PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Oreilly Auto Parts and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Oreilly Auto Parts
Pep Boys

Oreilly Auto Parts and Pep Boys Overview

Total reviews
Company responses
Issues resolved

Pep Boys was first mentioned on PissedConsumer on Sep 2, 2007 and since then this brand received 1607 reviews. It is 1049 reviews more than Oreilly Auto Parts received since Mar 27, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Oreilly Auto Parts customer support team than with Pep Boys customer service.

Oreilly Auto Parts and Pep Boys Consumer Ratings

34 out of 540 in Auto Parts and Accessories category
191 out of 2660 in Service Centers and Repairs category
Product or Service Quality
31 in category
152 in category
Value for money
37 in category
146 in category
Price Affordability
49 in category
197 in category

Oreilly Auto Parts and Pep Boys Rating Details

Product or Service Quality
2.1 (109 reviews)
1.6 (257 reviews)
Reviewer's quote

I switched from Auto Zone to O'Reilly's over 5 years ago because they service reps get the right part the first time about 75% on average. Product quality close to OME. Whereas Autozone only accurate 15% of the time and additionally parts quality is poor...

Hope E

PEP BOYS had the best deal on a new battery, including installation better price than COSTCO. In spite of a full schedule they fit me in & performed promptly.

Value for money
2.3 (102 reviews)
1.8 (266 reviews)
Reviewer's quote

Replacement Number 1 rebuilt carb, car wouldn’t start when warmed up fully. Number 2–the car started okay but accelerator pump didn’t work per my mechanic. Number 3 had backward choke spring per mechanic so car died when it warmed up, like #1! Number 4 was same story with backward choke per...


I completed the rebate form online with Pep Boys. But never received my $10 back in the mail. Its been approximately 9-10 months!

Price Affordability
2.5 (99 reviews)
2 (255 reviews)
Reviewer's quote

00 of the same price as the acdelco that showed on their website but was not available for like 5 days. after much thought and reading and printing off their return policy I went ahead and made the purchase because it does not state 10 days within the policy. in fact, my check was turned into cash...

chad p

...I asked the price of a conventional oil change and if it was necessary to make an appointment. He said I could just come in no appointment needed. I asked if there was a long wait and he said there was none...


Oreilly Auto Parts and Pep Boys Pros and Cons

  • Had my part in stock
  • That they work fast
  • Quality parts for a good price
  • Convenient location
  • Comfortable waiting room
  • Price
  • Horrible customer service
  • Nobody takes responsibility
  • Staff
  • Customer service
  • Poor service provided
  • Poor service

Oreilly Auto Parts and Pep Boys Most Positive Reviews

Top rated reviews

Went to oreillys auto parts in sarasota fl and couldnt be happier i love it great customer service and professional...


This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

Oreilly Auto Parts and Pep Boys Most Critical Reviews

Lowest rated reviews

I purchased a can of an electrical parts cleaning spray, and it fried an
entire master switch panel in...


My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

Oreilly Auto Parts and Pep Boys Latest Reviews

Recent published reviews

Two years at 8hr. 40 hrs wk and live at poverty level.

Read all 558 reviews

Had 4 tires installed with TPMS services and went online for the $120 rebate offer. Submitted the information. Three...

Read all 1607 reviews

Oreilly Auto Parts and Pep Boys Products and Services

Most reviewed product and services
  • Oreilly Auto Parts Manager (109 reviews)
  • Oreilly Auto Parts Customer Care (80 reviews)
  • Oreilly Auto Parts Sales Representative (4 reviews)
  • Pep Boys Oil Change (168 reviews)
  • Pep Boys Car Repair (71 reviews)
  • Pep Boys Rebate (58 reviews)