PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Peter Pan Bus Lines and Pace Suburban Bus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Peter Pan Bus Lines
Pace Suburban Bus

Peter Pan Bus Lines and Pace Suburban Bus Overview

Total reviews
61
58
Company responses
0
0
Issues resolved
0
0

Peter Pan Bus Lines and Pace Suburban Bus Consumer Ratings

Rank
87 out of 435 in Transport category
51 out of 435 in Transport category
Customer service
49 in category
58 in category
Product or Service Quality
52 in category
73 in category
Level of Comfort
35 in category
83 in category
Website
54 in category
83 in category

Peter Pan Bus Lines and Pace Suburban Bus Rating Details

Customer service
1.5 (26 reviews)
1.4 (19 reviews)
Reviewer's quote

...About five of us were waiting and we called customer service. We were told to get a refund by a supervisor in providence. I wound up having to split an Uber to the tune of $50 to woods hole to get the boat, then another $16 for a cab when I got to the Vinyard because my ride was not there any longer...

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Even if you complain about the rude and ignorant Pace Bus Drivers even calling me racist names, Pace does not resolve the issue taking their customers for granted forgetting that they are in business to provide a service to the customer. For instance, they change bus stop locations with the Pace...

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Product or Service Quality
1.7 (23 reviews)
1.5 (13 reviews)
Reviewer's quote

...Next day I called customer service to get a refund and was told, they couldn’t do it. I had to,wait for a supervisor to call me...

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...CTA has much better and faster service. I would rather ride metra than pace..

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Level of Comfort
2.2 (22 reviews)
1.7 (11 reviews)
Reviewer's quote

He doesn't know how to talk, he's unprofessionalism was on level 100. This is not my problem that PPan's scaner doesn't work well and i have to run all over to print my ticket before bus leaves in 5 minutes. Driver doesn't even announce where he is going to make stops what time we are going to...

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THERE SHOULD BE NO REASON THESE BUSES SHOULD BE RUNNING 20 MINUTES LATE EVERY SINGLE TIME. NO MATTER IF YOU TRACK IT OR NOT IT WILL NOT COME OR IS 45 MINUTES LATE. SERIOUSLY, DO YOU GUYS CARE ABOUT YOUR CUSTOMERS STANDING IN THE COLD. IT SHOULD NOT BE THAT HARD TO DRIVE A BUS BACK AND FORTH ON...

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Website
2.1 (22 reviews)
1.9 (15 reviews)
Reviewer's quote

...Faulty website, and will cost you twice as much to eventually get to where you need to be..

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Waited just short of an hour for a bus on your 311 Route heading Southbound on Thursday 5/30. I got to the bus stop at 5 minutes to 4pm and caught the bus at 4:52pm. The next scheduled bus was supposed to arrive at 4:27pm and conveniently disappeared off your app when I was checking the schedule....

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Peter Pan Bus Lines and Pace Suburban Bus Pros and Cons

Pros
  • Nil
  • Service to falmouth
  • Eventually getting to my destination
  • It was a 303 pace
Cons
  • No contact for the refund department
  • Lack of customer consideration
  • Horrible service
  • Always late

Peter Pan Bus Lines and Pace Suburban Bus Most Positive Reviews

Top rated reviews
5

Bus was clean driver very professional nice and smooth ride.

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5

Last night 4.11.19 a trainee she just left cta and is tra i i g with lace shes a black lady work for cta ten years now...

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5

On April 9,2018 I had lost my wallet, no cash, nothing, I had an urgent appointment that I dared not miss, without...

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5

I got on a 383 Pace bus from Midway that only went as far south to 135th. I needed to go to 139th. Exasperated, I got...

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Peter Pan Bus Lines and Pace Suburban Bus Most Critical Reviews

Lowest rated reviews
1

Bought round trip tickets from Boston to New York and both were processed wrong. Departure trip time was a half hour of...

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1

353 never comes on time. I track the bus every day never come when it's suppose to.

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1

First time I ever used this service their was a flight change and I needed to reschedule my trip after my wife's...

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1

Bus 6060 route 307; no AC and with todays rain, 06/14/17, bus wad leaking every seat and everywhere. Attention...

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Peter Pan Bus Lines and Pace Suburban Bus Latest Reviews

Recent published reviews
No votes

I want to go to never land for 2 weeks

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1

ON MONDAY APRIL 20TH I GOT ON THE BUS AND RIGHT AWAY I WAS GETTTING YEALED AT BY THE DRIVER#8175 AS SOON AS I GOT ON...

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No votes

Coronavirus has caused my plans to be canceled. Im requesting a refund please.

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1

THERE SHOULD BE NO REASON THESE BUSES SHOULD BE RUNNING 20 MINUTES LATE EVERY SINGLE TIME. NO MATTER IF YOU TRACK IT OR...

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Peter Pan Bus Lines and Pace Suburban Bus Products and Services

Most reviewed product and services
  • Peter Pan Bus Lines Bus Service (24 reviews)
  • Peter Pan Bus Lines Vehicle Driver (13 reviews)
  • Peter Pan Bus Lines Customer Care (7 reviews)
  • Pace Suburban Bus Bus Service (20 reviews)
  • Pace Suburban Bus Vehicle Driver (9 reviews)
  • Pace Suburban Bus Air Conditioner Facility (1 review)