PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Smokey Bones and Outback Steakhouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Smokey Bones
Outback Steakhouse

Smokey Bones and Outback Steakhouse Overview

Total reviews
257
1852
Company responses
0
0
Issues resolved
1
5

Smokey Bones and Outback Steakhouse Consumer Ratings

Rank
170 out of 2616 in Cafes, Restaurants and Bars category
123 out of 2616 in Cafes, Restaurants and Bars category
Customer service
151 in category
103 in category
Quality of Food
127 in category
131 in category
Diversity of Products or Services
126 in category
119 in category
Product or Service Quality
129 in category
128 in category

Smokey Bones and Outback Steakhouse Rating Details

Customer service
1.6 (112 reviews)
2 (864 reviews)
Reviewer's quote

...At this point I would have been better off getting my money refunded because the customer service was horrible and my food is barely warm because of having to wait a third time for it to be corrected..

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...Even McDonald's gives better customer service than this for 1/3 of the price..

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Quality of Food
2.2 (99 reviews)
2.1 (767 reviews)
Reviewer's quote

...Who can mess up a salad? Very disappointed with the quality of food and service..

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...No salad brought before meal this outback in Salinas Ca has gotten worse and worse with customer service and quality of food..

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Diversity of Products or Services
2.7 (95 reviews)
2.7 (681 reviews)
Reviewer's quote

...I feel that my service at this restaurant was very bad I've eaten there several times and I really like your guises food that I was very upset with the services...

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...You can tell diffetent ingredients recipes and products are being used. And the diffetence is not for the better. Caesar dressing awful...

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Product or Service Quality
1.8 (94 reviews)
1.8 (710 reviews)
Reviewer's quote

SLOW SERVICE, ATTITUDE FROM THE SERVER, I ASKED TWICE FOR MANAGER NEVER CAME OUT , THE ORDER WAS NOT RIGHT, TURKEY WAS SERVED IN THE BAG THEY COOKED IT IN , CAN YOU BELIEVE THEY SERVED THE TURKEY IN THE PRE PREPARED PLASTIC BAG MY CHILD COULD HAVE CHOCKED ON IT..

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Plenty, Not only was my dining experience bad but when I went to the Outback Website I was directed to an online customer service chat line. After asking a couple of questions they redirected me to some company that wanted my credit card and wanted to charge me $1. Is Outback for real? That's how...

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Smokey Bones and Outback Steakhouse Pros and Cons

Pros
  • Good food
  • Smokey bones bar & fire grill
  • Location
  • Food
  • Location
  • Good food
Cons
  • Customer service
  • Poor service
  • Serivce and food quality
  • Customer service
  • Poor service
  • Managment

Smokey Bones and Outback Steakhouse Most Positive Reviews

Top rated reviews
5

Went there for the first time and I'm not from the Columbus area.I just wanted to say the place was great.Best wings I...

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5

We had my mother-in-law in Mississippi took them out to eat at a different restaurant every night last week, on Sunday...

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5

We were on vacation and had the best meal ever and the workers and management were such angels to us. I highly...

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5

Dear Sir, My mother hadn't eaten a steak in 20 years due to diet restrictions. Since they were lifted and she wanted a...

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Smokey Bones and Outback Steakhouse Most Critical Reviews

Lowest rated reviews
1

Rita in payroll was very unhelpful when I called to complain about a check that bounced from their establishment. I...

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1

Went to pick up our online order. Time to pick up 7:20 (my wife ordered) Server came out handed me a check I paid with c...

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1

I got food poisoning from undercooked salmon!! Don't eat there!! ITS GROSS

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1

Slow service at bar. Picture of drinks poured only two drinks, all ice. Once we got table ,again slow service, ask if...

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Smokey Bones and Outback Steakhouse Latest Reviews

Recent published reviews
No votes

I have been to Smokey Bones 3 times and each time they said that they don't have any bones cards and they don't know whe...

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1.3

Discrimination. Refuse to wait on us

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No votes

Flies no service an manager. Alot to message pls call

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2.5

We are a regular and every time we come there are certain waiters that refuse to wait on us. Sometimes we have to wait...

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Smokey Bones and Outback Steakhouse Products and Services

Most reviewed product and services
  • Smokey Bones Customer Care (26 reviews)
  • Smokey Bones Manager (17 reviews)
  • Smokey Bones Waiter (11 reviews)
  • Outback Steakhouse Steak (224 reviews)
  • Outback Steakhouse Manager (183 reviews)
  • Outback Steakhouse Customer Care (159 reviews)