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Original Mattress Factory

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 173 TOTAL REVIEWS
  • $93.2K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.9
Staff
Customer service
Exchange, Refund and Cancellation Policy
Reliability
Diversity of Products or Services
  • Sales environment and twosided mattress 5
  • Prices 2
  • Queen size bed 2
  • Customer service 1
  • Low pressure sales environment 1

Customers don't like

  • Mattress quality12
  • Customer service7
  • Mattress quality and fit4
  • Quality of product3
  • Refund and exchange policy3
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Sleepys

Furniture and Decor
Has verified representatives
  • 5 ISSUES RESOLVED
  • 159 COMPANY RESPONSES
  • 422 TOTAL REVIEWS
  • $330K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
2.1
Staff
Customer service
Exchange, Refund and Cancellation Policy
Reliability
Diversity of Products or Services
  • Selection 4
  • Showroom possibilities 3
  • Corporate customer service 2
  • Warranty service 2
  • Sales people i worked with - they were true advocates 1

Customers don't like

  • Terrible customer service20
  • Misinformed us15
  • Misinformation13
  • Salesman lied to us11
  • Extra cost for exchange7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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