Zagg vs Otterbox: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zagg and Otterbox as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Zagg

1.9

Otterbox

2.1

Zagg

Otterbox

Zagg and Otterbox Overview

Total reviews

310

Company responses

Issues resolved

Otterbox was first mentioned on PissedConsumer on May 21, 2013 and since then this brand received 310 reviews. It is 252 reviews more than Zagg received since Oct 22, 2011.

Zagg and Otterbox Consumer Ratings

Rank

121 out of 1198 in Gadgets and Accessories category

89 out of 1198 in Gadgets and Accessories category

Exchange, Refund and Cancellation Policy

56 in category

59 in category

Product or Service Quality

92 in category

80 in category

Customer service

80 in category

59 in category

According to consumer ratings and reviews, Otterbox ranks 32 points higher in the Gadgets and Accessories category than Zagg. People gave Zagg 1.8 stars for Exchange, Refund and Cancellation Policy criterion in Gadgets and Accessories category and it is 234 points higher than the worst rated brand in this category. At the same time, Otterbox was rated 1.7 stars for Exchange, Refund and Cancellation Policy criterion in this category and it is 231 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Otterbox has a higher rating than Zagg. Regarding Customer service criterion, consumers gave Zagg 1.5 stars and it is 72% greater than other in category. Otterbox however was rated 1.8 stars and it is 80% greater than other in category.

Zagg and Otterbox Rating Details

Exchange, Refund and Cancellation Policy

1.8 (25 reviews)

1.7 (100 reviews)

Reviewer's quote

I just purchased two zagg shield covers for my daughter and my phones. They keep breaking to include breakage from the sun. Not sure what they did with their product but they definitely changed something. When I asked for them to waive the shipping cost due to the number of replacements I had, they...

Deborah R

I spent $80 on a phone case that was supposed to protect my phone and I called and said the phone had been broken while inside the case and you told me there was nothing you could do for me I am not text Savvy and I don't ordinarily type any type of comments but this is really bothering me I'm glad...

Crystalyn

Product or Service Quality

1.7 (24 reviews)

2 (157 reviews)

Reviewer's quote

...Tried to call customer service after 8 mins on hold was disconnected. Called back. 35 mins later call was answered...

Dixie

why wouldn't Otterbox exchange it for me should it be a problem??? Afterall, they are the ones that caused the problem by NOT having product in stock to honor their warranty and to make matters worse, they cannot tell me when it can be replaced!!!!!! Don't get me wrong, things happen and product...

B G

Customer service

1.5 (24 reviews)

1.8 (153 reviews)

Reviewer's quote

...worst customer service I have ever seen. A horrible horrible company..

Lenoard

Called customer service and the guy sounded so freaking nervous and didn't have a single clue what was going on. Kept making snide comments, very off-putting They couldn't find our order, even with a confirmation number from Well's Fargo, multiple possible emails AND address and they didn't find...

Roczen

Zagg and Otterbox Pros and Cons

Pros

Love the screen shields
Products
Thought was tough item

Size and color
Quality of product
I like their site

Cons

No customer service that i can find
Customer service
Break easily

Shipping sucks
Product and customer service
Customer service

Zagg and Otterbox Most Positive Reviews

Top rated reviews

My cover was crack when I got it. Also what goi in the brown envelope beside the barcode sticker on the outside

Your website is very hard to use. I would rather never buy a case from your company again and actually destroy my...

Zagg and Otterbox Most Critical Reviews

Lowest rated reviews

I'm an Apple user and have had everyone of them and NEVER had a broken screen because I always put a ZAGG shield on...

When I use the word "replace" I have in mind receiving something that can actually work for my GS4, as distinct from "re...

Zagg and Otterbox Latest Reviews

Recent published reviews

Was on hold for 25 minutes the lady went to check my shipping status, she disconnected the call and even though I...

Read all 58 reviews

Placed an order a week ago, never received a confirmation email. Called customer service and the guy sounded so...

Read all 310 reviews

Zagg and Otterbox Products and Services

Most reviewed product and services

Zagg Screen Protector (14 reviews)
Zagg Customer Care (5 reviews)
Zagg Iphone 6s Plus Screen Protector (4 reviews)

Otterbox Cell Phone Case (47 reviews)
Otterbox Iphone 6 Cell Phone Case (15 reviews)
Otterbox Customer Care (12 reviews)

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