PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Oreilly Auto Parts and Rockauto as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Oreilly Auto Parts
Rockauto

Oreilly Auto Parts and Rockauto Overview

Total reviews
576
4914
Company responses
0
0
Issues resolved
3
14

Oreilly Auto Parts and Rockauto Consumer Ratings

Rank
47 out of 412 in Auto Parts and Accessories category
30 out of 412 in Auto Parts and Accessories category
Product or Service Quality
36 in category
27 in category
Value for money
46 in category
28 in category
Price Affordability
69 in category
25 in category
Exchange, Refund and Cancellation Policy
21 in category
35 in category

Oreilly Auto Parts and Rockauto Rating Details

Product or Service Quality
2.1 (115 reviews)
2.4 (1521 reviews)
Reviewer's quote

The customer service was terrible I was treated very rude I felt very uncomfortable being that I was a man of color it felt like I was not supposed to be there. The associate Alex told me that my card was declined after not giving me the time to enter my PIN number. After the purchase being...

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...Their customer service skills suck! Had a part show up broken and now still waiting on the replacement for 5 + days. They will not give you any answers, keep dodging the questions, and then ignores the messages on the Facebook. Like they will read them and flat ignore you...

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Value for money
2.2 (110 reviews)
2.9 (1477 reviews)
Reviewer's quote

i bought spark plugs for my ranger,they sold me the wrong ones,,i used my 5 dollare for discount,they gave me back my money less the 5 dollar gift i used,,the 5 dollares,was sent to me by o rilesy for spending over 150, thomas webster pobox 1168 wilton maine 04294,,i got ripped off,,..

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...business day checked tracking # Fed Ex shows tracking # given but part not shipped all I know its Wednesday night 7pm and no part but rock auto has my extra money for shipping. If you e-mail rock auto they will tell you they cant control when the package is picked up or when it gets there because they are not the shipping company, then use a reliable company. But rock auto knows when the part...

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Price Affordability
2.4 (105 reviews)
3.4 (1540 reviews)
Reviewer's quote

Went there they offer a 7 dollar rebate making the price comparable to the price everywhere elts on t6 oil get coupon they casher tells you to just go online but nowhere to get greater would have just driven the extra 10min that's Scam I say..

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RockAuto had a good price on part. I needed it quickly so I paid for FedEx Express two day shipping. FedEx delivered late and while RockAuto refunded me for part (less return shipping) they refused to file a claim with FedEx for shipping refund which was guaranteed..

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Exchange, Refund and Cancellation Policy
2.1 (93 reviews)
1.8 (1484 reviews)
Reviewer's quote

...for them to turn me away in such a rude manner the guy is yelling at me outside of the door he couldn't even politely talk to me I feel so offended I want a refund I will never go to O'Reilly's again that whole team is awful in a time like this nobody needs to deal with that we are not in the ghetto we are not in the hood I'm not quite sure why the guy needed to talk to me like that so I want my refund and I'm going to tell everybody about my experience as much as possible because this is absolutely unnecessary Del Paso located in...

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...The refund needs to go to a different name and address..

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Oreilly Auto Parts and Rockauto Pros and Cons

Pros
  • Had my part in stock
  • That they work fast
  • All the locations
  • Price
  • Will never buy from them again
  • Good prices
Cons
  • Horrible customer service
  • Staff
  • Nobody takes responsibility
  • Customer service
  • No customer service
  • Refund policy for defective item

Oreilly Auto Parts and Rockauto Most Positive Reviews

Top rated reviews
5

Went to oreillys auto parts in sarasota fl and couldnt be happier i love it great customer service and professional...

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5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

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5

I just called the Afton store in St. Louis. A Spanish gentleman answered the phone and couldn't speak or understand...

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5

I received an oil pump which should have included two "O" rings. The "O" rings were missing. It is IMPOSSIBLE to...

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Oreilly Auto Parts and Rockauto Most Critical Reviews

Lowest rated reviews
1

I purchased a can of an electrical parts cleaning spray, and it fried an
entire master switch panel in...

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1

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

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1

I bought a new serpentine belt from them and I borrowed their serpentine belt tool. After finding out that it didn't...

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1

The timing belt kit was advertised as having a water pump included. Kit arrived without a pump. Rock Auto insists their...

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Oreilly Auto Parts and Rockauto Latest Reviews

Recent published reviews
1.4

i bought spark plugs for my ranger,they sold me the wrong ones,,i used my 5 dollare for discount,they gave me back my...

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1.5

Paid extra to have part delivered ordered on Monday to deliver on Wednesday at end of business day checked tracking #...

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2.7

Bronco replaced battery the best one for bronco failed 9months new hubs bronco are failing now 9 months alternator...

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No votes

When I receive my order I had no shipping label or return label or paperwork or even the magnet you guys provide in the...

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Oreilly Auto Parts and Rockauto Products and Services

Most reviewed product and services
  • Oreilly Auto Parts Manager (109 reviews)
  • Oreilly Auto Parts Customer Care (81 reviews)
  • Oreilly Auto Parts Rebate (5 reviews)
  • Rockauto Shipping Service (1239 reviews)
  • Rockauto Customer Care (730 reviews)
  • Rockauto Website (87 reviews)