what I...

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5

I was never acknowledged as a customer by employee Haley at Great Lakes Crossing mall! Her Slsprsn # is HN0529! I...

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4.4

WtfI had placed an order back on February 24th and I just now am wearing the dresses that I ordered and realized that...

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5

I'm very happy with whoever is at the shipping plant. I got my new shoes in about a week. The think that makes me...

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PacSun and Zumiez Most Critical Reviews

Lowest rated reviews
1

Not satisfied . Pacsun did not honor jeans promotion

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1

Zumiez shipping services is horrible... I tracked my package that was ordered on 9/2 when I received the first notice...

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1

DO NOT EVER ORDER FROM PACSUN WORST CUSTOMER SERVICE FROM PEOPLE IN PHILLAPINS WHO BARELY SPEAK ENGLISH. THEY LOST MY...

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1

I bought some things at a zumiez store in gurnee il there is a lady there she was being rude because I wanted to return...

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PacSun and Zumiez Latest Reviews

Recent published reviews
No votes

hello!! I have a question in regards to a refund! i ordered an item a veryyy long time ago, it’s been more than the 35...

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No votes

Walked into the Zumies at the Florida Mall at the beginning of when the quarantine was being lifted with a bag of stuff...

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No votes

i ordered items that didnt come or send me a conformation email but charged the credit card.

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1

Where is my call back I have an issue with my order Im spending $700 on stuff and you guys wont answer if I dont get a...

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PacSun and Zumiez Products and Services

Most reviewed product and services
  • Pacsun Shipping Service (15 reviews)
  • Pacsun Customer Care (6 reviews)
  • Zumiez Customer Care (26 reviews)
  • Zumiez Shipping Service (18 reviews)
  • Zumiez Manager (13 reviews)