PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Osterman Propane and Suburban Propane as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Osterman Propane
Suburban Propane

Osterman Propane and Suburban Propane Overview

Total reviews
171
537
Company responses
0
0
Issues resolved
1
2

Suburban Propane was first mentioned on PissedConsumer on Sep 3, 2009 and since then this brand received 537 reviews. It is 366 reviews more than Osterman Propane received since Jul 5, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Osterman Propane customer support team than with Suburban Propane customer service.

Osterman Propane and Suburban Propane Consumer Ratings

Rank
106 out of 1058 in Utility category
165 out of 1058 in Utility category
Customer service
80 in category
111 in category
Staff
82 in category
89 in category
Price Affordability
124 in category
164 in category

According to consumer ratings and reviews, Osterman Propane ranks 59 points higher in the Utility category than Suburban Propane. People gave Osterman Propane 1.5 stars for Customer service criterion in Utility category and it is 204 points higher than the worst rated brand in this category. At the same time, Suburban Propane was rated 1.3 stars for Customer service criterion in this category and it is 173 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Osterman Propane has a higher rating than Suburban Propane. Regarding Price Affordability criterion, consumers gave Osterman Propane 1.4 stars and it is 56% greater than other in category. Suburban Propane however was rated 1.1 stars and it is 57% worse than other in category.

Osterman Propane and Suburban Propane Rating Details

Customer service
1.5 (60 reviews)
1.3 (253 reviews)
Reviewer's quote

...I would read other reviews before signing any contract with this company they are not into any customer service. In my case they could of at least waived it for one time..

John R

I called Suburban & was informed we are now a small use customer now so priced accordingly. I called another local propane company who quoted me less than half of what Suburban was charging, plus they said even though its considered a 60 gal tank, it wont actually take 60 gallons and when Suburban...

Carol H
Staff
1.6 (51 reviews)
1.5 (232 reviews)
Reviewer's quote

...ETA given even though I told them I can’t stay in the house & I had sent my young son out, until I persisted (4-5 times asking in a different way) -office staff rude! Will look for a new...

PissedConsumer1172938

...to my own tank with Amerigas filling it automatically and wish I could/would never hear from or see suburban ever again !!! I feel sorry for their office staff, having to work for such a company and still have proper public relations,,, I'll go ahead and give them credit because they can't help what the Turds at the top do !!! I'll have gravel in my mouth for a long long time towards suburban for what they did to me !! :wtf: :wtf: SURBURBAN; just pick up your damned tank, rape me again on the refund for what fuel is still in it and don't bother even trying to get a hold of me for ANYTHING !!!!!!! BECAUSE YOU...

david j
Price Affordability
1.4 (51 reviews)
1.1 (219 reviews)
Reviewer's quote

...74 +/- 10% To Ostermans credit when I called to request a better price they graciously reduced it to $2. 897. Thumbs up...

Rich M

...They not only didn’t charge any extra for low usage, they gave us a big price break for owning our own tank. When we closed our account with Suburban they refused to reimburse us for any of the tank rental which we had just paid two months previously. Stay away from Suburban Propane...

PissedConsumer1712699

Osterman Propane and Suburban Propane Pros and Cons

Pros
  • Reliable
  • Perfect customer service
  • Out of my life forever
  • Guys that deliver propane
  • When i cancelled my service
Cons
  • Customer service
  • Fees
  • Unethical
  • Customer service
  • Overpriced
  • Rude employees

Osterman Propane and Suburban Propane Most Positive Reviews

Top rated reviews
5

I had a very appreciative experience with Osterman Propane. I use propane to cook and to heat up my house, therefore I d...

4.2

I received my November bill that had a amount due of $00.00 so i did not submit a payment. Then i got a call after the...

Osterman Propane and Suburban Propane Most Critical Reviews

Lowest rated reviews
1

Have had Ostermans as gas supplier for approximately 9 years. Since then I've seen pricing $2.25 a gallon to well over $...

1

Called around for price comparisons when I discovered Suburban was nearly 3 times the price of most other competitors.
I...

Osterman Propane and Suburban Propane Latest Reviews

Recent published reviews
1

I received a call from Osterman asking permission to switch the outside gas tank due to age and state requirements. The...

Read all 171 reviews
1

We used to have MGS, but Suburban bought them....i thought MGS was bad, but Suburban is the worst company ive ever...

Read all 537 reviews

Osterman Propane and Suburban Propane Products and Services

Most reviewed product and services
  • Osterman Propane Customer Care (29 reviews)
  • Osterman Propane Residential Gas Supply (15 reviews)
  • Osterman Propane Propane Tank Refill (12 reviews)
  • Suburban Propane Propane Tank Refill (72 reviews)
  • Suburban Propane Customer Care (61 reviews)
  • Suburban Propane Tank Refill (53 reviews)