PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PartsGeek and Oreilly Auto Parts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PartsGeek
Oreilly Auto Parts

PartsGeek and Oreilly Auto Parts Overview

Total reviews
2049
576
Company responses
0
0
Issues resolved
12
3

PartsGeek and Oreilly Auto Parts Consumer Ratings

Rank
56 out of 411 in Auto Parts and Accessories category
47 out of 411 in Auto Parts and Accessories category
Exchange, Refund and Cancellation Policy
59 in category
21 in category
Product or Service Quality
37 in category
36 in category
Price Affordability
49 in category
70 in category
Value for money
45 in category
46 in category

PartsGeek and Oreilly Auto Parts Rating Details

Exchange, Refund and Cancellation Policy
1.5 (603 reviews)
2.1 (93 reviews)
Reviewer's quote

...I want to return it for an exchange but there is no way to talk to anyone. I will never purchase another part for auto parts Geek again. 862-655-2973..

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...for them to turn me away in such a rude manner the guy is yelling at me outside of the door he couldn't even politely talk to me I feel so offended I want a refund I will never go to O'Reilly's again that whole team is awful in a time like this nobody needs to deal with that we are not in the ghetto we are not in the hood I'm not quite sure why the guy needed to talk to me like that so I want my refund and I'm going to tell everybody about my experience as much as possible because this is absolutely unnecessary Del Paso located in...

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Product or Service Quality
2 (584 reviews)
2.1 (115 reviews)
Reviewer's quote

I have tried to work with parts geek customer service online for over a month with the problem NOT resolved! I found two numbers for customer service online. One number rings one time and hangs up. The other a toll free number lets me select option 2 (for customer service) leaves me on hold for a...

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The customer service was terrible I was treated very rude I felt very uncomfortable being that I was a man of color it felt like I was not supposed to be there. The associate Alex told me that my card was declined after not giving me the time to enter my PIN number. After the purchase being...

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Price Affordability
3 (577 reviews)
2.4 (105 reviews)
Reviewer's quote

...IF I HAVE TO PAY FULL PRICE FOR SHIPPING AGAIN IM GOING TO LOSE IT...

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Went there they offer a 7 dollar rebate making the price comparable to the price everywhere elts on t6 oil get coupon they casher tells you to just go online but nowhere to get greater would have just driven the extra 10min that's Scam I say..

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Value for money
2.2 (468 reviews)
2.2 (110 reviews)
Reviewer's quote

Well tried calling and hung up on me but money was refunded on my card that night...

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i bought spark plugs for my ranger,they sold me the wrong ones,,i used my 5 dollare for discount,they gave me back my money less the 5 dollar gift i used,,the 5 dollares,was sent to me by o rilesy for spending over 150, thomas webster pobox 1168 wilton maine 04294,,i got ripped off,,..

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PartsGeek and Oreilly Auto Parts Pros and Cons

Pros
  • Good prices
  • Found part
  • Price
  • Had my part in stock
  • That they work fast
  • All the locations
Cons
  • Horrible customer service
  • Wrong part
  • Unethical business practices
  • Horrible customer service
  • Staff
  • Nobody takes responsibility

PartsGeek and Oreilly Auto Parts Most Positive Reviews

Top rated reviews
5

Stay away from this company - they are scammers making money on shipping charges.

Ordered windshield washer reservoir,...

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5

Went to oreillys auto parts in sarasota fl and couldnt be happier i love it great customer service and professional...

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5

Ordered a door handle and the description said they paint to match your car, I go all the way through check out and no...

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5

I just called the Afton store in St. Louis. A Spanish gentleman answered the phone and couldn't speak or understand...

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PartsGeek and Oreilly Auto Parts Most Critical Reviews

Lowest rated reviews
1

Stay far far away.

THEY DO NOT ALLOW ORDER CANCELLATIONS, RESTOCK IS 30% AUTOMATICALLY AND NO PHONE NUMBER TO CONTACT...

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1

I purchased a can of an electrical parts cleaning spray, and it fried an
entire master switch panel in...

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1

I ordered a front axle assembly for a 1982 VW Rabbit, I was sent a 1985 axle assembly which does not fit. I contacted th...

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1

I bought a new serpentine belt from them and I borrowed their serpentine belt tool. After finding out that it didn't...

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PartsGeek and Oreilly Auto Parts Latest Reviews

Recent published reviews
No votes

Part geek sent me the wrong alternator for my 2011 Jeep Grand Cherokee. I would like to return .my debt card not in...

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1.4

i bought spark plugs for my ranger,they sold me the wrong ones,,i used my 5 dollare for discount,they gave me back my...

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No votes

I had to pay $41 for return of the wrong part.I gave them the vin# of vehicle ,which I had to pay for services to have...

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2.7

Bronco replaced battery the best one for bronco failed 9months new hubs bronco are failing now 9 months alternator...

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PartsGeek and Oreilly Auto Parts Products and Services

Most reviewed product and services
  • Partsgeek Shipping Service (413 reviews)
  • Partsgeek Customer Care (186 reviews)
  • Partsgeek Website (26 reviews)
  • Oreilly Auto Parts Manager (109 reviews)
  • Oreilly Auto Parts Customer Care (81 reviews)
  • Oreilly Auto Parts Sales Representative (5 reviews)