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Overstock
Wayfair

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Overstock

Overstock

1.8
  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 115 TOTAL REVIEWS
Rank
400 out of 4533
in E-commerce category
Rating Details
Customer service
Delivery Service
Website
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    49
  • SUCCESSFUL
    80%
  • AVG CALL DURATION
    04:08
  • ISSUES RESOLVED
    27%
Top Products and Services
1.4
8 reviews
2.3
7 reviews
2.2
3 reviews
Wayfair

Wayfair

2.2
  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1023 TOTAL REVIEWS
Rank
159 out of 2093
in Furniture and Decor category
Rating Details
Customer service
Delivery Service
Website
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    3341
  • SUCCESSFUL
    53%
  • AVG CALL DURATION
    04:53
  • ISSUES RESOLVED
    52%
Top Products and Services
3.1
158 reviews
2.4
118 reviews
2.2
47 reviews

How would you compare Overstock vs Wayfair?

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Anonymous
#1751644
Customer service
wayfair sucks
Product or Service Quality
never got the product
I have something else to compare
wayfair customer service screwed up and didn't ship product and didn't notify me about the delay. when I called they didn't offer any hint of is there anything I can do to keep you as a customer, nope just sorry and goodbye

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