PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Original Mattress Factory and Sealy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Original Mattress Factory
Sealy

Original Mattress Factory and Sealy Overview

Total reviews 204 89
Company responses 0 0
Issues resolved 0 0

Original Mattress Factory and Sealy Consumer Ratings

Rank
33 out of 215 in Bed and Bath category
57 out of 215 in Bed and Bath category
Customer service
21 in category
37 in category
Product or Service Quality
31 in category
58 in category
Exchange, Refund and Cancellation Policy
28 in category
34 in category
Style and Design
23 in category
55 in category

Original Mattress Factory and Sealy Rating Details

Customer service
2 (68 reviews)
1.5 (31 reviews)
Reviewer's quote

...Terrible customer service and a terrible product. I would advise anyone not to buy from them if this is the way they treat their customers. My old bed was worn out but I wish I had it back at least I could sleep through the night without be in pain and uncomfortable..

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It's now Friday and I called customer service again, which in itself means being on hold for at least 20 minutes every time, and have been informed that the mattress was shipped this morning but without a UPS tracking number. The woman who helped me along the way was very nice and I don't fault...

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Product or Service Quality
1.9 (67 reviews)
1.1 (32 reviews)
Reviewer's quote

That night sales Mgr and production mgr called me said they found nothing wrong with it and they weren’t going to do anything else, basically I spent more money for their mattress and I was stuck with a sagging mattress less than a year old. Ok, got me once but you won’t get me twice nor will my...

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When they get through trying to explain to me their laws, I still have a product of theirs that is 3 months old and still having the same problem! With my feet hanging in the air! I have to sleep with a pillow under my feet! And still pay for a $1,000 mattress!!! THAT ISN'T RIGHT!!!! I WILL NEVER...

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Exchange, Refund and Cancellation Policy
1.5 (63 reviews)
1.4 (29 reviews)
Reviewer's quote

...They refuse to refund my money, had to take them to small claims court. Buy one if you want to wake up in pain and tired! Buy one for your worst enemy! Your dog might like it! After one night my wife and I woke up in pain and tired from the lack of quality sleep. Severe back pain...

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I have been trying to get the bases exchangex as thru make a horrible noise when going up or down. This has been going on since Noember 4, 2017 and their customer service department keeps on losing the paperwork. Well finally today Febraury 14, 2018 i get a call from a company saying they have our...

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Style and Design
2.5 (60 reviews)
1.6 (27 reviews)
Reviewer's quote

...We had made many other inquires at other stores to see their price, design, and comparative facts. When we got to the ORIGINAL MATTRESS STORE, we were shown the difference in design, and quality of the building of box springs and mattress, which help to complete the sale. ..

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I bought a Sealy well over $1000.00 3 yrs ago after spine surgery. Sagging is so uncomfortable I am now in physical therapy due to pain from herniated disc in cervical and lumbar spine. It held up for 3 yrs now the pain begins along with the sagging uncomfortable sleepless nights. Was told it was...

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Original Mattress Factory and Sealy Pros and Cons

Pros
  • Sales environment and twosided mattress
  • Prices
  • Low pressure sales environment
  • Usually impressed
  • Quality products
  • Fairly affordable
Cons
  • Mattress quality
  • Customer service
  • Mattress quality and fit
  • Resolving the problem
  • Poorly constructed mattress
  • Way they tried to recant on the warranty

Original Mattress Factory and Sealy Most Positive Reviews

Top rated reviews
5

Bought a queen size flippable pillow-top mattress.....in 1999. Still LOVE it!!!

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5

Bed works but will not stay where placed. Slowly returns to flat position.

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5

Both our adult children purchased queen sized pillow top mattresses over 10 years ago. They loved them especially...

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3.2

Purchased a Sealy Posterpedic Queen size mattress in June 2015 from Ashley Furniture. Since then I've exchanged the...

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Original Mattress Factory and Sealy Most Critical Reviews

Lowest rated reviews
1

I am disgusted with the customer service that I received from The original Mattress Factory. I did a lot of research onl...

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1

Assured by Sealey Customer Services that the plates would adapt to any size headboard, the Brackets came but no adaptor...

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1

so excited to get a new bed, went to omf in gahanna, ohio.
This bed will be 3 years old in november, It is a piece of j...

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1

Spent $500 to replace a mattress set that I owned for over 10 years and within 6 months the mattress had over an inch...

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Original Mattress Factory and Sealy Latest Reviews

Recent published reviews
1.3

This mattress looks like it is 20 years old. The store does not back up the mattress. They sent us a piece of foam and...

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No votes

called customer service and no one ever picked up! twice

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1.3

Mattres has lumps. The springs poke you. Called them they came out and said it was fine. Sorry about your luck. They...

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No votes

The customer service department never picks up, voice recording that will leave you on hold 30 minutes then you just...

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Original Mattress Factory and Sealy Products and Services

Most reviewed product and services
  • Original Mattress Factory Mattress (160 reviews)
  • Original Mattress Factory Customer Care (6 reviews)
  • Original Mattress Factory Sales Representative (5 reviews)
  • Sealy Mattress (78 reviews)
  • Sealy Posturepedic Firm Mattress (12 reviews)
  • Sealy Posturepedic Plush Mattress (7 reviews)