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  • 3 ISSUES RESOLVED
  • 505 TOTAL REVIEWS
  • $730K CLAIMED LOSSES
  • $5.7K AVERAGE LOSS
2.1
Customer service
Staff
Website
Reliability
  • That they work fast 2
  • Had my part in stock 2
  • All the locations 2
  • Lost my 2003 ford excursion 1
  • Female employee talks up products with rebates 1

Customers don't like

  • Horrible customer service10
  • Poor service3
  • Products2
  • Nobody takes responsibility2
  • Incorrect parts2
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Pep Boys

Service Centers and Repairs
  • 5 ISSUES RESOLVED
  • 1503 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3K AVERAGE LOSS
1.8
Customer service
Staff
Website
Reliability
  • Convenient location 6
  • Price 4
  • Personnel 4
  • Comfortable waiting room 4
  • Good service 3

Customers don't like

  • Customer service10
  • Poor service provided6
  • Store staff5
  • Attempt to overcharge5
  • Un-skilled mechanics4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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