PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Texas Roadhouse and Outback Steakhouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Texas Roadhouse
Outback Steakhouse

Texas Roadhouse and Outback Steakhouse Overview

Total reviews 622 1848
Company responses 0 0
Issues resolved 9 6

Texas Roadhouse and Outback Steakhouse Consumer Ratings

Rank
108 out of 2636 in Cafes, Restaurants and Bars category
124 out of 2636 in Cafes, Restaurants and Bars category
Customer service
76 in category
104 in category
Quality of Food
79 in category
134 in category
Price Affordability
63 in category
131 in category
Location
87 in category
90 in category

Texas Roadhouse and Outback Steakhouse Rating Details

Customer service
2.1 (303 reviews)
2 (863 reviews)
Reviewer's quote

But I don't want to see you guys here no more and you can't come and I will call the police" I replied to her "You have awefull customer service skills. I don't know who hired you but big mistake. " As she said she was calling the police my daughter had a panicked attack and stormed out running to...

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...Even McDonald's gives better customer service than this for 1/3 of the price..

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Quality of Food
2.6 (250 reviews)
2.1 (770 reviews)
Reviewer's quote

...This is not the first time we have had an issue with this establishment and the quality of food that was being served..

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...No salad brought before meal this outback in Salinas Ca has gotten worse and worse with customer service and quality of food..

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Price Affordability
3.1 (240 reviews)
2.7 (753 reviews)
Reviewer's quote

...I am requesting a gift card that equals or exceeds the price of my two dinners totaling $40. 00. Unacceptable service and rude staff...

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...I have always considered you all the experts in preparing excellent cuts of meat and certain specialties for the working class-Fabulous meals for a decent price. Tonight threw me for a loop. Oh noO..

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Location
3.3 (234 reviews)
3.2 (759 reviews)
Reviewer's quote

...from the Via de Ventura location. ..

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I was just at the mobile Alabama location 2weeks ago from this date 6/23/2020 and now Im being told I cant take my family of 7 to this location when I was told it was moved up from 6 people to 8 people. I will never go back to this location again yall have lost my business for good and I will make...

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Texas Roadhouse and Outback Steakhouse Pros and Cons

Pros
  • Food
  • Waitress was nice
  • Good food
  • Food
  • Location
  • Good food
Cons
  • Customer service
  • Manager or
  • Tough steak
  • Customer service
  • Poor service
  • Managment

Texas Roadhouse and Outback Steakhouse Most Positive Reviews

Top rated reviews
5

Great food and service. Super nice manager. Never had a bad experience there.

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5

We had my mother-in-law in Mississippi took them out to eat at a different restaurant every night last week, on Sunday...

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5

I am offended that the Roadhouse restaurants have bowed down to political correctness and scrubbed the roof of the...

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5

Dear Sir, My mother hadn't eaten a steak in 20 years due to diet restrictions. Since they were lifted and she wanted a...

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Texas Roadhouse and Outback Steakhouse Most Critical Reviews

Lowest rated reviews
1

Me and friend came in to have girl night Jacob was our sever we didn't get rolls had to ask for those my friend steak...

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1

Went to pick up our online order. Time to pick up 7:20 (my wife ordered) Server came out handed me a check I paid with c...

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1

I was at texas roadhouse for my birthday dinner and accidently left my birthday card on the table as i was putting my...

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1

Slow service at bar. Picture of drinks poured only two drinks, all ice. Once we got table ,again slow service, ask if...

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Texas Roadhouse and Outback Steakhouse Latest Reviews

Recent published reviews
1

I have a friend who works at Texas Roadhouse, and since theres covid going around they are SUPPOSED to have rules...

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No votes

Good evening,
To whom it may concern, I just had the worst service ever at your Meridian Ms location. Me and my husband l...

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4

This time my husband and I ordered from the "the Go" menu. We ordered sirloin steaks, an 8 ounce and an 11 ounce steak....

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5

Waitress did not put are dine rewards in for 9/13/20
We gave our phone number
248-343-8291

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Texas Roadhouse and Outback Steakhouse Products and Services

Most reviewed product and services
  • Texas Roadhouse Manager (84 reviews)
  • Texas Roadhouse Customer Care (65 reviews)
  • Texas Roadhouse Steak (53 reviews)
  • Outback Steakhouse Steak (223 reviews)
  • Outback Steakhouse Manager (183 reviews)
  • Outback Steakhouse Customer Care (156 reviews)