PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Simmons Bedding Company and Original Mattress Factory as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Simmons Bedding Company
Original Mattress Factory

Simmons Bedding Company and Original Mattress Factory Overview

Total reviews
253
204
Company responses
0
0
Issues resolved
2
0

Simmons Bedding Company and Original Mattress Factory Consumer Ratings

Rank
42 out of 210 in Bed and Bath category
29 out of 210 in Bed and Bath category
Customer service
26 in category
21 in category
Product or Service Quality
42 in category
29 in category
Website
31 in category
25 in category
Style and Design
38 in category
22 in category

Simmons Bedding Company and Original Mattress Factory Rating Details

Customer service
1.8 (37 reviews)
2 (68 reviews)
Reviewer's quote

...The customer service from Simmons was very arrogant the first time I contacted them, when I contacted them again they didn't have the decency to contact me again . This is the most uncomfortable mattress already, giving us back pains, knee pains and hip pains etc. (In a very short time...

Read full review

...Terrible customer service and a terrible product. I would advise anyone not to buy from them if this is the way they treat their customers. My old bed was worn out but I wish I had it back at least I could sleep through the night without be in pain and uncomfortable..

Read full review
Product or Service Quality
1.5 (33 reviews)
1.9 (67 reviews)
Reviewer's quote

...They sent me a much lesser quality mattress and I called Beautyrest for clarification and they were absolutely wonderful on the phone to me. After 6 hours of fighting with Mattress Firm I did get the correct mattress finally..

Read full review

That night sales Mgr and production mgr called me said they found nothing wrong with it and they weren’t going to do anything else, basically I spent more money for their mattress and I was stuck with a sagging mattress less than a year old. Ok, got me once but you won’t get me twice nor will my...

Read full review
Website
2.3 (27 reviews)
2.6 (54 reviews)
Reviewer's quote

...if you look online their online reviews are terrible one star or less but if you look at their website which the consumer cannot make a review on they have 4. 2 stars out of 5 liars don't buy their ***..

Read full review

...compares to THIS! You don't have the middle-man since dealing direct from the factory! Looking to buy again, but can't seem to find delivery info on their website or any order...

Read full review
Style and Design
2.2 (27 reviews)
2.5 (60 reviews)
Reviewer's quote

It was delivered in bad shape

Read full review

...Poorly made, poor design, lifting handle broke on the first use, the mattress foam was not uniform, thick here, thin there. Lumpy, noisy. They refuse to refund my money, had to take them to small claims court...

Read full review

Simmons Bedding Company and Original Mattress Factory Pros and Cons

Pros
  • Mattress x 6 months then began saggina
  • Bloody nightmae
  • Appearance and comfort
  • Sales environment and twosided mattress
  • Prices
  • Low pressure sales environment
Cons
  • Very shoddy workmanship
  • Sub par products
  • Product and customer service
  • Mattress quality
  • Customer service
  • Mattress quality and fit

Simmons Bedding Company and Original Mattress Factory Most Positive Reviews

Top rated reviews
5

Mattress Firm sent me the incorrect mattress. They sent me a much lesser quality mattress and I called Beautyrest for...

Read full review
5

Bought a queen size flippable pillow-top mattress.....in 1999. Still LOVE it!!!

Read full review
4.3

I bought simmons upholstery from big lots 3 times and NEVER had problems until I used my sofa for a surf board. Now the...

Read full review
5

Both our adult children purchased queen sized pillow top mattresses over 10 years ago. They loved them especially...

Read full review

Simmons Bedding Company and Original Mattress Factory Most Critical Reviews

Lowest rated reviews
1

My review is for a Simmons Beautysleep (Huntcliff Plush Euro to be specific) I bought online. First of all the fumes...

Read full review
1

I am disgusted with the customer service that I received from The original Mattress Factory. I did a lot of research onl...

Read full review
1

We purchased two Simmons dark chocolate brown recliners at Big Lots It wasn't long before the faux leather was peeling...

Read full review
1

so excited to get a new bed, went to omf in gahanna, ohio.
This bed will be 3 years old in november, It is a piece of j...

Read full review

Simmons Bedding Company and Original Mattress Factory Latest Reviews

Recent published reviews
1.3

It was delivered in bad shape

Read full review
1.3

This mattress looks like it is 20 years old. The store does not back up the mattress. They sent us a piece of foam and...

Read full review
No votes

7 week old pup chewed through the cord...02-290020

Read full review
1.3

Mattres has lumps. The springs poke you. Called them they came out and said it was fine. Sorry about your luck. They...

Read full review

Simmons Bedding Company and Original Mattress Factory Products and Services

Most reviewed product and services
  • Simmons Bedding Company Mattress (98 reviews)
  • Simmons Bedding Company Furniture Set (4 reviews)
  • Simmons Bedding Company Beautyrest Firm Mattress (3 reviews)
  • Original Mattress Factory Mattress (160 reviews)
  • Original Mattress Factory Customer Care (6 reviews)
  • Original Mattress Factory Sales Representative (5 reviews)