PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Outback Steakhouse and Texas Roadhouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Outback Steakhouse
Texas Roadhouse

Outback Steakhouse and Texas Roadhouse Overview

Total reviews
1657
480
Company responses
0
0
Issues resolved
3
6

Outback Steakhouse was first mentioned on PissedConsumer on Sep 29, 2009 and since then this brand received 1657 reviews. It is 1177 reviews more than Texas Roadhouse received since Jun 24, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Texas Roadhouse customer support team than with Outback Steakhouse customer service.

Outback Steakhouse and Texas Roadhouse Consumer Ratings

Rank
110 out of 5046 in Cafes, Restaurants and Bars category
88 out of 5046 in Cafes, Restaurants and Bars category
Customer service
93 in category
58 in category
Staff
79 in category
70 in category
Location
98 in category
86 in category

According to consumer ratings and reviews, Texas Roadhouse ranks 22 points higher in the Cafes, Restaurants and Bars category than Outback Steakhouse. People gave Outback Steakhouse 2 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 270 points higher than the worst rated brand in this category. At the same time, Texas Roadhouse was rated 2.2 stars for Customer service criterion in this category and it is 305 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Texas Roadhouse has a higher rating than Outback Steakhouse. Regarding Location criterion, consumers gave Outback Steakhouse 3.2 stars and it is 73% greater than other in category. Texas Roadhouse however was rated 3.3 stars and it is 76% greater than other in category.

Outback Steakhouse and Texas Roadhouse Rating Details

Customer service
2 (779 reviews)
2.2 (233 reviews)
Reviewer's quote

...His commitment to customer service is to be commended. Mr. Hobby is the reason we dine at Outback because we are confident that we will enjoy our meal due to the management of his staff and personal service..

Trevone

I am a customer that picks up dinner at the O'Fallon location at least once a week. Over this last year, I have seen the quality of product decline and I have made adjustments to my order to accommodate and try to fix the issues myself. For example: I normally order my steaks medium, but receive a...

Princessa
Staff
2.2 (719 reviews)
2.3 (214 reviews)
Reviewer's quote

...Mike in my opinion is very unprofessional and what are you teaching your staff. He did not get concerned until I asked he was his boss and then he implied that people come back and get food and had not eaten there. He never asked anything about my receipt or receipt number...

Tammy J

I went into a Texas Roadhouse in Orlando Florida and how the worst experience ever, I was blown away with how unprofessional the staff was at this location! As soon as I step to the hostess desk everybody there was on the phone after the noticed I was waiting, I proceeded to pick out my steak the...

maurice h
Location
3.2 (687 reviews)
3.3 (191 reviews)
Reviewer's quote

I ate at the Tuscaloosa, AL location twice before and got food poisoning every single time. The worst EVER!!!!..

Brandi A

In our last visit to the Macon location my daughter was refused an alcoholic beverage. Not because she was underage. No...

Koni

Outback Steakhouse and Texas Roadhouse Pros and Cons

Pros
  • Location
  • Food
  • Waitress was great
  • Food
  • Waitress was nice
  • Salad
Cons
  • Customer service
  • Managment
  • Quality of steak-food
  • Tough steak
  • Manager or
  • Customer service

Outback Steakhouse and Texas Roadhouse Most Positive Reviews

Top rated reviews
5

We had my mother-in-law in Mississippi took them out to eat at a different restaurant every night last week, on Sunday...

5

Great food and service. Super nice manager. Never had a bad experience there.

Outback Steakhouse and Texas Roadhouse Most Critical Reviews

Lowest rated reviews
1

Went to pick up our online order. Time to pick up 7:20 (my wife ordered) Server came out handed me a check I paid with c...

1

Me and friend came in to have girl night Jacob was our sever we didn't get rolls had to ask for those my friend steak...

Outback Steakhouse and Texas Roadhouse Latest Reviews

Recent published reviews
1

Very very slow service. Food wasnt even cooked properly after waiting 40 minutes to get it. Not once did the server...

Read all 1657 reviews
2.7

This is my response back to the store manager.
Jason,
I am not sure if my experience was shared or if you just have basic...

Read all 480 reviews

Outback Steakhouse and Texas Roadhouse Products and Services

Most reviewed product and services
  • Outback Steakhouse Steak (216 reviews)
  • Outback Steakhouse Manager (165 reviews)
  • Outback Steakhouse Customer Care (141 reviews)
  • Texas Roadhouse Manager (78 reviews)
  • Texas Roadhouse Customer Care (60 reviews)
  • Texas Roadhouse Steak (38 reviews)