PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Red Lobster and Outback Steakhouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Red Lobster
Outback Steakhouse

Red Lobster and Outback Steakhouse Overview

Total reviews
688
1725
Company responses
0
0
Issues resolved
2
4

Outback Steakhouse was first mentioned on PissedConsumer on Sep 29, 2009 and since then this brand received 1725 reviews. It is 1037 reviews more than Red Lobster received since Feb 24, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Red Lobster customer support team and Outback Steakhouse customer service.

Red Lobster and Outback Steakhouse Consumer Ratings

Rank
128 out of 3120 in Cafes, Restaurants and Bars category
109 out of 3120 in Cafes, Restaurants and Bars category
Customer service
116 in category
98 in category
Staff
86 in category
81 in category
Quality of Food
107 in category
122 in category

According to consumer ratings and reviews, Outback Steakhouse ranks 19 points higher in the Cafes, Restaurants and Bars category than Red Lobster. People gave Red Lobster 1.8 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 253 points higher than the worst rated brand in this category. At the same time, Outback Steakhouse was rated 2 stars for Customer service criterion in this category and it is 271 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Outback Steakhouse has a higher rating than Red Lobster. Regarding Quality of Food criterion, consumers gave Red Lobster 2.3 stars and it is 71% greater than other in category. Outback Steakhouse however was rated 2.1 stars and it is 67% greater than other in category.

Red Lobster and Outback Steakhouse Rating Details

Customer service
1.8 (321 reviews)
2 (808 reviews)
Reviewer's quote

...The customer service is amazing. May need to send your manager on a field. trip..

PissedConsumer1746178

...We called the customer service number and the card is active and was for sure purchased locally and was told this card is accepted at all restaurants...

PissedConsumer1772553
Staff
2.1 (314 reviews)
2.2 (748 reviews)
Reviewer's quote

I had a good fupa and the staff was angry at me..

Ayona

...Had to wait extended period of time to check out because staff took my phone to apply e gift cards. They kept the excess on the e-card because they said there was no way to return the excess. You cant make this stuff up..

Vicky M
Quality of Food
2.3 (293 reviews)
2.1 (714 reviews)
Reviewer's quote

...The quality of food was not fit for animal consumtion. I give them a negative 3 stars..

James D

...No salad brought before meal this outback in Salinas Ca has gotten worse and worse with customer service and quality of food..

Frederick Q

Red Lobster and Outback Steakhouse Pros and Cons

Pros
  • When they had managers and servers that cared
  • Salad and rolls
  • Server
  • Food
  • Location
  • Parking
Cons
  • Service
  • I was embarrassed by the pathetic food
  • Food this time
  • Customer service
  • Managment
  • Quality of steak-food

Red Lobster and Outback Steakhouse Most Positive Reviews

Top rated reviews
5

First of all Red Lobster is one of me and my husband's favorite places to dine in. The food is great and we eat there...

5

We had my mother-in-law in Mississippi took them out to eat at a different restaurant every night last week, on Sunday...

Red Lobster and Outback Steakhouse Most Critical Reviews

Lowest rated reviews
1

Red Lobster walzem location satx. Worst place to work for. Mgmt only care about themselves n their every 3 month bonus...

1

Went to pick up our online order. Time to pick up 7:20 (my wife ordered) Server came out handed me a check I paid with c...

Red Lobster and Outback Steakhouse Latest Reviews

Recent published reviews

I need to get a hold of someone to give my address to for my w2 I keep going thru phone loops and not being able to...

Read all 688 reviews
1.8

Outback use to be my favorite steakhouse. It went through a bad period when service and food wasnt great. Last year I...

Read all 1725 reviews

Red Lobster and Outback Steakhouse Products and Services

Most reviewed product and services
  • Red Lobster Customer Care (109 reviews)
  • Red Lobster Waiter (85 reviews)
  • Red Lobster Manager (77 reviews)
  • Outback Steakhouse Steak (221 reviews)
  • Outback Steakhouse Manager (173 reviews)
  • Outback Steakhouse Customer Care (152 reviews)