PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Thompson Gas and Osterman Propane as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thompson Gas
Osterman Propane

Thompson Gas and Osterman Propane Overview

Total reviews 26 174
Company responses 0 0
Issues resolved 1 1

Thompson Gas and Osterman Propane Consumer Ratings

Rank
137 out of 783 in Utility category
125 out of 783 in Utility category
Customer service
124 in category
87 in category
Price Affordability
57 in category
132 in category
Reliability
104 in category
81 in category
Additional Fees
80 in category
102 in category

Thompson Gas and Osterman Propane Rating Details

Customer service
1.3 (16 reviews)
1.5 (60 reviews)
Reviewer's quote

Sorry management and very very very customer service..

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...I would read other reviews before signing any contract with this company they are not into any customer service. In my case they could of at least waived it for one time..

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Price Affordability
2.1 (15 reviews)
1.4 (52 reviews)
Reviewer's quote

...better gas price. But same rude interaction. Don't recall if it was the same people or not..

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...74 +/- 10% To Ostermans credit when I called to request a better price they graciously reduced it to $2. 897. Thumbs up...

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Reliability
1.4 (14 reviews)
1.6 (37 reviews)
Reviewer's quote

On day one Thompson Gas has caused me nothing but distress! For one customer service sent the technician to the wrong house to check the tank to make sure it was okay to fill up with propane. Finally we received our gas in October of 2019. Any time I ever had questions the customer service...

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...Now they charge an extra fee for regulations? As far as the reliability rating. Sometimes we have to call to get a delivery. Not very reliable..

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Additional Fees
1.4 (12 reviews)
1.3 (31 reviews)
Reviewer's quote

They have the highest price for propane in the area then hit you with all kinds of service charges and hidden fees. They never said anything at all to me about being on an auto fill plan where they would come out and check the tank. I have never dealt with having to order gas before so had no idea...

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...I could see paying higher delivery fees but $2-3 more per gallon has got to be illegal. Gas stations don't ask their customers who get fuel if they fill up every other day or every other week, the prices remain the same for all customers. This company needs to be brought up on charges...

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Thompson Gas and Osterman Propane Pros and Cons

Pros
  • Good price
  • Reliable
  • Perfect customer service
Cons
  • Customer service
  • Whole experience
  • Pricing
  • Customer service
  • Fees
  • Unethical

Thompson Gas and Osterman Propane Most Positive Reviews

Top rated reviews
5

I have never been treated so badly by a company before since I tried to use Thompson Gas. I will be posting on Yelp and...

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5

I had a very appreciative experience with Osterman Propane. I use propane to cook and to heat up my house, therefore I d...

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No votes
5

Our new furnace that was purchased elsewhere developed a problem with the electronics and the furnace would not heat ....

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Thompson Gas and Osterman Propane Most Critical Reviews

Lowest rated reviews
1

I came home to Thompson Gas in my backyard in January. They had broken into my backyard through my gate which was...

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1

Have had Ostermans as gas supplier for approximately 9 years. Since then I've seen pricing $2.25 a gallon to well over $...

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1

Was getting bottles refilled at Loves Truck Stop for 2.99.9/gal. No one presently certified, so i went to Thompsons...

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1

After 5 years of Energy USA which became Osterman, my 1000 gallon tank was available for me to buy (per the contract). ...

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Thompson Gas and Osterman Propane Latest Reviews

Recent published reviews
1

Thompson Gas will not pickup underground tank. I have called many times

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1

A few months ago, a tech come to our home to put a monitoring device on our propane tank. The tech told my husband that...

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1

Sorry management and very very very customer service

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No votes

I call this morning for propane delivery- Your customer service is so rude- I paid it off on your web site and she said...

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Thompson Gas and Osterman Propane Products and Services

Most reviewed product and services
  • Thompson Gas Gas Tank Refill (7 reviews)
  • Thompson Gas Residential Gas Supply (4 reviews)
  • Thompson Gas Tank Refill (3 reviews)
  • Osterman Propane Customer Care (29 reviews)
  • Osterman Propane Residential Gas Supply (15 reviews)
  • Osterman Propane Propane Tank Refill (12 reviews)