PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Outback Steakhouse and Smokey Bones as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Outback Steakhouse
Smokey Bones

Outback Steakhouse and Smokey Bones Overview

Total reviews 1849 261
Company responses 0 0
Issues resolved 6 1

Outback Steakhouse and Smokey Bones Consumer Ratings

Rank
124 out of 2636 in Cafes, Restaurants and Bars category
172 out of 2636 in Cafes, Restaurants and Bars category
Customer service
104 in category
151 in category
Quality of Food
134 in category
131 in category
Location
91 in category
97 in category
Price Affordability
131 in category
132 in category

Outback Steakhouse and Smokey Bones Rating Details

Customer service
2 (864 reviews)
1.6 (117 reviews)
Reviewer's quote

While I understand that times have changed with the pandemic, customer service and food quality should not be hindered. I am usually the one to give a second chance, but low and behold, this is the second time I have been completely let down in a matter of maybe six weeks. Lets start with the first...

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...At this point I would have been better off getting my money refunded because the customer service was horrible and my food is barely warm because of having to wait a third time for it to be corrected..

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Quality of Food
2.1 (771 reviews)
2.2 (104 reviews)
Reviewer's quote

...No salad brought before meal this outback in Salinas Ca has gotten worse and worse with customer service and quality of food..

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...Who can mess up a salad? Very disappointed with the quality of food and service..

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Location
3.2 (760 reviews)
3.2 (93 reviews)
Reviewer's quote

I was just at the mobile Alabama location 2weeks ago from this date 6/23/2020 and now Im being told I cant take my family of 7 to this location when I was told it was moved up from 6 people to 8 people. I will never go back to this location again yall have lost my business for good and I will make...

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00 at that location because I like the food, but if I do not recieve a refund, I will no longer support any Smokey Bones locations, and will also get the word out to my following to boycott this establishment as well. This is one of the most disrespectful things an establishment can do to a...

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Price Affordability
2.7 (754 reviews)
2.7 (96 reviews)
Reviewer's quote

...Even McDonald's gives better customer service than this for 1/3 of the price..

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I explained that I didn't feel like I should have to pay full price for cold food that's been sitting on a counter for 45 minutes. One of the orders had French fries which are horrible when not fresh & hot. She just rudely asked me "do you want the food or not?" I said I don't want to pay full...

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Outback Steakhouse and Smokey Bones Pros and Cons

Pros
  • Food
  • Location
  • Good food
  • Good food
  • Smokey bones bar & fire grill
  • Location
Cons
  • Customer service
  • Poor service
  • Managment
  • Customer service
  • Poor service
  • Messed up order

Outback Steakhouse and Smokey Bones Most Positive Reviews

Top rated reviews
5

We had my mother-in-law in Mississippi took them out to eat at a different restaurant every night last week, on Sunday...

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5

Went there for the first time and I'm not from the Columbus area.I just wanted to say the place was great.Best wings I...

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5

Dear Sir, My mother hadn't eaten a steak in 20 years due to diet restrictions. Since they were lifted and she wanted a...

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5

We were on vacation and had the best meal ever and the workers and management were such angels to us. I highly...

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Outback Steakhouse and Smokey Bones Most Critical Reviews

Lowest rated reviews
1

Went to pick up our online order. Time to pick up 7:20 (my wife ordered) Server came out handed me a check I paid with c...

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1

Rita in payroll was very unhelpful when I called to complain about a check that bounced from their establishment. I...

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1

Slow service at bar. Picture of drinks poured only two drinks, all ice. Once we got table ,again slow service, ask if...

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1

I got food poisoning from undercooked salmon!! Don't eat there!! ITS GROSS

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Outback Steakhouse and Smokey Bones Latest Reviews

Recent published reviews
1

I typically write as many positive reviews as I can, as you never usually hear about the good. However, tonight is not t...

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1

Was called a *** then assaulted by a manager and then thrown out

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No votes

Good evening,
To whom it may concern, I just had the worst service ever at your Meridian Ms location. Me and my husband l...

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1.3

I dont appreciate being called a *** and physically assaulted by one of the managers. I will be taking legal action.

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Outback Steakhouse and Smokey Bones Products and Services

Most reviewed product and services
  • Outback Steakhouse Steak (223 reviews)
  • Outback Steakhouse Manager (183 reviews)
  • Outback Steakhouse Customer Care (156 reviews)
  • Smokey Bones Customer Care (26 reviews)
  • Smokey Bones Manager (17 reviews)
  • Smokey Bones Waiter (11 reviews)