PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Suburban Propane and Osterman Propane as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Suburban Propane
Osterman Propane

Suburban Propane and Osterman Propane Overview

Total reviews 552 174
Company responses 0 0
Issues resolved 2 1

Suburban Propane and Osterman Propane Consumer Ratings

Rank
180 out of 783 in Utility category
125 out of 783 in Utility category
Customer service
122 in category
89 in category
Price Affordability
170 in category
135 in category
Product or Service Quality
129 in category
72 in category
Billing Practices
114 in category
107 in category

Suburban Propane and Osterman Propane Rating Details

Customer service
1.3 (266 reviews)
1.5 (60 reviews)
Reviewer's quote

...We decided to leave due to billing and customer service. Please do your research and pay attention to the reviews. I would not recommend this company to anyone due to its questionable practice..

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...I would read other reviews before signing any contract with this company they are not into any customer service. In my case they could of at least waived it for one time..

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Price Affordability
1.1 (231 reviews)
1.4 (52 reviews)
Reviewer's quote

...Besides quoting me one price and then charging me another, their phone operators are expert at treating customers as though they are idiots..

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...74 +/- 10% To Ostermans credit when I called to request a better price they graciously reduced it to $2. 897. Thumbs up...

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Product or Service Quality
1.4 (222 reviews)
1.8 (50 reviews)
Reviewer's quote

...Service came out, he was here 1/2 hour. I signed for the t-stat, and it was $50. No problem...

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...Osterman offered no assistance to remedy their mistake after 24 years of service with them. The company has been sold and they no longer did service calls. I went three weeks without heat while securing a new gas provider...

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Billing Practices
1.2 (195 reviews)
1.3 (37 reviews)
Reviewer's quote

...When I looked at the statement of our last refill, two month ago, I thought there must be a mistake with their billing. They charged me more than 5 times than the average price per gallon in Colorado. The answer what I got from their Customer Service Dept...

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They don't want residential business, this is clear! Stay away and save your money. Buy your own tank. Go anywhere else. Please

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Suburban Propane and Osterman Propane Pros and Cons

Pros
  • Out of my life forever
  • Guys that deliver propane
  • When i cancelled my service
  • Reliable
  • Perfect customer service
Cons
  • Customer service
  • Overpriced
  • Rude employees
  • Customer service
  • Fees
  • Unethical

Suburban Propane and Osterman Propane Most Positive Reviews

Top rated reviews
4.1

I received my November bill that had a amount due of $00.00 so i did not submit a payment. Then i got a call after the...

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5

I had a very appreciative experience with Osterman Propane. I use propane to cook and to heat up my house, therefore I d...

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3.3

We have been with suburban propane for many years. I had an option to use another company for half the price i was...

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5

Our new furnace that was purchased elsewhere developed a problem with the electronics and the furnace would not heat ....

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Suburban Propane and Osterman Propane Most Critical Reviews

Lowest rated reviews
1

Called around for price comparisons when I discovered Suburban was nearly 3 times the price of most other competitors.
I...

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1

Have had Ostermans as gas supplier for approximately 9 years. Since then I've seen pricing $2.25 a gallon to well over $...

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1

It's hard to get someone on the phone with this company. When you finally do get someone, they are extremely RUDE and...

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1

After 5 years of Energy USA which became Osterman, my 1000 gallon tank was available for me to buy (per the contract). ...

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Suburban Propane and Osterman Propane Latest Reviews

Recent published reviews
1.6

I can not stress the lack of training and customer care. I don't know if they were intentionally dishonest or just...

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1

A few months ago, a tech come to our home to put a monitoring device on our propane tank. The tech told my husband that...

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1

I live in an RV and was evicted from my spot that i rented because someone else was willing to pay more. Suburban...

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No votes

I call this morning for propane delivery- Your customer service is so rude- I paid it off on your web site and she said...

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Suburban Propane and Osterman Propane Products and Services

Most reviewed product and services
  • Suburban Propane Propane Tank Refill (74 reviews)
  • Suburban Propane Customer Care (65 reviews)
  • Suburban Propane Tank Refill (55 reviews)
  • Osterman Propane Customer Care (29 reviews)
  • Osterman Propane Residential Gas Supply (15 reviews)
  • Osterman Propane Propane Tank Refill (12 reviews)