PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Outback Steakhouse and Red Lobster as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Outback Steakhouse
Red Lobster

Outback Steakhouse and Red Lobster Overview

Total reviews
1853
796
Company responses
0
0
Issues resolved
6
3

Outback Steakhouse and Red Lobster Consumer Ratings

Rank
123 out of 2617 in Cafes, Restaurants and Bars category
169 out of 2617 in Cafes, Restaurants and Bars category
Customer service
101 in category
121 in category
Quality of Food
129 in category
120 in category
Location
92 in category
115 in category
Price Affordability
128 in category
156 in category

Outback Steakhouse and Red Lobster Rating Details

Customer service
2 (864 reviews)
1.8 (364 reviews)
Reviewer's quote

...Even McDonald's gives better customer service than this for 1/3 of the price..

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When I come to patronize your establishment, I expect especially during this time to have clear instructions and the best customer service. I can't explain how upset my family was because we were totally inconvenienced and disappointed with the service and care! I would like to have the Ultimate...

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Quality of Food
2.1 (767 reviews)
2.2 (330 reviews)
Reviewer's quote

...No salad brought before meal this outback in Salinas Ca has gotten worse and worse with customer service and quality of food..

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...The quality of food was not fit for animal consumtion. I give them a negative 3 stars..

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Location
3.2 (762 reviews)
3 (323 reviews)
Reviewer's quote

I was just at the mobile Alabama location 2weeks ago from this date 6/23/2020 and now Im being told I cant take my family of 7 to this location when I was told it was moved up from 6 people to 8 people. I will never go back to this location again yall have lost my business for good and I will make...

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went to Red Lobster location 2381 Maplewood commons Dr had a anniversary dinner and they had no AC it was hot not clean and had to wait over 45mins for the meal ask to speak to the manager he was rude and sarcastic..

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Price Affordability
2.7 (750 reviews)
2.5 (316 reviews)
Reviewer's quote

...I have always considered you all the experts in preparing excellent cuts of meat and certain specialties for the working class-Fabulous meals for a decent price. Tonight threw me for a loop. Oh noO..

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...My only complaint is, for the price of the food, the portions are very small. I ordered the pasta linguine and was surprised at how little was on my plate..

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Outback Steakhouse and Red Lobster Pros and Cons

Pros
  • Food
  • Location
  • Good food
  • When they had managers and servers that cared
  • Usually good food
  • Server
Cons
  • Customer service
  • Poor service
  • Managment
  • Service
  • I was embarrassed by the pathetic food
  • Customer service

Outback Steakhouse and Red Lobster Most Positive Reviews

Top rated reviews
5

We had my mother-in-law in Mississippi took them out to eat at a different restaurant every night last week, on Sunday...

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5

First of all Red Lobster is one of me and my husband's favorite places to dine in. The food is great and we eat there...

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5

Dear Sir, My mother hadn't eaten a steak in 20 years due to diet restrictions. Since they were lifted and she wanted a...

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5

Good service but we like to go and enjoy are dinner not to be bothered during are dinner at santa fe red lobster they...

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Outback Steakhouse and Red Lobster Most Critical Reviews

Lowest rated reviews
1

Went to pick up our online order. Time to pick up 7:20 (my wife ordered) Server came out handed me a check I paid with c...

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1

Red Lobster walzem location satx. Worst place to work for. Mgmt only care about themselves n their every 3 month bonus...

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1

Slow service at bar. Picture of drinks poured only two drinks, all ice. Once we got table ,again slow service, ask if...

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1

went to the red lobster on 1000 sw 74 in Oklahoma City Oklahoma today.i had the all you can eat shrimp.the food was not...

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Outback Steakhouse and Red Lobster Latest Reviews

Recent published reviews
1

Cannot get balance on 2 outback cards. Called several time much frustration-

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No votes

My son send me a gift card from amazon from red lobster in the amount of $100.The email was deleted.I called...

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1.3

Discrimination. Refuse to wait on us

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1

I ordered 2 scallops n was told over the phone it came with 6 or 8 when it came there was one order of 4 n I ordered 2...

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Outback Steakhouse and Red Lobster Products and Services

Most reviewed product and services
  • Outback Steakhouse Steak (224 reviews)
  • Outback Steakhouse Manager (183 reviews)
  • Outback Steakhouse Customer Care (159 reviews)
  • Red Lobster Customer Care (116 reviews)
  • Red Lobster Waiter (85 reviews)
  • Red Lobster Manager (79 reviews)