PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Osterman Propane and Suburban Propane as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Osterman Propane
Suburban Propane

Osterman Propane and Suburban Propane Overview

Total reviews 176 628
Company responses 0 0
Issues resolved 1 2

Osterman Propane and Suburban Propane Consumer Ratings

Rank
302 out of 1540 in Utility category
358 out of 1540 in Utility category
Customer service
243 in category
286 in category
Price Affordability
304 in category
341 in category
Product or Service Quality
205 in category
285 in category
Value for money
291 in category
318 in category

Osterman Propane and Suburban Propane Rating Details

Customer service
1.5
(61 reviews)
1.3
(315 reviews)
Reviewer's quote

...I would read other reviews before signing any contract with this company they are not into any customer service. In my case they could of at least waived it for one time..

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...suburban and got a lot of different stories from different associates and no one could get their facts straight and we were getting very frustrated with the customer service agents. We had called and had a payment plan set up and no one put into our account that we had one. So when we got home from getting food...

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Price Affordability
1.4
(53 reviews)
1.2
(282 reviews)
Reviewer's quote

...74 +/- 10% To Ostermans credit when I called to request a better price they graciously reduced it to $2. 897. Thumbs up...

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I am from Millville, Pa Pa average price for propane is $2. 89 prices range $2-$3/gal. Suburban in WATSONTOWN, Pa has been charging me +/- $5...

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Product or Service Quality
1.8
(51 reviews)
1.5
(271 reviews)
Reviewer's quote

...Osterman offered no assistance to remedy their mistake after 24 years of service with them. The company has been sold and they no longer did service calls. I went three weeks without heat while securing a new gas provider...

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...I discontinued your service because of OVER CHARGING. I mean by almost DOUBLE of competitors in our area. People that have come out ON THE SPOT when I've called them...

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Value for money
1.3
(39 reviews)
1.2
(220 reviews)
Reviewer's quote

They don't want residential business, this is clear! Stay away and save your money. Buy your own tank. Go anywhere else...

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... that scheduled getting a new tank installed for a new generator were not knowledgable and gave wrong information that delaye??d the process and cost me extra money. However, the service men, Jason and Jeremy, were excellent and very professional and helped me overcome the problems caused by the office staff....

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Osterman Propane and Suburban Propane Pros and Cons

Pros
  • Reliable
  • Perfect customer service
  • Out of my life forever
  • When i cancelled my service
  • Guys that deliver propane
Cons
  • Customer service
  • Fees
  • Unethical
  • Customer service
  • Overpriced
  • Service

Osterman Propane and Suburban Propane Most Positive Reviews

Top rated reviews
5

Our new furnace that was purchased elsewhere developed a problem with the electronics and the furnace would not heat ....

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5

We want to know if we can set up an account with you. We've been here in Holiday Travel Park in Bunnell, Florida from Ja...

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5

I had a very appreciative experience with Osterman Propane. I use propane to cook and to heat up my house, therefore I d...

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5

First of all, if you are reading this review- I am glad! I hope that. like us, you do not just read the bad reviews. I...

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Osterman Propane and Suburban Propane Most Critical Reviews

Lowest rated reviews
1

I never got a bill for the minimum usage fee, which is very high, from 11/24/20. Just got a bill today marked Past Due...

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1

I'm sure that subject line is not going to get any or attention and I know it's not the most professional way to start...

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1

I will never recommend Osterman Propane. I was charged for services not performed. When I called to inquire I was told t...

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1

I was sent and signed a contract in June to start in October ,however,never received delivery. When called to check...

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Osterman Propane and Suburban Propane Latest Reviews

Recent published reviews
No votes

Got notice today that ,
Osterman have exhausted our fuel assistance at this time".
On checking, we note it used up using W...

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1

Do not go with Suburban Propane, just awful service, they have no idea when your tank needs to be filled...your tank...

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1

A few months ago, a tech come to our home to put a monitoring device on our propane tank. The tech told my husband that...

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2

When we had no heat in our place we connected suburban and got a lot of different stories from different associates and...

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