PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Simmons Bedding Company and Original Mattress Factory as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Simmons Bedding Company
Original Mattress Factory

Simmons Bedding Company and Original Mattress Factory Overview

Total reviews
250
204
Company responses
0
0
Issues resolved
1
0

Simmons Bedding Company was first mentioned on PissedConsumer on Jan 13, 2008 and since then this brand received 250 reviews. It is 46 reviews more than Original Mattress Factory received since Jul 22, 2008.

Simmons Bedding Company and Original Mattress Factory Consumer Ratings

Rank
43 out of 310 in Bed and Bath category
31 out of 310 in Bed and Bath category
Customer service
33 in category
25 in category
Product or Service Quality
42 in category
28 in category
Website
34 in category
29 in category

According to consumer ratings and reviews, Original Mattress Factory ranks 12 points higher in the Bed and Bath category than Simmons Bedding Company. People gave Simmons Bedding Company 1.7 stars for Customer service criterion in Bed and Bath category and it is 58 points higher than the worst rated brand in this category. At the same time, Original Mattress Factory was rated 2 stars for Customer service criterion in this category and it is 66 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Original Mattress Factory has a higher rating than Simmons Bedding Company. Regarding Website criterion, consumers gave Simmons Bedding Company 2.3 stars and it is 63% greater than other in category. Original Mattress Factory however was rated 2.6 stars and it is 68% greater than other in category.

Simmons Bedding Company and Original Mattress Factory Rating Details

Customer service
1.7 (35 reviews)
2 (68 reviews)
Reviewer's quote

...The customer service from Simmons was very arrogant the first time I contacted them, when I contacted them again they didn't have the decency to contact me again . This is the most uncomfortable mattress already, giving us back pains, knee pains and hip pains etc. (In a very short time...

Becky R

...Terrible customer service and a terrible product. I would advise anyone not to buy from them if this is the way they treat their customers. My old bed was worn out but I wish I had it back at least I could sleep through the night without be in pain and uncomfortable..

Tracy W
Product or Service Quality
1.5 (31 reviews)
1.9 (67 reviews)
Reviewer's quote

...We will never buy another Simmons product. There are online reviews of various mattresses, but I guess we didn't take enough time to check. These were purchased at Sears (NY), by the way...

PissedConsumer1173414

Mattres has lumps. The springs poke you. Called them they came out and said it was fine. Sorry about your luck. They did send me a two inch piece of foam. Iwas also told they guarantee the construction not the comfort. What apiece of *** bed and company. Save your money go somewhere else.

Steve c
Website
2.3 (25 reviews)
2.6 (54 reviews)
Reviewer's quote

...if you look online their online reviews are terrible one star or less but if you look at their website which the consumer cannot make a review on they have 4. 2 stars out of 5 liars don't buy their ***..

PissedConsumer583229

...compares to THIS! You don't have the middle-man since dealing direct from the factory! Looking to buy again, but can't seem to find delivery info on their website or any order...

PissedConsumer909184

Simmons Bedding Company and Original Mattress Factory Pros and Cons

Pros
  • Mattress x 6 months then began saggina
  • Bloody nightmae
  • Appearance and comfort
  • Sales environment and twosided mattress
  • Prices
  • Low pressure sales environment
Cons
  • Very shoddy workmanship
  • Sub par products
  • Product and customer service
  • Mattress quality
  • Customer service
  • Mattress quality and fit

Simmons Bedding Company and Original Mattress Factory Most Positive Reviews

Top rated reviews
4.5

Matress was sagging on one side and had a deep depression in it. I called the place we bought it and they handled the...

5

Bought a queen size flippable pillow-top mattress.....in 1999. Still LOVE it!!!

Simmons Bedding Company and Original Mattress Factory Most Critical Reviews

Lowest rated reviews
1

My review is for a Simmons Beautysleep (Huntcliff Plush Euro to be specific) I bought online. First of all the fumes...

1

I am disgusted with the customer service that I received from The original Mattress Factory. I did a lot of research onl...

Simmons Bedding Company and Original Mattress Factory Latest Reviews

Recent published reviews
2.3

When the chair was delivered the box can in several parts.
The chair was showing thru the box.
I think was shipped to anot...

Read all 250 reviews
1.3

This mattress looks like it is 20 years old. The store does not back up the mattress. They sent us a piece of foam and...

Read all 204 reviews

Simmons Bedding Company and Original Mattress Factory Products and Services

Most reviewed product and services
  • Simmons Bedding Company Mattress (98 reviews)
  • Simmons Bedding Company Furniture Set (4 reviews)
  • Simmons Bedding Company Sofa (3 reviews)
  • Original Mattress Factory Mattress (160 reviews)
  • Original Mattress Factory Customer Care (6 reviews)
  • Original Mattress Factory Sales Representative (5 reviews)