PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Osterman Propane and Suburban Propane as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Osterman Propane
Suburban Propane

Osterman Propane and Suburban Propane Overview

Total reviews
174
549
Company responses
0
0
Issues resolved
1
2

Osterman Propane and Suburban Propane Consumer Ratings

Rank
120 out of 755 in Utility category
179 out of 755 in Utility category
Customer service
83 in category
116 in category
Price Affordability
133 in category
167 in category
Product or Service Quality
71 in category
131 in category
Diversity of Products or Services
119 in category
139 in category

Osterman Propane and Suburban Propane Rating Details

Customer service
1.5 (60 reviews)
1.3 (263 reviews)
Reviewer's quote

...I would read other reviews before signing any contract with this company they are not into any customer service. In my case they could of at least waived it for one time..

Read full review

...What poor customer service, making the customer eat the cost of the drivers mistake, or not coming to a compromise for the error, shame on them..

Read full review
Price Affordability
1.4 (52 reviews)
1.1 (228 reviews)
Reviewer's quote

...74 +/- 10% To Ostermans credit when I called to request a better price they graciously reduced it to $2. 897. Thumbs up...

Read full review

...Besides quoting me one price and then charging me another, their phone operators are expert at treating customers as though they are idiots..

Read full review
Product or Service Quality
1.8 (50 reviews)
1.4 (219 reviews)
Reviewer's quote

...Osterman offered no assistance to remedy their mistake after 24 years of service with them. The company has been sold and they no longer did service calls. I went three weeks without heat while securing a new gas provider...

Read full review

...Service came out, he was here 1/2 hour. I signed for the t-stat, and it was $50. No problem...

Read full review
Diversity of Products or Services
1.5 (38 reviews)
1.4 (187 reviews)
Reviewer's quote

...I worked on customer services for years and this is the floor level, I never witnessed anything like this. Please, do yourself a favor and dont ever sign up to them. Save yourself..

Read full review

I would of course pay those bills as I felt it was my fault that I hadn't informed them that I was no longer living in New York and didn't need their services anymore. Anyway, my son told me that Suburban Propane kept calling the landline number. He also told me there was a bill for $97 for topping...

Read full review

Osterman Propane and Suburban Propane Pros and Cons

Pros
  • Reliable
  • Perfect customer service
  • Out of my life forever
  • Guys that deliver propane
  • When i cancelled my service
Cons
  • Customer service
  • Fees
  • Unethical
  • Customer service
  • Overpriced
  • Rude employees

Osterman Propane and Suburban Propane Most Positive Reviews

Top rated reviews
5

I had a very appreciative experience with Osterman Propane. I use propane to cook and to heat up my house, therefore I d...

Read full review
4.1

I received my November bill that had a amount due of $00.00 so i did not submit a payment. Then i got a call after the...

Read full review
5

Our new furnace that was purchased elsewhere developed a problem with the electronics and the furnace would not heat ....

Read full review
3.3

We have been with suburban propane for many years. I had an option to use another company for half the price i was...

Read full review

Osterman Propane and Suburban Propane Most Critical Reviews

Lowest rated reviews
1

Have had Ostermans as gas supplier for approximately 9 years. Since then I've seen pricing $2.25 a gallon to well over $...

Read full review
1

Called around for price comparisons when I discovered Suburban was nearly 3 times the price of most other competitors.
I...

Read full review
1

After 5 years of Energy USA which became Osterman, my 1000 gallon tank was available for me to buy (per the contract). ...

Read full review
1

It's hard to get someone on the phone with this company. When you finally do get someone, they are extremely RUDE and...

Read full review

Osterman Propane and Suburban Propane Latest Reviews

Recent published reviews
1

A few months ago, a tech come to our home to put a monitoring device on our propane tank. The tech told my husband that...

Read full review
1

If you're thinking about signing up with these sheisters, please rethink. After about a year of being on their rented...

Read full review
No votes

I call this morning for propane delivery- Your customer service is so rude- I paid it off on your web site and she said...

Read full review
1

Repeatedly I have had horrible customer service with propane. Besides quoting me one price and then charging me...

Read full review

Osterman Propane and Suburban Propane Products and Services

Most reviewed product and services
  • Osterman Propane Customer Care (29 reviews)
  • Osterman Propane Residential Gas Supply (15 reviews)
  • Osterman Propane Propane Tank Refill (12 reviews)
  • Suburban Propane Propane Tank Refill (74 reviews)
  • Suburban Propane Customer Care (65 reviews)
  • Suburban Propane Tank Refill (55 reviews)