PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Xtralights and Oreilly Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Xtralights
Oreilly Auto Parts

Xtralights and Oreilly Auto Parts Overview

Total reviews
125
558
Company responses
0
0
Issues resolved
1
3

Oreilly Auto Parts was first mentioned on PissedConsumer on Mar 27, 2008 and since then this brand received 558 reviews. It is 433 reviews more than Xtralights received since Feb 22, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Xtralights customer support team and Oreilly Auto Parts customer service.

Xtralights and Oreilly Auto Parts Consumer Ratings

Rank
42 out of 540 in Auto Parts and Accessories category
34 out of 540 in Auto Parts and Accessories category
Exchange, Refund and Cancellation Policy
50 in category
16 in category
Product or Service Quality
28 in category
31 in category
Turnaround Time
65 in category
31 in category

According to consumer ratings and reviews, Oreilly Auto Parts ranks 8 points higher in the Auto Parts and Accessories category than Xtralights. People gave Xtralights 1.4 stars for Exchange, Refund and Cancellation Policy criterion in Auto Parts and Accessories category and it is 85 points higher than the worst rated brand in this category. At the same time, Oreilly Auto Parts was rated 2.1 stars for Exchange, Refund and Cancellation Policy criterion in this category and it is 119 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Xtralights has a higher rating than Oreilly Auto Parts. Regarding Turnaround Time criterion, consumers gave Xtralights 1.5 stars and it is 52% greater than other in category. Oreilly Auto Parts however was rated 2.2 stars and it is 77% greater than other in category.

Xtralights and Oreilly Auto Parts Rating Details

Exchange, Refund and Cancellation Policy
1.4 (56 reviews)
2.1 (85 reviews)
Reviewer's quote

I was then told that my parts were discontinued, so I asked where my refund was? Thats when I got pissed wasted 6 weeks waiting for them. I asked for the owners # and was given an adult chat line # which was kinda funny but really is this how to do business? I then got a text message from a random...

pissed

O'Reilly Auto Parts is one of the most unethical companies I have ever dealt with. I have been repairing my own van for years. I'm a 62 year old single woman living in Elgin Tx. I needed to replace my brakes and rotors.I have made this repair several times because I drive a 1 ton passenger van and...

Lorrie L
Product or Service Quality
2.2 (56 reviews)
2.1 (109 reviews)
Reviewer's quote

...I talked with customer service and they promised to send me a return label to send back the product, and once they received the product they would send out a new tail light set. It took 2 months to receive the shipping label. Upon receipt of product they were to ship out a new tail light set...

Elizabeth F

I switched from Auto Zone to O'Reilly's over 5 years ago because they service reps get the right part the first time about 75% on average. Product quality close to OME. Whereas Autozone only accurate 15% of the time and additionally parts quality is poor...

Hope E
Turnaround Time
1.5 (40 reviews)
2.2 (74 reviews)
Reviewer's quote

...Was told they needed to contact the maker of the headlights, after waiting an extended amount of time (3 months) they said they had it noted and would send a replacement set if I wished. I said Id love that, as I did like the product...

PissedConsumer1717880

Friend of mine went to Orielly's in Princeton Texas to get spark plugs for her truck. The young man behind the counter gave me plugs for a hemi. I told him I did not have a hemi and he proceeded to tell me that it was fine they would work in my truck also. I put the plugs in and not long after my...

Katherine E

Xtralights and Oreilly Auto Parts Pros and Cons

Pros
  • Fast shipping
  • Sales team
  • Quick shipping
  • Had my part in stock
  • That they work fast
  • Quality parts for a good price
Cons
  • Customer service
  • Poor quality product and customer service
  • Company
  • Horrible customer service
  • Nobody takes responsibility
  • Staff

Xtralights and Oreilly Auto Parts Most Positive Reviews

Top rated reviews
5

The headlights looked good out of the box, installation was simple and perfect fitment, every thing needed was in the...

5

Went to oreillys auto parts in sarasota fl and couldnt be happier i love it great customer service and professional...

Xtralights and Oreilly Auto Parts Most Critical Reviews

Lowest rated reviews
1

I purchased 300 dollar headlights for my car about 7 weeks ago. 2 weeks after I purchased them I called in to see the...

1

I purchased a can of an electrical parts cleaning spray, and it fried an
entire master switch panel in...

Xtralights and Oreilly Auto Parts Latest Reviews

Recent published reviews
1

Ordered headlights for my wifes car. After less the a month they started heat cracking. I played phone tag with them,...

Read all 125 reviews

Two years at 8hr. 40 hrs wk and live at poverty level.

Read all 558 reviews

Xtralights and Oreilly Auto Parts Products and Services

Most reviewed product and services
  • Xtralights Customer Care (22 reviews)
  • Xtralights Shipping Service (13 reviews)
  • Oreilly Auto Parts Manager (109 reviews)
  • Oreilly Auto Parts Customer Care (80 reviews)
  • Oreilly Auto Parts Car Part Replacement (4 reviews)