PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Otis Elevator and ThyssenKrupp as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Otis Elevator
ThyssenKrupp

Otis Elevator and ThyssenKrupp Overview

Total reviews
55
7
Company responses
0
0
Issues resolved
0
0

Otis Elevator and ThyssenKrupp Consumer Ratings

Rank
350 out of 1930 in Construction and Repair category
151 out of 1930 in Construction and Repair category
Customer service
227 in category
281 in category
Reliability
223 in category
57 in category
Warranty
190 in category
45 in category
Value for money
243 in category
143 in category

Otis Elevator and ThyssenKrupp Rating Details

Customer service
1.3 (24 reviews)
1 (1 review)
Reviewer's quote

...No employee accountability Absolutely no customer service. Suspicious contract execution with questionable billing. No price structure...

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Bad customer service. Unwilling and hard to get along with their technicians..

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Reliability
1.2 (20 reviews)
4 (1 review)
Reviewer's quote

Monthly statements had been received by myself showing my CC had been charged for monthly service. Many months later, I received an email statement showing a huge amount due. After many emails/phone calls and months to the accounting, billing, and my own rep to find out what is going on, I was told...

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Yes with Tony Bachuwa! Thought your company hired family men... Apparently not! Well its great he's so good at his job and shares it with other people.. As his daughters suffer and the family that takes care of them has to in so many ways.. Hmm ask Kim Gaw and friends... Yes he used my family my...

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Warranty
1.4 (18 reviews)
4 (1 review)
Reviewer's quote

...Otis gave us a 30 day warranty. During the warranty period, over labor day weekend 2017, our elevator was stuck on third floor with the door open. It was not useable...

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No items

Value for money
1.4 (18 reviews)
2 (2 reviews)
Reviewer's quote

...and are beginning to threaten to sue us and withhold rent and all I can do is email some person at Otis and basically beg for them to hurry up and take our money. I am going to review my contract and see if I can cancel or not renew. I may have to contact my lawyer because this type of negligence is...

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No items

Otis Elevator and ThyssenKrupp Pros and Cons

Pros
  • I liked
No votes
Cons
  • Useless company
  • Terrible service
  • Useless
No votes

Otis Elevator and ThyssenKrupp Most Positive Reviews

Top rated reviews
5

We are a commercial operator. Our lift in our 6 storey head office in Brisbane is failing regularly and this last week I...

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3.8

Yes with Tony Bachuwa! Thought your company hired family men... Apparently not! Well its great he's so good at his job...

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3.7

We had an elevator modernization in August of 2017. Otis gave us a 30 day warranty. During the warranty period, over...

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No votes

Otis Elevator and ThyssenKrupp Most Critical Reviews

Lowest rated reviews
1

By far the Worst employee working for Otis, a Caucasian Man, Middle aged, fixing the Duane Reade escalators at 358 5th...

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1

Bad customer service. Unwilling and hard to get along with their technicians.

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1

Wrost service company ever for elevators in sacramento area!!!! Worst!!!!!!!

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No votes

Otis Elevator and ThyssenKrupp Latest Reviews

Recent published reviews
No votes

Send email please of customer service and care

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No votes

I've been in the property management field for 8 years & this company is by far the worst company I've ever used. Not...

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No votes

Gentlemen / Otis Elevator Company We inform you that your company in Egypt is not cooperating. As the elevators of the...

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No votes

WE HAVE BEEN WAITING OVER A WEEK AND A HALF FOR A PART FOR THE ONLY ELEVATOR IN THIS LITTLE 3 STORY BUILDING. LOTS OF...

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Otis Elevator and ThyssenKrupp Products and Services

Most reviewed product and services
  • Otis Elevator Elevator (15 reviews)
  • Otis Elevator Customer Care (8 reviews)
  • Otis Elevator Elevator Repair (2 reviews)
  • Thyssenkrupp Customer Care (1 review)