PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Overstock and Wayfair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Overstock
Wayfair

Overstock and Wayfair Overview

Total reviews
120
1102
Company responses
0
0
Issues resolved
1
5

Wayfair was first mentioned on PissedConsumer on Mar 16, 2012 and since then this brand received 1102 reviews. It is 982 reviews more than Overstock received since Jan 12, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Overstock customer support team than with Wayfair customer service.

Overstock and Wayfair Consumer Ratings

Rank
408 out of 4568 in E-commerce category
124 out of 2124 in Furniture and Decor category
Customer service
287 in category
105 in category
Website
389 in category
141 in category
Delivery Service
262 in category
157 in category

Overstock and Wayfair Rating Details

Customer service
1.4 (41 reviews)
2 (453 reviews)
Reviewer's quote

I contacted customer service on two occasions via text and the first agent promised the package would arrive no later than September 18th; when it did not arrive on the 18th, I texted again. This agent advised that I needed to give TEN FULL BUSINESS DAYS to receive my package. I explained that the...

PissedConsumer1662001

...I love all the customer service people there they are awesome and polite..

Elany
Website
2.1 (37 reviews)
2.8 (381 reviews)
Reviewer's quote

...I recently purchased an item on the Overstock website that listed as a “marketplace Seller”. I was able to use my Club O reward dollars on the purchase as well as earning Club O points in the purchase. It was shipped for free per the terms of my Club O Membership...

Beth S

...I will not buy in this website again they just make you waste your time..

Carlos M
Delivery Service
1.8 (37 reviews)
2.5 (382 reviews)
Reviewer's quote

Called Customer Service to make sure i would receive the color i wanted - associate says to ignore photos and go with the named color. I ordered, and when it arrived, of course i got the wrong color. Contacted Customer Service via email, and got a reply from Brenda, who apologized for the error and...

Ksenya Z

...Amy, my customer service representative, took my call. I found her to be professional, courteous, efficient, knowledgeable and extremely helpful. She acknowledged the discrepancy and made good on it...

Jarel

Overstock and Wayfair Pros and Cons

Pros
  • Unbelievable in 2 weeks 2 different orders and both are wrong
  • Sorry no pros
  • Selection
  • Customer service
  • Completely careless customer service agent
  • Product
Cons
  • Customer service
  • Website
  • Customer service does not try to help the customer
  • Customer service
  • Delivery
  • False and misleading advertising

Overstock and Wayfair Most Positive Reviews

Top rated reviews
5

I did not receive $40.00 reward when I ordered. The statement does not show. Please apply the reward to statement.
Alan W...

5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

Overstock and Wayfair Most Critical Reviews

Lowest rated reviews
1

Purchased a "Manufacturer-refurbished" ProBook from them, plus the additional warranty. Hard drive clicked and keyboard...

1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

Overstock and Wayfair Latest Reviews

Recent published reviews

I have so many issue going on with this Co. #1. From VidaXL an Overstock affiliate
I ordered 8 boxes of self adhesive flo...

Read all 120 reviews
5

HappyLoveThe person that help me was able to resolve all my concerns and issues

Read all 1102 reviews

Overstock and Wayfair Products and Services

Most reviewed product and services
  • Overstock Customer Care (9 reviews)
  • Overstock Shipping Service (8 reviews)
  • Overstock Website (3 reviews)
  • Wayfair Customer Care (170 reviews)
  • Wayfair Shipping Service (118 reviews)
  • Wayfair Credit Card (46 reviews)