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Otterbox

Gadgets and Accessories
  • 1 ISSUES RESOLVED
  • 201 TOTAL REVIEWS
  • $5.2K CLAIMED LOSSES
  • $137 AVERAGE LOSS
2.0
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Size and color 2
  • I like their site 2
  • Old stuff 1
  • Warranty 1
  • Quality of product 1

Customers don't like

  • Shipping sucks3
  • Maybe it is lifetime but went from no charges to charges3
  • Extranious charges2
  • Product issues2
  • Product and customer service2
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Squaretrade

Service Centers and Repairs
  • 3 ISSUES RESOLVED
  • 162 TOTAL REVIEWS
  • $40.8K CLAIMED LOSSES
  • $558 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Service i received in the past 5
  • Initial ploy sounded good 3
  • Low price for insurance 2
  • Went over and above to resolve my problem 2
  • Price 2

Customers don't like

  • Run around no positive service4
  • Being deceived4
  • Never replaced or repaired as agreed4
  • Warranty and their customer service3
  • Way i was treated3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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