PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wayfair and Overstock as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wayfair
Overstock

Wayfair and Overstock Overview

Total reviews
1898
203
Company responses
0
0
Issues resolved
13
3

Wayfair and Overstock Consumer Ratings

Rank
150 out of 1510 in Furniture and Decor category
297 out of 1510 in Furniture and Decor category
Customer service
109 in category
258 in category
Delivery Service
170 in category
281 in category
Website
154 in category
280 in category
Product or Service Quality
118 in category
207 in category

Wayfair and Overstock Rating Details

Customer service
2.1 (734 reviews)
1.3 (75 reviews)
Reviewer's quote

...Customer service is a joke, all they do is give you the run around...

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...com was able to get a telephone number to customer service at Overstock that wasnt listed on their website. They actually answered. The customer service number listed on their website wasnt being answered...

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Delivery Service
2.5 (645 reviews)
1.8 (68 reviews)
Reviewer's quote

...Sunday May 10 I received a call from the delivery service that there were 30 minutes out. I hurried home only to find out that my items were not on the truck. I realized thief error not Wayfair...

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Ordered an expensive TV stand from overstock Comfirmed delivery with freight company Asked for updated Texts. Received none Delivery scheduled for between 10-2 . Been on hold with my tracking Number for literally hours...

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Website
2.7 (613 reviews)
2 (64 reviews)
Reviewer's quote

...AND MORE THAN TWO HOURS ON SUNDAY, DUE TO COVID I GUESS THEY HAD NOT UPDATED THEIR WEBSITE AND SO I CALLED THIS MORNING ONLY TO GET EXCUSES. THIS IS NOT THE WAY TO DO BUSINESS AND AFTER WRITING THIS COMPLIANT I WILL BE NOTIFYING BBB..

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I ordered from the website and it clearly said BIG BOSS DAC5 Fiber 100 foot, but it was delivered it was a 50 foot..

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Product or Service Quality
2.3 (602 reviews)
1.8 (58 reviews)
Reviewer's quote

Im so mad at your *** service. First and last time I will ever order from you! There is NO ONE THAT CAN HELP YOU BY PHONE ? Really ?????..

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...Another good voice with promise that new tracking number would appear last night or early this morning and I would get product today or tomorrow. So far, no tracking number. DIDN'T HAPPEN...

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Wayfair and Overstock Pros and Cons

Pros
  • Completely careless customer service agent
  • Customer service
  • Dissatisfied
  • Sorry no pros
  • Selection
  • Nice products
Cons
  • Customer service
  • Delivery
  • Delivery service
  • Customer service
  • Not delivering what they advertised
  • Customer service t

Wayfair and Overstock Most Positive Reviews

Top rated reviews
5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

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5

I did not receive $40.00 reward when I ordered. The statement does not show. Please apply the reward to statement.
Alan W...

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5

they have resolved every issue I had with them! when my order didnt show up they promptly sent me a replacement order...

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4.9

I was a little bit desperate to receive the fountain and after I receive it Im well impressed. More than I expected....

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Wayfair and Overstock Most Critical Reviews

Lowest rated reviews
1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

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1

Purchased a "Manufacturer-refurbished" ProBook from them, plus the additional warranty. Hard drive clicked and keyboard...

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1

Coupon code was entered for an item being purchase.
Their billing system accepted code and order - no issues whatsoever....

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1

Ordered product and delivery date at end of transaction said 12-26-14. I received an email with a different date of...

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Wayfair and Overstock Latest Reviews

Recent published reviews
1

I have been attempting to get a delivery date on 2 packages that are part of a 3 package order. I have been given...

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No votes

I been sent this message and I didn't get no response and gotta wait to return this item that was open and plastic open...

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No votes

I took delivery of lift chair last Thursday when you sit in it it leans to the right really bad

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No votes

August Grove king size is what she wanted and we got a quilted look

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Wayfair and Overstock Products and Services

Most reviewed product and services
  • Wayfair Customer Care (209 reviews)
  • Wayfair Shipping Service (157 reviews)
  • Wayfair Credit Card (48 reviews)
  • Overstock Customer Care (17 reviews)
  • Overstock Shipping Service (14 reviews)
  • Overstock Website (4 reviews)