PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Overstock and Wayfair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Overstock
1.9
Wayfair
2.4
Overstock
Wayfair

Overstock and Wayfair Overview

Total reviews 237 2224
Company responses 0 0
Issues resolved 3 20

Overstock and Wayfair Consumer Ratings

Rank
278 out of 1478 in Furniture and Decor category
158 out of 1478 in Furniture and Decor category
Customer service
216 in category
102 in category
Delivery Service
274 in category
174 in category
Exchange, Refund and Cancellation Policy
174 in category
94 in category
Website
280 in category
161 in category

Overstock and Wayfair Rating Details

Customer service
1.5 (97 reviews)
2.2 (891 reviews)
Reviewer's quote

...had to work with customer service in that and go through everything to return again. I finally got the rug I ordered and it has two ripples in it and I hope they go away over time. The quality is subpar ..

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...The customer service rep handled everything and I'm very happy with the result..

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Delivery Service
2 (83 reviews)
2.5 (791 reviews)
Reviewer's quote

Said he couldnt correct Street number on my delivery address. Was incorrect should be Sanra Hill 1215 Northway Dr. Apt...

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...Sunday May 10 I received a call from the delivery service that there were 30 minutes out. I hurried home only to find out that my items were not on the truck. I realized thief error not Wayfair...

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Exchange, Refund and Cancellation Policy
1.6 (77 reviews)
2.2 (693 reviews)
Reviewer's quote

...I have received the Cancellation on January 4th, 2021 And, I didn't receive my money back..

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...The specialist exceeded my expectations and assisted me by processing a refund to resolve my concerns..

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Website
2.1 (76 reviews)
2.7 (744 reviews)
Reviewer's quote

...During the visit to the Overstock website i was bombarded with annoying pop up ads that interfered with attempts to complete the transaction. I finally completed the purchases. I noticed afterwards that these same annoying pop up ads followed me to any website I visited...

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...Your website talks about delays due to covid on your shipping - yet you can't forgive a late bill that is shipped the same way some of your merchandise is. Can you share this with your COO and CEO so they can see how your customers are treated. I will write them directly as well...

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Overstock and Wayfair Pros and Cons

Pros
  • Sorry no pros
  • Cons return
  • Selection
  • Customer service
  • Completely careless customer service agent
  • Dissatisfied
Cons
  • Customer service
  • Customer service t
  • Unable to resolve any issue
  • Customer service
  • Delivery
  • Delivery service

Overstock and Wayfair Most Positive Reviews

Top rated reviews
5

I did not receive $40.00 reward when I ordered. The statement does not show. Please apply the reward to statement.
Alan W...

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5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

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5

Not able to assemble as manufacturer uniformly miss drilled the drawers. Not able to assemble

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5

they have resolved every issue I had with them! when my order didnt show up they promptly sent me a replacement order...

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Overstock and Wayfair Most Critical Reviews

Lowest rated reviews
1

Purchased a "Manufacturer-refurbished" ProBook from them, plus the additional warranty. Hard drive clicked and keyboard...

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1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

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1

Ordered product and delivery date at end of transaction said 12-26-14. I received an email with a different date of...

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1

Coupon code was entered for an item being purchase.
Their billing system accepted code and order - no issues whatsoever....

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Overstock and Wayfair Latest Reviews

Recent published reviews
2.4

I have bought many nice things from Overstock, but recently I traced a bedbug infestation to a chandelier I brought...

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No votes

Because of fear, youve canceled Mike Lindell/My Pillow. This is still a free speech society, but not for long if compani...

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4.5

This was a Christmas gift that I purchased for my granddaughter. Paid $108.00. It broke the first day she wore it. I...

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1

Wayfair apparently wants to get into the political arena by removing certain products provided by people they do not...

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Overstock and Wayfair Products and Services

Most reviewed product and services
  • Overstock Shipping Service (18 reviews)
  • Wayfair Shipping Service (168 reviews)
  • Wayfair Credit Card (48 reviews)
  • Wayfair Commercial (32 reviews)