PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Texas Roadhouse and Outback Steakhouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Texas Roadhouse
Outback Steakhouse

Texas Roadhouse and Outback Steakhouse Overview

Total reviews 651 1871
Company responses 0 0
Issues resolved 9 6

Texas Roadhouse and Outback Steakhouse Consumer Ratings

Rank
107 out of 2673 in Cafes, Restaurants and Bars category
123 out of 2673 in Cafes, Restaurants and Bars category
Customer service
83 in category
111 in category
Quality of Food
78 in category
137 in category
Product or Service Quality
76 in category
129 in category
Price Affordability
64 in category
139 in category

Texas Roadhouse and Outback Steakhouse Rating Details

Customer service
2.1 (310 reviews)
2 (876 reviews)
Reviewer's quote

...best customer service in a while. food was served in a timely manner the waitress whose name is Samantha was great, made this experience even better. We visited the Murray restaurant..

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Unable to get help from customer service..

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Quality of Food
2.6 (258 reviews)
2.1 (780 reviews)
Reviewer's quote

...This is not the first time we have had an issue with this establishment and the quality of food that was being served..

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...No salad brought before meal this outback in Salinas Ca has gotten worse and worse with customer service and quality of food..

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Product or Service Quality
2.1 (247 reviews)
1.8 (725 reviews)
Reviewer's quote

On 10/27/20 I received the worst service from the manager Ally at the Greece location. Upon arriving there was some confusion on information giving to me on 10/26. I tried to explain to the host what I was told, and she was unsure...

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Well we had numerous visits at our local outback had spoke with the manager several times concerning many issues service food quality so we have decided to no longer go to the restaurant it has been about a year since we have eaten in the restaurant so we thought we would do curbside pick up and...

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Price Affordability
3.1 (247 reviews)
2.7 (762 reviews)
Reviewer's quote

...I am requesting a gift card that equals or exceeds the price of my two dinners totaling $40. 00. Unacceptable service and rude staff...

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...Even McDonald's gives better customer service than this for 1/3 of the price..

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Texas Roadhouse and Outback Steakhouse Pros and Cons

Pros
  • Food
  • Waitress was nice
  • Typically good food
  • Food
  • Location
  • Good food
Cons
  • Customer service
  • Manager or
  • Bad attitude
  • Customer service
  • Poor service
  • Managment

Texas Roadhouse and Outback Steakhouse Most Positive Reviews

Top rated reviews
5

Great food and service. Super nice manager. Never had a bad experience there.

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5

We had my mother-in-law in Mississippi took them out to eat at a different restaurant every night last week, on Sunday...

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5

I am offended that the Roadhouse restaurants have bowed down to political correctness and scrubbed the roof of the...

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5

Dear Sir, My mother hadn't eaten a steak in 20 years due to diet restrictions. Since they were lifted and she wanted a...

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Texas Roadhouse and Outback Steakhouse Most Critical Reviews

Lowest rated reviews
1

Me and friend came in to have girl night Jacob was our sever we didn't get rolls had to ask for those my friend steak...

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1

Went to pick up our online order. Time to pick up 7:20 (my wife ordered) Server came out handed me a check I paid with c...

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1

I was at texas roadhouse for my birthday dinner and accidently left my birthday card on the table as i was putting my...

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1

Slow service at bar. Picture of drinks poured only two drinks, all ice. Once we got table ,again slow service, ask if...

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Texas Roadhouse and Outback Steakhouse Latest Reviews

Recent published reviews
No votes

My name is Mark Groves-Seymour I need you to send me or fax me a copy of my check stubs from 2019 when I start it until...

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1.4

My Steak Was Way Undercooked &; My Husband's Chicken Tenders Where Cooked To Hard

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No votes

Came to eat at Abilene tx road house
The establishment was not busy
We try to spread the wealth by giving business to the...

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1

Complete disregard for their customers and added insult by providing discount coupons they will never honor.
Outback SUCK...

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Texas Roadhouse and Outback Steakhouse Products and Services

Most reviewed product and services
  • Texas Roadhouse Manager (84 reviews)
  • Texas Roadhouse Steak (56 reviews)
  • Texas Roadhouse Waiter (34 reviews)
  • Outback Steakhouse Steak (224 reviews)
  • Outback Steakhouse Manager (183 reviews)
  • Outback Steakhouse Waiter (118 reviews)