PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zoosk and OurTime as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zoosk
OurTime

Zoosk and OurTime Overview

Total reviews
2397
129
Company responses
0
0
Issues resolved
0
0

Zoosk and OurTime Consumer Ratings

Rank
34 out of 233 in Dating and Social Networking category
79 out of 233 in Dating and Social Networking category
Customer service
28 in category
47 in category
Website
31 in category
59 in category
Product or Service Quality
27 in category
52 in category
Value for money
25 in category
49 in category

Zoosk and OurTime Rating Details

Customer service
1.6 (700 reviews)
1.2 (39 reviews)
Reviewer's quote

...Of course, Zoosk is using the Pandemic as an excuse on a recording when you call the customer service number. Every other company has calls being answered by representatives working remotely. Such a terrible site for so many reasons...

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Needed to speak to a customer service representative about an overpayment issue. The phone numbers dont work. I want to be able to speak to a person when I have a problem with the anything...

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Website
2 (662 reviews)
1.4 (37 reviews)
Reviewer's quote

I want to talk to a customer service while I want a refund back and immediately I cannot reply to none of my messages this website sucks and I want my refund back..

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...I was talking to a black lady today and then all of a sudden she was a white woman I cannot receive messages while I'm online I have to move out of the website then log back in to receive my messages. Weather say when I talk to them that my picture does not match what I have now I can't even log in I got a email saying that my password has been changed I did not do that I fought trying to get on I found out time change the password without my authorization it worked at first but now it won't work the old one won't work I can't get online I paid for something I can't...

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Product or Service Quality
1.8 (653 reviews)
1.3 (37 reviews)
Reviewer's quote

...I'm still unable to renew! tried several different credit cards with the same result! Customer service advised me to check my bank(s) REALLY???? Gave me a code for a discount..

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...com Do not use this service..

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Value for money
1.7 (649 reviews)
1.2 (37 reviews)
Reviewer's quote

Zoosk has taken money out of my account which I did not authorise. I have never used Zoosk. This has been accepted by my bank as fraudulent...

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...Please fix this or refund my money..

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Zoosk and OurTime Pros and Cons

Pros
  • Very little
  • Just want my money back
  • Site itself was ok
  • Make money on peple
  • Its a joke
  • I have had great chats with men
Cons
  • Total joke
  • Billing policy and difficulty in reaching them
  • Useless services
  • Poor customer service
  • Charge you every time thay can money always
  • Refund policy

Zoosk and OurTime Most Positive Reviews

Top rated reviews
5

My account has been blocked

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5

I went on to ourtime met someone n was online with this person for a couple of months n fell hard for him I eventually...

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5

I cancelled my subscription a few weeks ago but I gess my phone messed it up and I just seen the bill on my email and...

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3.8

Do you guys automatically continue to take out monthly fees if I only wanted and paid for 1 month only? Do I have to...

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Zoosk and OurTime Most Critical Reviews

Lowest rated reviews
1

I completed my profile and photos and the search engine has me locked in for male seeking male relationship. I edit...

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1

This company says that it tells you everywhere when they sign you up that you get automatic renewal but there are a lot...

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1

I paid £89.99 for 6 months subscription and was disgusted to find that even after paying £89.99 I still need to...

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1

Our time.com is a ripoff. I was a member for two weeks and resigned. And still today I get emails from women calming...

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Zoosk and OurTime Latest Reviews

Recent published reviews
No votes

$19.95 was cleared from my account ending in 6036. I have not been able to use the 180 token I purchased. How can this...

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1

Nothing happened, didn't get through!

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1

Recording saying no one available due to appademic

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No votes

Why is my account still being used, not with our time.

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Zoosk and OurTime Products and Services

Most reviewed product and services
  • Zoosk Subscription (537 reviews)
  • Zoosk Account (408 reviews)
  • Zoosk Online Dating (169 reviews)
  • Ourtime Membership (28 reviews)
  • Ourtime Online Dating (19 reviews)
  • Ourtime Account (13 reviews)