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Original Mattress Factory

2.2
?

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  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 200 TOTAL REVIEWS
Rank
26 out of 285
in Bed and Bath category
Rating Details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Style and Design
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
2.2
155 reviews
2.5
6 reviews
3.5
5 reviews

Sealy

1.5
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  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 74 TOTAL REVIEWS
Rank
58 out of 285
in Bed and Bath category
Rating Details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Style and Design
Statistics of Customer Service Calls
  • TOTAL CALLS
    10
  • SUCCESSFUL
    80%
  • AVG CALL DURATION
    06:00
  • ISSUES RESOLVED
    0%
Top Products and Services
1.9
65 reviews

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Anonymous
#1652738

Don't buy a mattress from this place. We bought a foam $2000 plus mattress and it has no support after just two years.

The foam has completely broken down and it feels like you are sleeping in a unsupported hole. When the warranty inspector came they offered no solutions. They said if the visible indentation isn't over 1.5" they won't warranty claim it. The bed has no support so not sure why it matters if it only has 1.3" of dip showing.

Most manufacturers have no dip qualifications or under and inch for their warranty. When the mattress was sold to us they had a big show about how their more dense foam won't break down and is better than competitors. That couldn't be further from the truth though!

They don't stand behind the comfort either. I recommend staying clear.

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