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Original Mattress Factory

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 174 TOTAL REVIEWS
  • $93.2K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.9
Staff
Customer service
Exchange, Refund and Cancellation Policy
Reliability
Diversity of Products or Services
  • Sales environment and twosided mattress 5
  • Prices 2
  • Queen size bed 2
  • Customer service 1
  • Low pressure sales environment 1

Customers don't like

  • Mattress quality6
  • Customer service5
  • Mattress quality and fit4
  • Mattress quality and size2
  • Warranty1
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Serta

Furniture and Decor
  • 0 ISSUES RESOLVED
  • 252 TOTAL REVIEWS
  • $150K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
1.5
Staff
Customer service
Exchange, Refund and Cancellation Policy
Reliability
Diversity of Products or Services
  • How the bed felt original 1
  • How the bed felt originally 1
  • Speech of the salemand 1
  • What was described 1

Customers don't like

  • Sagging mattress3
  • Awful customer service sagging mattress3
  • Poor customer service3
  • Quality2
  • Very bad2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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