PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pacific Sales and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pacific Sales
Sears

Pacific Sales and Sears Overview

Total reviews 77 6471
Company responses 0 871
Issues resolved 0 41

Pacific Sales and Sears Consumer Ratings

Rank
231 out of 1813 in Appliances and Electronics category
83 out of 333 in Supermarkets and Malls category
Customer service
217 in category
89 in category
Product or Service Quality
215 in category
86 in category
Exchange, Refund and Cancellation Policy
146 in category
78 in category
Website
184 in category
77 in category

Pacific Sales and Sears Rating Details

Customer service
1.4 (42 reviews)
1.2 (1931 reviews)
Reviewer's quote

No customer service. I like to speak with manager. Thank you..

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...Someone in Customer Service changed without contacting us, and they re-scheduled for September 9, 2020. The technician arrived but could not get the Clothes Washer to work. He then contacted his Manager, and the Manager said that he would get back to me in 48 working hours...

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Product or Service Quality
1.7 (31 reviews)
1.5 (1550 reviews)
Reviewer's quote

My wife and I are very unhappy with the delivery service crew - very unprofessional. We placed an order back in April 2019 for a newly built house. Delivery today was bad...

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...This is the worst service and product..

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Exchange, Refund and Cancellation Policy
1.7 (30 reviews)
1.3 (1498 reviews)
Reviewer's quote

...experience with the store manager after all the terrible service I received after i purchase 6 kitchen appliances, Cliff ( store manager) took the corporate policy of non-action. In May, I purchased a kitchen set for my new kitchen. The high-end fridge was a built-in 42in and 85in...

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...and request a refund for me. This morning I spoke with Rita in the Protection Agreement Dept. and she said Ill receive a complete refund, but I must go through the Cancellation Dept...

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Website
2.4 (30 reviews)
1.8 (1485 reviews)
Reviewer's quote

...Shame on you Best Buy and Pacific Sales for the claims you make in your website. ..

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...She assessed a website that was available to her and found that the authorization for the replacement unit was pending. Two days later, I called her and she confirmed the authorization had gone through. However nobody at the Benefits Department ever called me to let me know...

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Pacific Sales and Sears Pros and Cons

Pros
  • Sales price
  • I love my washer
  • Dave the manager
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Customer service
  • Warranty
  • Delivery
  • Poor customer service
  • Delivery experience
  • Service

Pacific Sales and Sears Most Positive Reviews

Top rated reviews
5

My Wife and I was in the market for a new dishwasher for our vacation home, so we stopped by Best Buys, San Bernardino,...

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5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

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5

Error code c31 for samsung oven. I called Pacific Sales to report this problem under the extended warranty. The...

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5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

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Pacific Sales and Sears Most Critical Reviews

Lowest rated reviews
1

Awful corrupt customer service. They ripped me off. Do not buy from them especially the extended warranty. Buy from...

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1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

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1

I was supposed to have my dishwasher installed a couple of weeks ago, but couldn't have it done because they couldn't...

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1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

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Pacific Sales and Sears Latest Reviews

Recent published reviews
2

No customer service. I like to speak with manager. Thank you

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No votes

We ordered a new Kenmore refrigerator and had it delivered and installed by a technician Friday, September 25. Today is...

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5

Peter was wonderful and scheduled a repair appt for me

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No votes

Refund on my monies for repairs on my fridge that were not done

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Pacific Sales and Sears Products and Services

Most reviewed product and services
  • Pacific Sales Customer Care (14 reviews)
  • Pacific Sales Refrigerator Warranty (5 reviews)
  • Pacific Sales Washing Machine Warranty (3 reviews)
  • Sears Repair (518 reviews)
  • Sears Delivery Service (480 reviews)
  • Sears Customer Care (473 reviews)