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Original Mattress Factory
Sealy

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Original Mattress Factory

Original Mattress Factory

2.1
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 204 TOTAL REVIEWS
Rank
30 out of 308
in Bed and Bath category
Rating Details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Style and Design
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
2.2
160 reviews
2.5
6 reviews
3.5
5 reviews
Sealy

Sealy

1.5
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 78 TOTAL REVIEWS
Rank
62 out of 308
in Bed and Bath category
Rating Details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Style and Design
Statistics of Customer Service Calls
  • TOTAL CALLS
    12
  • SUCCESSFUL
    67%
  • AVG CALL DURATION
    06:00
  • ISSUES RESOLVED
    0%
Top Products and Services
1.9
72 reviews

How would you compare Original Mattress Factory vs Sealy?

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Anonymous
#1737792
Customer service
Customer service at Sealy is horrible! Never helped me, never returned my calls.

And person that suppose to be assisting me, I felt was dodging me.

Product or Service Quality
Mattress had lumps and bumps causing me sleepless nights along with aches and pains. Very poor quality!

Will never purchase from them again!

I have something else to compare
The queen mattress (from another well known company) in my quest room sleeps great! The only reason it's there is because we purchased a king bedroom set.
Anonymous
#1652738

Don't buy a mattress from this place. We bought a foam $2000 plus mattress and it has no support after just two years.

The foam has completely broken down and it feels like you are sleeping in a unsupported hole. When the warranty inspector came they offered no solutions. They said if the visible indentation isn't over 1.5" they won't warranty claim it. The bed has no support so not sure why it matters if it only has 1.3" of dip showing.

Most manufacturers have no dip qualifications or under and inch for their warranty. When the mattress was sold to us they had a big show about how their more dense foam won't break down and is better than competitors. That couldn't be further from the truth though!

They don't stand behind the comfort either. I recommend staying clear.

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