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Otticanet

Luxury / Jewelry
  • 1 ISSUES RESOLVED
  • 92 TOTAL REVIEWS
  • $5.3K CLAIMED LOSSES
  • $311 AVERAGE LOSS
2.7
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Quick shipping 5
  • Transparency 2
  • Fair price 2
  • Responsive customer service 1
  • Quick delivery 1

Customers don't like

  • Return policy1
  • Paying for shipping when shipping is advertised as free1
  • Nondisclosure of taxes and customs cost1
  • Collections calls 8 mos later1
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Zales

Luxury / Jewelry
  • 1 ISSUES RESOLVED
  • 326 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Product quality 2
  • Website 1
  • Store staff seemed sorry even while refusing to honor price 1
  • Staff at the store were very nice 1
  • Ring 1

Customers don't like

  • Customer service9
  • Quality7
  • Poor product3
  • No solution3
  • Bad quality3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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