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Original Mattress Factory

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 170 TOTAL REVIEWS
  • $89.8K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.9
Staff
Customer service
Exchange, Refund and Cancellation Policy
Reliability
Diversity of Products or Services
  • Sales environment and twosided mattress 5
  • Prices 2
  • Queen size bed 2
  • Customer service 1
  • Low pressure sales environment 1

Customers don't like

  • Mattress quality12
  • Customer service7
  • Mattress quality and fit3
  • Refund and exchange policy3
  • Mattress quality and no refund policy3
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Serta

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 248 TOTAL REVIEWS
  • $150K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
1.5
Staff
Customer service
Exchange, Refund and Cancellation Policy
Reliability
Diversity of Products or Services
  • How the bed felt original 1
  • How the bed felt originally 1
  • Speech of the salemand 1
  • What was described 1

Customers don't like

  • Not happy at all with serta5
  • Awful customer service sagging mattress4
  • Poor customer service4
  • Sagging mattress4
  • Very bad3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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