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Otterbox

Gadgets and Accessories
  • 1 ISSUES RESOLVED
  • 196 TOTAL REVIEWS
  • $4.7K CLAIMED LOSSES
  • $132 AVERAGE LOSS
2.0
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
  • Size and color 2
  • I like their site 2
  • Old stuff 1
  • Warranty 1
  • Quality of product 1

Customers don't like

  • Shipping sucks3
  • Maybe it is lifetime but went from no charges to charges3
  • Extranious charges2
  • Product issues2
  • Product and customer service2
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Sprint

Telecommunications
  • 3 ISSUES RESOLVED
  • 1100 TOTAL REVIEWS
  • $300K CLAIMED LOSSES
  • $868 AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
  • Family plan in my budget 6
  • Unlimited data plans 6
  • Proximity of the store to my home 5
  • Customer service 4
  • When i could block numbers 4

Customers don't like

  • Customer service17
  • Run around from sprint7
  • No resolution6
  • Unprofessional manager6
  • Escalation department rudeness5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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