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  • 3 ISSUES RESOLVED
  • 505 TOTAL REVIEWS
  • $730K CLAIMED LOSSES
  • $5.7K AVERAGE LOSS
2.1
Exchange, Refund and Cancellation Policy
  • That they work fast 2
  • Had my part in stock 2
  • All the locations 2
  • Lost my 2003 ford excursion 1
  • Female employee talks up products with rebates 1

Customers don't like

  • Horrible customer service10
  • Poor service3
  • Products2
  • Nobody takes responsibility2
  • Incorrect parts2
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Rockauto

Auto Parts and Accessories
  • 2 ISSUES RESOLVED
  • 810 TOTAL REVIEWS
  • $49.3K CLAIMED LOSSES
  • $285 AVERAGE LOSS
1.8
Exchange, Refund and Cancellation Policy
  • Price 25
  • Will never buy from them again 13
  • Part availability 4
  • Cheap price 4
  • Website 3

Customers don't like

  • Refund policy for defective item7
  • Unwillingness to accept their part in the mistake5
  • Return policy for defective parts5
  • Inexperienced customer service staff5
  • Shipping4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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