PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about RockAuto and Oreilly Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

RockAuto
Oreilly Auto Parts

RockAuto and Oreilly Auto Parts Overview

Total reviews 9072 661
Company responses 0 0
Issues resolved 81 3

RockAuto and Oreilly Auto Parts Consumer Ratings

Rank
94 out of 1156 in Auto Parts and Accessories category
124 out of 1156 in Auto Parts and Accessories category
Product or Service Quality
85 in category
126 in category
Exchange, Refund and Cancellation Policy
120 in category
77 in category
Price Affordability
57 in category
161 in category
Value for money
89 in category
123 in category

RockAuto and Oreilly Auto Parts Rating Details

Product or Service Quality
2.4
(2783 reviews)
2
(158 reviews)
Reviewer's quote

If you received damaged items there is no customer service phone or sms text numbers to contact them. Damaged shipping containers, missing or damaged parts will cause you numerous email messaging for claims processing to resolve anything and get your money credited. Customer service, warehousing...

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There customer service division couldn't have been nicer, I will say the man I spoke to was polite, but when you want me to buy a battery before we know it's the battery take the battery home change it out bring the old one back because your manager said he can't touch my car and we spoke on the...

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Exchange, Refund and Cancellation Policy
1.8
(2775 reviews)
2.1
(128 reviews)
Reviewer's quote

...I went through their (online only) Exchange, Refund and Cancellation Policy Web pages. Asked for the hardware to be shipped to me or send return conformation to send the whole thing back. Never heard back, can't call anyone to talk to confirm...

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...No where in the return policy or receipt is that stated. I do service work and we buy a lot of parts from OReilly but after this issue never again. Had the original package and receipt and it was purchased on a credit card..

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Price Affordability
3.3
(2773 reviews)
2.5
(137 reviews)
Reviewer's quote

...The total price was 90 some dollars, but I have 5. 95 left on card. So where is my damn money...

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...In addition to the price of installation, I also purchased compressor oil and 3 cans of Freon. Help!!!..

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Value for money
2.9
(2684 reviews)
2.3
(146 reviews)
Reviewer's quote

...Please contact me asap this part cost me alot of money..

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...So I spent $120 for no **** reason and that was all the money I had. So me and my future wife was forced to sleep in our ****ing car at a gas station with our 2 pets on CHRISTMAS EVE. I hope this gets u fired it's not our fault they made u work Christmas Eve and u have no compassion for customers...

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RockAuto and Oreilly Auto Parts Pros and Cons

Pros
  • Price
  • Good prices
  • Great prices
  • Had my part in stock
  • That they work fast
  • Location
Cons
  • No customer service
  • Customer service
  • No customer phone service
  • Horrible customer service
  • Staff
  • Quality

RockAuto and Oreilly Auto Parts Most Positive Reviews

Top rated reviews
5

Wanted to talk to someone about my problem! Bought the right part but it only worked 3 Times! I donโ€™t know what to do?

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5

if your battery lasted 18 months then chances are it wasnโ€™t a manufacturer defect. Generally you will see those within...

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5

I got a part from rock auto it did Not fit so I sent it back. Im still waiting on my refund has been well over 30 days.

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5

My battery died within warranty, but didnt have proper records of purchase. I thought I was gonna be out of another...

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RockAuto and Oreilly Auto Parts Most Critical Reviews

Lowest rated reviews
1

The app is not helpful there is no way that I can find out the parts that I need nor the price it was a waste of my...

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1

I first of all have been a loyal consumer since y'all opened in Starke Fl. We own a logging business and we never had a...

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1

My order was shipped from two locations, half of order shipped and arrived. the other half never shipped. I paid extra...

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1

I was store manager in nc i worked under Michael Blount . He is a horrible excuse for dm . He does not need to be in...

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RockAuto and Oreilly Auto Parts Latest Reviews

Recent published reviews
No votes

jus want exchange for same alternator its defective
no good, jus want another one please can you replace

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No votes

was given a brand new replacement battery and it lasted 6 weeks warranty ran out a week after i got the replacement so...

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2.8

I'm sorry don't mean a bad review but I'm 44 my husband just passed away and he was the one order n my parts I'm just...

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1

One of their drivers for their Bremerton store was using the shoulder in a school zone to speed and aggressively avoid...

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