PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wayfair and Overstock as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wayfair
Overstock

Wayfair and Overstock Overview

Total reviews
1155
122
Company responses
0
0
Issues resolved
6
1

Wayfair was first mentioned on PissedConsumer on Mar 16, 2012 and since then this brand received 1155 reviews. It is 1033 reviews more than Overstock received since Jan 12, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Wayfair customer support team and Overstock customer service.

Wayfair and Overstock Consumer Ratings

Rank
127 out of 1896 in Furniture and Decor category
420 out of 4212 in E-commerce category
Customer service
105 in category
298 in category
Delivery Service
146 in category
272 in category
Website
142 in category
396 in category

Wayfair and Overstock Rating Details

Customer service
2.1 (471 reviews)
1.4 (42 reviews)
Reviewer's quote

Customer Service assistance was given..

Tashon

They delivered my order to the wrong address and after I contact the customer service, they told me I will need to pay an extra if I want my order to be delivered to my address!!!! This is ridicules!!!! During this conversation they put me on a hold for more than 2 hours and never got back to me..

Novak
Delivery Service
2.5 (400 reviews)
1.8 (38 reviews)
Reviewer's quote

...Sunday May 10 I received a call from the delivery service that there were 30 minutes out. I hurried home only to find out that my items were not on the truck. I realized thief error not Wayfair...

Michele R

I placed an order online on September 10, 2019; I paid shipping and the estimated delivery date was 1-3 days. Today is September 23, 2019 and I just TODAY received my order. I contacted customer service on two occasions via text and the first agent promised the package would arrive no later than...

PissedConsumer1662001
Website
2.8 (395 reviews)
2.1 (37 reviews)
Reviewer's quote

... customers? When I went to write a review to explain this matter so other customers wouldnt be treated how I was treated, the order number disappeared off the website. That tells me that was an error on Wayfairs part. This order should have been honored! I will no longer purchase items from Wayfair, Birchlane or any company associated with Wayfai...

MARIA L

...I recently purchased an item on the Overstock website that listed as a “marketplace Seller”. I was able to use my Club O reward dollars on the purchase as well as earning Club O points in the purchase. It was shipped for free per the terms of my Club O Membership...

Beth S

Wayfair and Overstock Pros and Cons

Pros
  • Customer service
  • Completely careless customer service agent
  • Product
  • Unbelievable in 2 weeks 2 different orders and both are wrong
  • Sorry no pros
  • Selection
Cons
  • Customer service
  • Delivery
  • False and misleading advertising
  • Customer service
  • Website
  • Customer service does not try to help the customer

Wayfair and Overstock Most Positive Reviews

Top rated reviews
5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

5

I did not receive $40.00 reward when I ordered. The statement does not show. Please apply the reward to statement.
Alan W...

Wayfair and Overstock Most Critical Reviews

Lowest rated reviews
1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

1

Purchased a "Manufacturer-refurbished" ProBook from them, plus the additional warranty. Hard drive clicked and keyboard...

Wayfair and Overstock Latest Reviews

Recent published reviews

Return arrangedHappy chairs too small

Read all 1155 reviews
1.5

They delivered my order to the wrong address and after I contact the customer service, they told me I will need to pay...

Read all 122 reviews

Wayfair and Overstock Products and Services

Most reviewed product and services
  • Wayfair Customer Care (177 reviews)
  • Wayfair Shipping Service (125 reviews)
  • Wayfair Credit Card (48 reviews)
  • Overstock Customer Care (10 reviews)
  • Overstock Shipping Service (8 reviews)
  • Overstock Website (3 reviews)