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Otterbox

Gadgets and Accessories
  • 1 ISSUES RESOLVED
  • 243 TOTAL REVIEWS
  • $6.4K CLAIMED LOSSES
  • $149 AVERAGE LOSS
2.0
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
  • Warranty 3
  • Customer service 3
  • Size and color 2
  • Quality of product 2
  • I like their site 2

Customers don't like

  • Shipping sucks4
  • Customer service4
  • Product and customer service3
  • Maybe it is lifetime but went from no charges to charges3
  • Extranious charges3
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Sprint

Telecommunications
  • 4 ISSUES RESOLVED
  • 1249 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $3.1K AVERAGE LOSS
1.5
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
  • Unlimited data plans 6
  • Proximity of the store to my home 6
  • Family plan in my budget 6
  • When i could block numbers 4
  • Customer service 4

Customers don't like

  • Customer service50
  • Run around from sprint8
  • No resolution7
  • Unprofessional manager6
  • Escalation department rudeness5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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