PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Outback Steakhouse and Smokey Bones as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Outback Steakhouse
Smokey Bones

Outback Steakhouse and Smokey Bones Overview

Total reviews
1663
183
Company responses
0
0
Issues resolved
3
0

Outback Steakhouse was first mentioned on PissedConsumer on Sep 29, 2009 and since then this brand received 1663 reviews. It is 1480 reviews more than Smokey Bones received since Jan 15, 2010.

Outback Steakhouse and Smokey Bones Consumer Ratings

Rank
111 out of 5046 in Cafes, Restaurants and Bars category
152 out of 5046 in Cafes, Restaurants and Bars category
Customer service
92 in category
137 in category
Staff
80 in category
130 in category
Location
97 in category
95 in category

According to consumer ratings and reviews, Outback Steakhouse ranks 41 points higher in the Cafes, Restaurants and Bars category than Smokey Bones. People gave Outback Steakhouse 2 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 273 points higher than the worst rated brand in this category. At the same time, Smokey Bones was rated 1.6 stars for Customer service criterion in this category and it is 228 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Outback Steakhouse has a higher rating than Smokey Bones. Regarding Location criterion, consumers gave Outback Steakhouse 3.2 stars and it is 73% greater than other in category. Smokey Bones however was rated 3.3 stars and it is 74% greater than other in category.

Outback Steakhouse and Smokey Bones Rating Details

Customer service
2 (781 reviews)
1.6 (85 reviews)
Reviewer's quote

...His commitment to customer service is to be commended. Mr. Hobby is the reason we dine at Outback because we are confident that we will enjoy our meal due to the management of his staff and personal service..

Trevone

I went to Smokey Bones for dinner on 10/26/19 and received bad service. I had to wait 15 minutes for waitress to even come to our table and then she asked if I wanted my dessert out first and I stated yes. It took 30 minutes to get my dessert (meal never arrived) and when the cheesecake finally...

Yolanda C
Staff
2.2 (722 reviews)
1.9 (80 reviews)
Reviewer's quote

...Mike in my opinion is very unprofessional and what are you teaching your staff. He did not get concerned until I asked he was his boss and then he implied that people come back and get food and had not eaten there. He never asked anything about my receipt or receipt number...

Tammy J

...Once inside there were 2 men waiting on the pick up area that assumed had been helped, there was no staff member in sight. A manager walked by looking very confused and asked if I had been helped. I said no and then the gentlemen near me said that they hadn't been either...

Shaelyn C
Location
3.2 (689 reviews)
3.3 (73 reviews)
Reviewer's quote

I ate at the Tuscaloosa, AL location twice before and got food poisoning every single time. The worst EVER!!!!..

Brandi A

We had dinner at the Montgomery Mall location and had an awful experience. It was at least 80 degrees at the bar. The glass of wine I ordered was sour and warm...

Jessica B

Outback Steakhouse and Smokey Bones Pros and Cons

Pros
  • Location
  • Food
  • Waitress was great
  • Good food
  • We were told something and we were lied to
  • Walking out
Cons
  • Customer service
  • Managment
  • Quality of steak-food
  • Customer service
  • Server
  • Quality of food received & manager attitude

Outback Steakhouse and Smokey Bones Most Positive Reviews

Top rated reviews
5

We had my mother-in-law in Mississippi took them out to eat at a different restaurant every night last week, on Sunday...

5

Went there for the first time and I'm not from the Columbus area.I just wanted to say the place was great.Best wings I...

Outback Steakhouse and Smokey Bones Most Critical Reviews

Lowest rated reviews
1

Went to pick up our online order. Time to pick up 7:20 (my wife ordered) Server came out handed me a check I paid with c...

1

Rita in payroll was very unhelpful when I called to complain about a check that bounced from their establishment. I...

Outback Steakhouse and Smokey Bones Latest Reviews

Recent published reviews

Per your commercial nowhere does it say that card's must be bought at restaurant to receive a $10 gift card we. We...

Read all 1663 reviews

I placed a catering order that was $944.00 the delivery person gave me a rewards card today I’m trying to place another...

Read all 183 reviews

Outback Steakhouse and Smokey Bones Products and Services

Most reviewed product and services
  • Outback Steakhouse Steak (217 reviews)
  • Outback Steakhouse Manager (166 reviews)
  • Outback Steakhouse Customer Care (141 reviews)
  • Smokey Bones Customer Care (23 reviews)
  • Smokey Bones Manager (16 reviews)
  • Smokey Bones Waiter (10 reviews)