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Otterbox

Gadgets and Accessories
  • 1 ISSUES RESOLVED
  • 186 TOTAL REVIEWS
  • $4.6K CLAIMED LOSSES
  • $136 AVERAGE LOSS
2.0
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Size and color 2
  • I like their site 2
  • Old stuff 1
  • Warranty 1
  • Quality of product 1

Customers don't like

  • Product and customer service5
  • Maybe it is lifetime but went from no charges to charges4
  • Shipping sucks4
  • Lack of communication3
  • Product issues3
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Squaretrade

Gadgets and Accessories
  • 3 ISSUES RESOLVED
  • 124 TOTAL REVIEWS
  • $29.9K CLAIMED LOSSES
  • $507 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Service i received in the past 4
  • Initial ploy sounded good 2
  • Price 2
  • Them before i had to file a claim 1
  • Went over and above to resolve my problem 1

Customers don't like

  • Run around no positive service11
  • Being deceived11
  • Being lied to7
  • Never replaced or repaired as agreed7
  • Would not honor my policy5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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