PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Overstock and Wayfair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Overstock
Wayfair

Overstock and Wayfair Overview

Total reviews
203
1901
Company responses
0
0
Issues resolved
3
13

Overstock and Wayfair Consumer Ratings

Rank
299 out of 1511 in Furniture and Decor category
151 out of 1511 in Furniture and Decor category
Customer service
264 in category
110 in category
Delivery Service
284 in category
172 in category
Website
286 in category
158 in category
Exchange, Refund and Cancellation Policy
196 in category
93 in category

Overstock and Wayfair Rating Details

Customer service
1.3 (75 reviews)
2.1 (735 reviews)
Reviewer's quote

...com was able to get a telephone number to customer service at Overstock that wasnt listed on their website. They actually answered. The customer service number listed on their website wasnt being answered...

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...Customer service is a joke, all they do is give you the run around...

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Delivery Service
1.8 (68 reviews)
2.5 (647 reviews)
Reviewer's quote

Ordered an expensive TV stand from overstock Comfirmed delivery with freight company Asked for updated Texts. Received none Delivery scheduled for between 10-2 . Been on hold with my tracking Number for literally hours...

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...Sunday May 10 I received a call from the delivery service that there were 30 minutes out. I hurried home only to find out that my items were not on the truck. I realized thief error not Wayfair...

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Website
2 (64 reviews)
2.7 (614 reviews)
Reviewer's quote

I ordered from the website and it clearly said BIG BOSS DAC5 Fiber 100 foot, but it was delivered it was a 50 foot..

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...AND MORE THAN TWO HOURS ON SUNDAY, DUE TO COVID I GUESS THEY HAD NOT UPDATED THEIR WEBSITE AND SO I CALLED THIS MORNING ONLY TO GET EXCUSES. THIS IS NOT THE WAY TO DO BUSINESS AND AFTER WRITING THIS COMPLIANT I WILL BE NOTIFYING BBB..

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Exchange, Refund and Cancellation Policy
1.5 (61 reviews)
2.2 (576 reviews)
Reviewer's quote

...I wanted to return them, but they were going to charge $70 for the labels and not refund me for the one I opened. I'll never buy anything from them again..

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...to me every month I would get a different email saying that the date got pushed further and further out so finally I canceled online and said I wanted to refund they canceled the order but I never got my refund for the two lamps I want this issue resolved Immediately or I will be forced to follow lawsuit against Wayfair for making me pay for damaged...

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Overstock and Wayfair Pros and Cons

Pros
  • Sorry no pros
  • Selection
  • Nice products
  • Completely careless customer service agent
  • Customer service
  • Dissatisfied
Cons
  • Customer service
  • Not delivering what they advertised
  • Customer service t
  • Customer service
  • Delivery
  • Delivery service

Overstock and Wayfair Most Positive Reviews

Top rated reviews
5

I did not receive $40.00 reward when I ordered. The statement does not show. Please apply the reward to statement.
Alan W...

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5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

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4.9

I was a little bit desperate to receive the fountain and after I receive it Im well impressed. More than I expected....

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5

they have resolved every issue I had with them! when my order didnt show up they promptly sent me a replacement order...

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Overstock and Wayfair Most Critical Reviews

Lowest rated reviews
1

Purchased a "Manufacturer-refurbished" ProBook from them, plus the additional warranty. Hard drive clicked and keyboard...

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1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

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1

Ordered product and delivery date at end of transaction said 12-26-14. I received an email with a different date of...

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1

Coupon code was entered for an item being purchase.
Their billing system accepted code and order - no issues whatsoever....

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Overstock and Wayfair Latest Reviews

Recent published reviews
No votes

I been sent this message and I didn't get no response and gotta wait to return this item that was open and plastic open...

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No votes

there's *** in the couch the phone sync all down it's a fairly new couch it's just a two months old.

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No votes

August Grove king size is what she wanted and we got a quilted look

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2.9

I ordered a vanity on 6/18 and its been lost 3 times in transit. Wayfair/Birchlane has reordered 3 times. I move in on...

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Overstock and Wayfair Products and Services

Most reviewed product and services
  • Overstock Customer Care (17 reviews)
  • Overstock Shipping Service (14 reviews)
  • Overstock Website (4 reviews)
  • Wayfair Customer Care (209 reviews)
  • Wayfair Shipping Service (157 reviews)
  • Wayfair Credit Card (48 reviews)