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Otterbox

Gadgets and Accessories
  • 1 ISSUES RESOLVED
  • 181 TOTAL REVIEWS
  • $4.6K CLAIMED LOSSES
  • $136 AVERAGE LOSS
2.0
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
  • Size and color 2
  • I like their site 2
  • Old stuff 1
  • Warranty 1
  • Quality of product 1

Customers don't like

  • Product and customer service5
  • Maybe it is lifetime but went from no charges to charges4
  • Shipping sucks4
  • Lack of communication3
  • Product issues3
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Sprint

Telecommunications
  • 2 ISSUES RESOLVED
  • 984 TOTAL REVIEWS
  • $270K CLAIMED LOSSES
  • $853 AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
  • Family plan in my budget 6
  • Proximity of the store to my home 5
  • Unlimited data plans 5
  • Customer service 4
  • When i could block numbers 4

Customers don't like

  • Customer service38
  • Run around from sprint18
  • Given the runaround13
  • Escalation department rudeness11
  • Unprofessional manager10
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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