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Otterbox

Gadgets and Accessories
  • 1 ISSUES RESOLVED
  • 192 TOTAL REVIEWS
  • $4.7K CLAIMED LOSSES
  • $135 AVERAGE LOSS
2.1
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
  • Size and color 2
  • I like their site 2
  • Old stuff 1
  • Warranty 1
  • Quality of product 1

Customers don't like

  • Shipping sucks3
  • Maybe it is lifetime but went from no charges to charges3
  • Extranious charges2
  • Product issues2
  • Product and customer service2
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Tracfone

Telecommunications
  • 12 ISSUES RESOLVED
  • 1010 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $434 AVERAGE LOSS
1.9
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
  • No contract 12
  • Cost when i used very few minutes 10
  • Good service for years 10
  • Price 10
  • Having the same phone number 7

Customers don't like

  • Untrained call centers8
  • Customer service6
  • No resolution to my problem5
  • Nonresponsive5
  • Poor customer service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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