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Wayfair
Overstock

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Wayfair

Wayfair

2.3
  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1033 TOTAL REVIEWS
Rank
140 out of 2100
in Furniture and Decor category
Rating Details
Customer service
Website
Delivery Service
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    3431
  • SUCCESSFUL
    51%
  • AVG CALL DURATION
    04:53
  • ISSUES RESOLVED
    52%
Top Products and Services
3.2
162 reviews
2.4
118 reviews
2.2
47 reviews
Overstock

Overstock

1.8
  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 117 TOTAL REVIEWS
Rank
402 out of 4541
in E-commerce category
Rating Details
Customer service
Website
Delivery Service
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    54
  • SUCCESSFUL
    72%
  • AVG CALL DURATION
    04:08
  • ISSUES RESOLVED
    23%
Top Products and Services
2.3
8 reviews
1.4
8 reviews
2.2
3 reviews

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Anonymous
#1751644
Customer service
wayfair sucks
Product or Service Quality
never got the product
I have something else to compare
wayfair customer service screwed up and didn't ship product and didn't notify me about the delay. when I called they didn't offer any hint of is there anything I can do to keep you as a customer, nope just sorry and goodbye

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