PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Outback Steakhouse and Texas Roadhouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Outback Steakhouse
Texas Roadhouse

Outback Steakhouse and Texas Roadhouse Overview

Total reviews 1846 622
Company responses 0 0
Issues resolved 6 9

Outback Steakhouse and Texas Roadhouse Consumer Ratings

Rank
124 out of 2636 in Cafes, Restaurants and Bars category
108 out of 2636 in Cafes, Restaurants and Bars category
Customer service
105 in category
76 in category
Quality of Food
136 in category
80 in category
Location
92 in category
88 in category
Price Affordability
132 in category
62 in category

Outback Steakhouse and Texas Roadhouse Rating Details

Customer service
2 (863 reviews)
2.1 (303 reviews)
Reviewer's quote

...Even McDonald's gives better customer service than this for 1/3 of the price..

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But I don't want to see you guys here no more and you can't come and I will call the police" I replied to her "You have awefull customer service skills. I don't know who hired you but big mistake. " As she said she was calling the police my daughter had a panicked attack and stormed out running to...

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Quality of Food
2.1 (769 reviews)
2.6 (250 reviews)
Reviewer's quote

...No salad brought before meal this outback in Salinas Ca has gotten worse and worse with customer service and quality of food..

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...This is not the first time we have had an issue with this establishment and the quality of food that was being served..

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Location
3.2 (759 reviews)
3.3 (234 reviews)
Reviewer's quote

I was just at the mobile Alabama location 2weeks ago from this date 6/23/2020 and now Im being told I cant take my family of 7 to this location when I was told it was moved up from 6 people to 8 people. I will never go back to this location again yall have lost my business for good and I will make...

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...from the Via de Ventura location. ..

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Price Affordability
2.7 (752 reviews)
3.1 (240 reviews)
Reviewer's quote

...I have always considered you all the experts in preparing excellent cuts of meat and certain specialties for the working class-Fabulous meals for a decent price. Tonight threw me for a loop. Oh noO..

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...I am requesting a gift card that equals or exceeds the price of my two dinners totaling $40. 00. Unacceptable service and rude staff...

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Outback Steakhouse and Texas Roadhouse Pros and Cons

Pros
  • Food
  • Location
  • Good food
  • Food
  • Waitress was nice
  • Good food
Cons
  • Customer service
  • Poor service
  • Managment
  • Customer service
  • Manager or
  • Tough steak

Outback Steakhouse and Texas Roadhouse Most Positive Reviews

Top rated reviews
5

We had my mother-in-law in Mississippi took them out to eat at a different restaurant every night last week, on Sunday...

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5

Great food and service. Super nice manager. Never had a bad experience there.

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5

Dear Sir, My mother hadn't eaten a steak in 20 years due to diet restrictions. Since they were lifted and she wanted a...

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5

I am offended that the Roadhouse restaurants have bowed down to political correctness and scrubbed the roof of the...

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Outback Steakhouse and Texas Roadhouse Most Critical Reviews

Lowest rated reviews
1

Went to pick up our online order. Time to pick up 7:20 (my wife ordered) Server came out handed me a check I paid with c...

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1

Me and friend came in to have girl night Jacob was our sever we didn't get rolls had to ask for those my friend steak...

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1

Slow service at bar. Picture of drinks poured only two drinks, all ice. Once we got table ,again slow service, ask if...

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1

I was at texas roadhouse for my birthday dinner and accidently left my birthday card on the table as i was putting my...

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Outback Steakhouse and Texas Roadhouse Latest Reviews

Recent published reviews
1

Dont When to outback to celebrate my birthday. My salad had a long brown hair in it and I was given a new salad. Okay....

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1

I have a friend who works at Texas Roadhouse, and since theres covid going around they are SUPPOSED to have rules...

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1

Two sides were omitted and third was incorect.Employee insured all items in carry out bags were included.Added plastic...

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4

This time my husband and I ordered from the "the Go" menu. We ordered sirloin steaks, an 8 ounce and an 11 ounce steak....

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Outback Steakhouse and Texas Roadhouse Products and Services

Most reviewed product and services
  • Outback Steakhouse Steak (223 reviews)
  • Outback Steakhouse Manager (183 reviews)
  • Outback Steakhouse Customer Care (156 reviews)
  • Texas Roadhouse Manager (84 reviews)
  • Texas Roadhouse Customer Care (65 reviews)
  • Texas Roadhouse Steak (53 reviews)