PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Smokey Bones and Outback Steakhouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Smokey Bones
Outback Steakhouse

Smokey Bones and Outback Steakhouse Overview

Total reviews
181
1649
Company responses
0
0
Issues resolved
0
3

Outback Steakhouse was first mentioned on PissedConsumer on Sep 29, 2009 and since then this brand received 1649 reviews. It is 1468 reviews more than Smokey Bones received since Jan 15, 2010.

Smokey Bones and Outback Steakhouse Consumer Ratings

Rank
152 out of 5046 in Cafes, Restaurants and Bars category
111 out of 5046 in Cafes, Restaurants and Bars category
Customer service
135 in category
93 in category
Staff
129 in category
79 in category
Quality of Food
113 in category
125 in category

According to consumer ratings and reviews, Outback Steakhouse ranks 41 points higher in the Cafes, Restaurants and Bars category than Smokey Bones. People gave Smokey Bones 1.6 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 228 points higher than the worst rated brand in this category. At the same time, Outback Steakhouse was rated 2 stars for Customer service criterion in this category and it is 270 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Outback Steakhouse has a higher rating than Smokey Bones. Regarding Quality of Food criterion, consumers gave Smokey Bones 2.3 stars and it is 69% greater than other in category. Outback Steakhouse however was rated 2.1 stars and it is 66% greater than other in category.

Smokey Bones and Outback Steakhouse Rating Details

Customer service
1.6 (84 reviews)
2 (777 reviews)
Reviewer's quote

I went to Smokey Bones for dinner on 10/26/19 and received bad service. I had to wait 15 minutes for waitress to even come to our table and then she asked if I wanted my dessert out first and I stated yes. It took 30 minutes to get my dessert (meal never arrived) and when the cheesecake finally...

Yolanda C

To whom it my concern, I am a loyal customer and have been visiting your establishment for many many years. However I have been a pescatarian for over twenty years. i enjoy coming to outback because I can enjoy the salmon...

Mildred G
Staff
1.9 (79 reviews)
2.2 (716 reviews)
Reviewer's quote

...Once inside there were 2 men waiting on the pick up area that assumed had been helped, there was no staff member in sight. A manager walked by looking very confused and asked if I had been helped. I said no and then the gentlemen near me said that they hadn't been either...

Shaelyn C

...Mike in my opinion is very unprofessional and what are you teaching your staff. He did not get concerned until I asked he was his boss and then he implied that people come back and get food and had not eaten there. He never asked anything about my receipt or receipt number...

Tammy J
Quality of Food
2.3 (76 reviews)
2.1 (684 reviews)
Reviewer's quote

I bought a $27 dinner. the st. Louis ribs. I got home. and it was burnt I called them. I was told to bring it back and they will give me my money. I had my daughter bring it back. thinking that the manager would offer a coupons for a free meal on them the next time. but all she got was a thank you...

PissedConsumer1692136

I arrived at Outback Steakhouse at about 6:00, the food didn't come out until 8 something and when it came out the steak that I ordered was well done instead of medium well!! I had to send it back and wait for another one so I asked him if it can please be packaged to go! As I got home and open my...

Tiara B

Smokey Bones and Outback Steakhouse Pros and Cons

Pros
  • Good food
  • We were told something and we were lied to
  • Walking out
  • Location
  • Food
  • Waitress was great
Cons
  • Customer service
  • Server
  • Quality of food received & manager attitude
  • Customer service
  • Managment
  • Quality of steak-food

Smokey Bones and Outback Steakhouse Most Positive Reviews

Top rated reviews
5

Went there for the first time and I'm not from the Columbus area.I just wanted to say the place was great.Best wings I...

5

We had my mother-in-law in Mississippi took them out to eat at a different restaurant every night last week, on Sunday...

Smokey Bones and Outback Steakhouse Most Critical Reviews

Lowest rated reviews
1

Rita in payroll was very unhelpful when I called to complain about a check that bounced from their establishment. I...

1

Went to pick up our online order. Time to pick up 7:20 (my wife ordered) Server came out handed me a check I paid with c...

Smokey Bones and Outback Steakhouse Latest Reviews

Recent published reviews
1

I was wrongly fired...by management mistake... Clearwater Smokey bones

Read all 181 reviews
1

My husband and I visited about a month ago ..only about 4 tables of people ..we were told it would be a 25 minute wait...

Read all 1649 reviews

Smokey Bones and Outback Steakhouse Products and Services

Most reviewed product and services
  • Smokey Bones Customer Care (23 reviews)
  • Smokey Bones Manager (16 reviews)
  • Smokey Bones Waiter (10 reviews)
  • Outback Steakhouse Steak (215 reviews)
  • Outback Steakhouse Manager (164 reviews)
  • Outback Steakhouse Customer Care (141 reviews)