PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Original Mattress Factory and Sealy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Original Mattress Factory
Sealy

Original Mattress Factory and Sealy Overview

Total reviews
204
82
Company responses
0
0
Issues resolved
0
0

Original Mattress Factory was first mentioned on PissedConsumer on Jul 22, 2008 and since then this brand received 204 reviews. It is 122 reviews more than Sealy received since Sep 23, 2008.

Original Mattress Factory and Sealy Consumer Ratings

Rank
31 out of 310 in Bed and Bath category
62 out of 310 in Bed and Bath category
Customer service
25 in category
47 in category
Staff
20 in category
52 in category
Product or Service Quality
28 in category
53 in category

According to consumer ratings and reviews, Original Mattress Factory ranks 31 points higher in the Bed and Bath category than Sealy. People gave Original Mattress Factory 2 stars for Customer service criterion in Bed and Bath category and it is 66 points higher than the worst rated brand in this category. At the same time, Sealy was rated 1.4 stars for Customer service criterion in this category and it is 44 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Original Mattress Factory has a higher rating than Sealy. Regarding Product or Service Quality criterion, consumers gave Original Mattress Factory 1.9 stars and it is 69% greater than other in category. Sealy however was rated 1 stars and it is 57% worse than other in category.

Original Mattress Factory and Sealy Rating Details

Customer service
2 (68 reviews)
1.4 (29 reviews)
Reviewer's quote

...Terrible customer service and a terrible product. I would advise anyone not to buy from them if this is the way they treat their customers. My old bed was worn out but I wish I had it back at least I could sleep through the night without be in pain and uncomfortable..

Tracy W

...Spoke with Kevin (with their customer care team). Keep in mind each time I called Kevin would answer the phone at this point. And I was calling almost everyday, because I wasn't getting any rest...

KATHRYN R
Staff
2.4 (68 reviews)
1.5 (24 reviews)
Reviewer's quote

When we got to Original Mattress the sales staff showed us a side by side comparison of their mattress and one of their competitors. NOBODY ELSE DID THIS! Some companies talk the talk but this one walks the walk. It was easy to make our decision, no hiden fees or having to bargin with our sales guy...

PissedConsumer1084993

I have a mattress that is within the warranty period that they won’t warranty because there is discoloration on the fabric. I haven’t abused the mattress but it’s has discoloration from normal use as a mattress. The ocasional night that is 90 degrees and a person might sweat, kids getting on the...

Ken A
Product or Service Quality
1.9 (67 reviews)
1 (30 reviews)
Reviewer's quote

Mattres has lumps. The springs poke you. Called them they came out and said it was fine. Sorry about your luck. They did send me a two inch piece of foam. Iwas also told they guarantee the construction not the comfort. What apiece of *** bed and company. Save your money go somewhere else.

Steve c

...EHIND THEIR PRODUCT..

Dave L

Original Mattress Factory and Sealy Pros and Cons

Pros
  • Sales environment and twosided mattress
  • Prices
  • Low pressure sales environment
  • 15 years ago product
Cons
  • Mattress quality
  • Customer service
  • Mattress quality and fit
  • Resolving the problem
  • Poorly constructed mattress
  • Way they tried to recant on the warranty

Original Mattress Factory and Sealy Most Positive Reviews

Top rated reviews
5

Bought a queen size flippable pillow-top mattress.....in 1999. Still LOVE it!!!

3.4

Purchased a Sealy Posterpedic Queen size mattress in June 2015 from Ashley Furniture. Since then I've exchanged the...

Original Mattress Factory and Sealy Most Critical Reviews

Lowest rated reviews
1

I am disgusted with the customer service that I received from The original Mattress Factory. I did a lot of research onl...

1

Assured by Sealey Customer Services that the plates would adapt to any size headboard, the Brackets came but no adaptor...

Original Mattress Factory and Sealy Latest Reviews

Recent published reviews
1.3

This mattress looks like it is 20 years old. The store does not back up the mattress. They sent us a piece of foam and...

Read all 204 reviews

I purchased sealy extra firm pillows 3 weeks ago and they are flay already. just cant sleep on a flat pillow

Read all 82 reviews

Original Mattress Factory and Sealy Products and Services

Most reviewed product and services
  • Original Mattress Factory Mattress (160 reviews)
  • Original Mattress Factory Customer Care (6 reviews)
  • Original Mattress Factory Sales Representative (5 reviews)
  • Sealy Mattress (74 reviews)
  • Sealy Posturepedic Firm Mattress (12 reviews)
  • Sealy Posturepedic Plush Mattress (7 reviews)