PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rockauto and Oreilly Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rockauto
Oreilly Auto Parts

Rockauto and Oreilly Auto Parts Overview

Total reviews
4656
570
Company responses
0
0
Issues resolved
14
3

Rockauto and Oreilly Auto Parts Consumer Ratings

Rank
26 out of 361 in Auto Parts and Accessories category
41 out of 361 in Auto Parts and Accessories category
Price Affordability
19 in category
58 in category
Product or Service Quality
22 in category
32 in category
Exchange, Refund and Cancellation Policy
31 in category
21 in category
Value for money
23 in category
39 in category

Rockauto and Oreilly Auto Parts Rating Details

Price Affordability
3.4 (1471 reviews)
2.4 (102 reviews)
Reviewer's quote

RockAuto had a good price on part. I needed it quickly so I paid for FedEx Express two day shipping. FedEx delivered late and while RockAuto refunded me for part (less return shipping) they refused to file a claim with FedEx for shipping refund which was guaranteed..

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Went there they offer a 7 dollar rebate making the price comparable to the price everywhere elts on t6 oil get coupon they casher tells you to just go online but nowhere to get greater would have just driven the extra 10min that's Scam I say..

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Product or Service Quality
2.4 (1453 reviews)
2.1 (112 reviews)
Reviewer's quote

...No customer service. Can not talk to anyone to help. They also send parts that do not even fit my car...

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...or at a family owned store w some good service..

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Exchange, Refund and Cancellation Policy
1.8 (1426 reviews)
2.1 (89 reviews)
Reviewer's quote

...Now I'm stuck with a part that doesn't fit and unable to get a refund. They don't have a customer service telephone line to call to correct this..

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...I contacted someone in customer service and they said they are not refunding me that it is on the UPS to refund me. Okay I paid 271. 98 for both the Hub assembly's, I am a mother of three and this is for my van that currently the wheel bearings/ wheel hub are going out...

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Value for money
3 (1423 reviews)
2.3 (106 reviews)
Reviewer's quote

I bought the wrong parts and they are in warehouse A i don't need those i need that order canceled and the money refunded back to my account so I can buy the right ones..

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...I called the bank and was told it was oreillys they were waiting on! Wtf? Wal-Mart refunds are instantaneous so why is oreilys so God dam slow? I need my money NOW. Cash from now on but not at oreilys..

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Rockauto and Oreilly Auto Parts Pros and Cons

Pros
  • Price
  • Will never buy from them again
  • Prices
  • Had my part in stock
  • That they work fast
  • All the locations
Cons
  • No customer service
  • Customer service
  • Refund policy for defective item
  • Horrible customer service
  • Nobody takes responsibility
  • Staff

Rockauto and Oreilly Auto Parts Most Positive Reviews

Top rated reviews
5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

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5

Went to oreillys auto parts in sarasota fl and couldnt be happier i love it great customer service and professional...

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5

I received an oil pump which should have included two "O" rings. The "O" rings were missing. It is IMPOSSIBLE to...

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5

I just called the Afton store in St. Louis. A Spanish gentleman answered the phone and couldn't speak or understand...

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Rockauto and Oreilly Auto Parts Most Critical Reviews

Lowest rated reviews
1

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

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1

I purchased a can of an electrical parts cleaning spray, and it fried an
entire master switch panel in...

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1

The timing belt kit was advertised as having a water pump included. Kit arrived without a pump. Rock Auto insists their...

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1

I bought a new serpentine belt from them and I borrowed their serpentine belt tool. After finding out that it didn't...

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Rockauto and Oreilly Auto Parts Latest Reviews

Recent published reviews
No votes

Received incorrect part. I just simply wish to return it. I wanted to know if anything was needed, or, simply just...

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No votes

I am disappointed that many Oreilly employees don't wear masks. 100,000 people have died. Your corporate leadership is...

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No votes

The absolute worst company to order carp parts from. They actually DONT have any customer service. Its 2020 and your...

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1

DeadWent to oriellys near my work and tried to by part but it wasnt available at this location.. so i ask if it was...

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Rockauto and Oreilly Auto Parts Products and Services

Most reviewed product and services
  • Rockauto Shipping Service (1222 reviews)
  • Rockauto Customer Care (718 reviews)
  • Rockauto Website (86 reviews)
  • Oreilly Auto Parts Manager (109 reviews)
  • Oreilly Auto Parts Customer Care (81 reviews)
  • Oreilly Auto Parts Rebate (5 reviews)