PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Orkin and Terminix as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Orkin
Terminix

Orkin and Terminix Overview

Total reviews
228
1003
Company responses
0
0
Issues resolved
1
2

Orkin and Terminix Consumer Ratings

Rank
12 out of 112 in Pest Control and Services category
15 out of 112 in Pest Control and Services category
Customer service
11 in category
13 in category
Price Affordability
9 in category
13 in category
Diversity of Products or Services
11 in category
13 in category
Value for money
7 in category
11 in category

Orkin and Terminix Rating Details

Customer service
1.4 (59 reviews)
1.3 (398 reviews)
Reviewer's quote

Orkin, you really need to revamp your customer service because it has really gone downhill. I would also recommend teaching your working staff on professionalism in dealing with customer service. Or hire people with good work ethics, such as Tom and Rick, who were dedicated to the pest control...

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The main customer service number that repeats money back guarantee while you are on hold for 30 minutes were SO rude and unhelpful saying that they dont give money back but send the (unqualified) Technicians back out again and again. Customer service manager Sarah was so insulting, threatening and...

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Price Affordability
1.9 (52 reviews)
1.5 (291 reviews)
Reviewer's quote

...They are certainly not worth their price. It is money wasted as far as I am concerned. It would be better used if given to a homeless person...

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...I was angry because I have a special needs son and it is very difficult to plan around that as well as being held up by a business who just threw out a price without seeing the situation and couldn't be bothered because of the heat. The company is a fraud..

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Diversity of Products or Services
1.8 (31 reviews)
1.6 (277 reviews)
Reviewer's quote

After multiple failed attempts to naturally get rid of the possums, we called Orkin Pest Control Services for a consultation. The inspector came out and exaggerated the entire process. However, he did promise that all rodents would be removed and the crawlspace would disinfected to reduce the...

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I would never recommend Terminix for tenting services. Don't use them. I have been trying to get Terminix to take responsibility for over $8K in damages their workers caused to my roof when they removed the tarp...

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Value for money
1.7 (30 reviews)
1.3 (273 reviews)
Reviewer's quote

I have children in my house and dont want the bugs in my house around me and especially dont want them around my kids They have NO PROBLEM taking my money and lying about spraying when they didnt either!!!! Shameful company!!! I dont think I can legally publish my video proof due to it containing...

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...Please pray for me in my pursuit of a company that will value my integrity and to all employees at this branch location I hope you make it home to your families safe every night..

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Orkin and Terminix Pros and Cons

Pros
  • Service tech
  • Friendly
  • Nice over the phone
  • Technicians
  • Technicians that did their job and had product available
  • Tech who service home
Cons
  • Customer service
  • Hate it
  • Customer service stinks
  • Customer service
  • Service
  • Untruthful promises

Orkin and Terminix Most Positive Reviews

Top rated reviews
5

I have Orkin Pest Control at my home and business as do my other family members and I must say my tech Steve Capps is...

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5

I called Terminix, the person who answered the phone put me on hold for one & half hours. I asked to talk to a...

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5

Orkin and all reputable PC Companies read your reviews and usually take them seriously. In 2015 the management team at O...

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5

$1500 for a bed bug job. At first I was very upset at the price. You got it done. Thank you.

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Orkin and Terminix Most Critical Reviews

Lowest rated reviews
1

Orkin - Such a SCAM! There is absolutely no excuse for a company to send a tech (on the first scheduled inspection...

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1

Terrible customer service

my wife and i recently helped another couple move and somehow brought home bed-bugs.we did so...

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1

orkin area supervisor came in my home and put bedbugs in my bed as i was watching him. he was contacted due to the...

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1

I had a yellow jacket infestation so I called Terminix for a one-time treatment. I guess now they just send an inspecto...

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Orkin and Terminix Latest Reviews

Recent published reviews
3.3

The future quarterly payment is too high.

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1.2

I called them for help with some a possible rodent problem in our attic or walls. The inspector came I told him the...

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1

That *** *** Michael Fonseca needs to stay away from women and small children. He's been caught before but his wife...

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1

I needed help removing unknown rodents out of my attic and walls so I called them. I paid $250.00 cash for the service...

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Orkin and Terminix Products and Services

Most reviewed product and services
  • Orkin Pest Control (93 reviews)
  • Orkin Customer Care (24 reviews)
  • Orkin Mouse Pest Control (5 reviews)
  • Terminix Pest Control (215 reviews)
  • Terminix Customer Care (174 reviews)
  • Terminix Manager (51 reviews)