PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Orkin and Terminix as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Orkin
Terminix

Orkin and Terminix Overview

Total reviews
220
971
Company responses
0
0
Issues resolved
1
2

Terminix was first mentioned on PissedConsumer on Dec 27, 2007 and since then this brand received 971 reviews. It is 751 reviews more than Orkin received since Mar 4, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Orkin customer support team and Terminix customer service.

Orkin and Terminix Consumer Ratings

Rank
12 out of 183 in Pest Control and Services category
13 out of 183 in Pest Control and Services category
Customer service
11 in category
13 in category
Price Affordability
9 in category
13 in category
Service Scheduling
6 in category
13 in category

According to consumer ratings and reviews, Orkin ranks 1 points higher in the Pest Control and Services category than Terminix. People gave Orkin 1.4 stars for Customer service criterion in Pest Control and Services category and it is 22 points higher than the worst rated brand in this category. At the same time, Terminix was rated 1.3 stars for Customer service criterion in this category and it is 20 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Orkin has a higher rating than Terminix. Regarding Service Scheduling criterion, consumers gave Orkin 2.1 stars and it is 82% greater than other in category. Terminix however was rated 1.6 stars and it is 61% greater than other in category.

Orkin and Terminix Rating Details

Customer service
1.4 (53 reviews)
1.3 (379 reviews)
Reviewer's quote

I have been an Orkin customer for years with the same technician. However, This technician has never provided pest control services in my attic. Now I have a roach infestation in my attic...

Carla C

The customer service is ridiculous (NEVER had this problem until this year. Cannot image how difficult it would be to have to submit a claim to them. The promised we could pay $599 instead of the $899 if they could install bait stations and use the turmador (sp?), but after continual attempts to...

Jeanie B
Price Affordability
1.9 (47 reviews)
1.5 (276 reviews)
Reviewer's quote

Signed up with a contract about 5 months ago. Were told it would get better. So far it's still as bad as the 1st visit, an infestation. I asked Tech to spray everywhere but he refusrs to do so. He has a sharp sarcastic attitude & jokes around but it's not funny. How much to get out of my contract?...

Marilyn B

...I was angry because I have a special needs son and it is very difficult to plan around that as well as being held up by a business who just threw out a price without seeing the situation and couldn't be bothered because of the heat. The company is a fraud..

Cicely M
Service Scheduling
2.1 (38 reviews)
1.6 (327 reviews)
Reviewer's quote

We were a little taken back by his response as we paid for the service and were expecting to have a professional remove the bee hive instead of us; Our experience with Orkin was less than 1 star – between the lack of assistance from the office to a tech that did not want to be bothered by his job....

Monika F

I cannot not get their service cancelled. The "wait" time on the telephone is too long so I wrote to them but still can't get the service cancelled..

Janus

Orkin and Terminix Pros and Cons

Pros
  • Service tech
  • Friendly
  • Technicians
  • Technicians
  • Technicians that did their job and had product available
  • Tech who service home
Cons
  • Customer service
  • Hate it
  • Customer service stinks
  • Customer service
  • Service
  • Untruthful promises

Orkin and Terminix Most Positive Reviews

Top rated reviews
5

I have Orkin Pest Control at my home and business as do my other family members and I must say my tech Steve Capps is...

5

I called Terminix, the person who answered the phone put me on hold for one & half hours. I asked to talk to a...

Orkin and Terminix Most Critical Reviews

Lowest rated reviews
1

Orkin - Such a SCAM! There is absolutely no excuse for a company to send a tech (on the first scheduled inspection...

1

Terrible customer service

my wife and i recently helped another couple move and somehow brought home bed-bugs.we did so...

Orkin and Terminix Latest Reviews

Recent published reviews
1

From start to finish this company will no exactly where the problem is and get you to sign a long term deal. I will...

Read all 220 reviews
3.4

I cannot not get their service cancelled. The "wait" time on the telephone is too long so I wrote to them but still...

Read all 971 reviews

Orkin and Terminix Products and Services

Most reviewed product and services
  • Orkin Pest Control (92 reviews)
  • Orkin Customer Care (23 reviews)
  • Orkin Mouse Pest Control (5 reviews)
  • Terminix Pest Control (211 reviews)
  • Terminix Customer Care (173 reviews)
  • Terminix Manager (50 reviews)