PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wayfair and Overstock as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wayfair
Overstock

Wayfair and Overstock Overview

Total reviews 1991 215
Company responses 0 0
Issues resolved 16 3

Wayfair and Overstock Consumer Ratings

Rank
153 out of 1540 in Furniture and Decor category
364 out of 1540 in Furniture and Decor category
Customer service
No votes
243 in category
Delivery Service
No votes
265 in category
Website
No votes
329 in category
Product or Service Quality
No votes
185 in category

Wayfair and Overstock Rating Details

Customer service
No votes
1.3 (83 reviews)
Reviewer's quote

When I contacted customer service they told me I would have to contact the manufacturer but couldnt even tell me who that was! The manager I spoke to gave me the name of some warehouse- who knows if Ill get any help there- and do I really want the same poor quality item? No! Ive learned my lesson-...

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com I am a very unsatisfied customer I feel disrespected because I called your customer service to cancel the order when the loveseat was still in the warehouse. Now in order to return the couches I have to pay $136 for the loveseat $156 to return the sofa I believe overstock. com is a big rip off...

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Delivery Service
No votes
1.9 (73 reviews)
Reviewer's quote

...Sunday May 10 I received a call from the delivery service that there were 30 minutes out. I hurried home only to find out that my items were not on the truck. I realized thief error not Wayfair...

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...Used to be a solid company with great product quality and customer service. My last two purchases (office chair and folding table) were a disaster. Both were clearly repackaged, minor scratches, mismatched packaging and loose parts...

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Website
No votes
2 (66 reviews)
Reviewer's quote

Website says that my stuff been delivered I waited nothing came its 11 o'clock after 11 I don't think anything is coming today where is my stuff I need emergency clarify that situation I paid for the stuff it says it is delivered its not here fix it I immediately!!! Its frustrated!!! Upset and...

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I ordered from the website and it clearly said BIG BOSS DAC5 Fiber 100 foot, but it was delivered it was a 50 foot..

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Product or Service Quality
No votes
1.8 (65 reviews)
Reviewer's quote

They just drop your product anywhere. In the pouring rain. Everything is soaked and the person who assembled this just threw the broken leg in the box and didn't give me any of the other 3 it's warped...

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...When attempting get a refund because the manufacturer has discontinued this item Overstock refuses to back their product. Still waiting for resolution. I need my money back...

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Wayfair and Overstock Pros and Cons

Pros
  • Customer service
  • Completely careless customer service agent
  • Dissatisfied
  • Sorry no pros
  • Selection
  • Nice products
Cons
  • Customer service
  • Delivery
  • Delivery service
  • Customer service
  • Customer service t
  • Unable to resolve any issue

Wayfair and Overstock Most Positive Reviews

Top rated reviews
5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

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5

I did not receive $40.00 reward when I ordered. The statement does not show. Please apply the reward to statement.
Alan W...

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5

they have resolved every issue I had with them! when my order didnt show up they promptly sent me a replacement order...

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4.9

I was a little bit desperate to receive the fountain and after I receive it Im well impressed. More than I expected....

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Wayfair and Overstock Most Critical Reviews

Lowest rated reviews
1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

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1

Purchased a "Manufacturer-refurbished" ProBook from them, plus the additional warranty. Hard drive clicked and keyboard...

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1

Coupon code was entered for an item being purchase.
Their billing system accepted code and order - no issues whatsoever....

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1

Ordered product and delivery date at end of transaction said 12-26-14. I received an email with a different date of...

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Wayfair and Overstock Latest Reviews

Recent published reviews
No votes

I'm a senior who requires several items, from kitchen to bath and bedroom accessories and who DOESN'T do Facebook,...

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No votes

Dan said that he pit in for me to get a full refund within 2 to 4 days...we will see

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4.8

No delivery. Item damaged in transit and reordered. But no-one emailed us or phoned us.

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1

I have yet to hear anything from them since my call to them. This is soooo REDICULOUS!!!

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Wayfair and Overstock Products and Services

Most reviewed product and services
  • Wayfair Customer Care (207 reviews)
  • Wayfair Shipping Service (163 reviews)
  • Wayfair Credit Card (47 reviews)
  • Overstock Customer Care (19 reviews)
  • Overstock Shipping Service (14 reviews)
  • Overstock Website (4 reviews)