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Other Company

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  • 10 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 13313 TOTAL REVIEWS
Rank
24 out of 43786
in Miscellaneous category
Rating Details
Customer service
Website
Price Affordability
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    243
  • SUCCESSFUL
    76%
  • AVG CALL DURATION
    00:29
  • ISSUES RESOLVED
    71%
Top Products and Services
2
6282 reviews
1.7
544 reviews
2.2
486 reviews

Xfinity

1.6
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  • 3 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 768 TOTAL REVIEWS
Rank
255 out of 1906
in Telecommunications category
Rating Details
Customer service
Website
Price Affordability
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    1
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
1.4
96 reviews
1.5
87 reviews
1.8
53 reviews

How would you compare Other Company vs Xfinity?

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Anonymous
Westminster, Maryland, United States #1350060

Worse. Parental and Purchasing protection codes once set are deleted completely once there is a power surge or power outage.

Nothing is printed in all the mountain of literature you get when signing up. It appears this dropping of protection originates a slew of premium channel offers, movie offers on your screen, mainly at commercial or whenever you change a channel. You are further not instructed of this happening at installation, when asked why, response was "installers are there to install and move on to next client". I have witnessed with a senior how difficult it is to get back to your show and get the offers off your screen.

Most often they are charged with a new movie or premium channel they have no idea how they ordered. They do not allow you to correct this problem unless you know you old code, cannot setup new one without old one, have to take box to their store for exchange. They will not store your code number in house. For a company this large and is suppose to have a secure web site, this is ridiculous.

Direct TV maintains all settings, actually renews them, even if you have power outage for hours.

No changes ever without your involvement. If they can do it, why not Comcast/Xfinity??

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