PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Traeger Pellet Grills and Orchard Supply Hardware as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Traeger Pellet Grills
Orchard Supply Hardware

Traeger Pellet Grills and Orchard Supply Hardware Overview

Total reviews 121 24
Company responses 0 0
Issues resolved 0 0

Traeger Pellet Grills and Orchard Supply Hardware Consumer Ratings

Rank
306 out of 1810 in Appliances and Electronics category
86 out of 547 in Landscaping and Gardening category
Customer service
No votes
61 in category
Price Affordability
No votes
75 in category
Product or Service Quality
No votes
34 in category
Value for money
No votes
48 in category

Traeger Pellet Grills and Orchard Supply Hardware Rating Details

Customer service
No votes
1.6 (11 reviews)
Reviewer's quote

...its never worked properly it caught on fire once and now if I turn the temperature down in the middle of cooking is shut yourself off every time Ive called customer service with no help they are useless. I will be buying a new smoker definitely not a Traeger and I will be telling everybody I know not to buy a...

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No, he couldn't, so i went to customer service and asked the lady the same ? And she said sorry and turned around and helped some other customer! !!! So i went to the cashier in the next to customer service and a man standing there said, I'll HELP YOU! !!! i said ru a customer, he said yes, but...

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Price Affordability
No votes
2.2 (6 reviews)
Reviewer's quote

...Lots out there for half the price..

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Orchard should be ashamed there marking up instead of discounting items I bought 500 zip ties for price of $15. 29 the same item is available at Lowes for $12. 39 this is not a sale I would suggest no one go until it actually closes because they're marking up prices instead of marking them down...

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Product or Service Quality
No votes
2.4 (8 reviews)
Reviewer's quote

...Customer service was horrible. Spent at least 3 hours o. The phone and kept getting hung up on...

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... filling this tank every month to two month when we only bbq in average of 1 to 2 times monthly!!!! I'm so angry that orchard should have taken this defaults product back!!!! I have & will continue to share my dissatisfied product with my Facebook friends & family!!! I was a loyal fan of Orchard Supply Hardware!!! I have to buy a new BBQ & it won't be from OSH!!!....

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Value for money
No votes
1.9 (7 reviews)
Reviewer's quote

...multiple times waiting as long as an hour to talk to somebody because every time I leave my name and phone number I never get a call back I spent a lot of money on this grill and I would sure like the app to work it used to work fine until you updated the software now I cant even get the barbecue to logon Its truly...

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I received this store credit card after returning an item that was defective and their wasn't an alternative at the time.

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Traeger Pellet Grills and Orchard Supply Hardware Pros and Cons

Pros
  • I dont have any for this company
  • Meat taste good
  • How it cooks
  • Polished concrete floors in the newer remodels
  • Item selection
Cons
  • Customer service is the worst
  • Company will not stand behind product
  • Does not work
  • Customer service
  • Return policy after closing announced
  • No customer help

Traeger Pellet Grills and Orchard Supply Hardware Most Positive Reviews

Top rated reviews
4.9

Same thing 4 months sent me 5. Controllers 4 barreles because it burnt first time after 4 months i we t my pool servive...

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3.8

I received this store credit card after returning an item that was defective and their wasn't an alternative at the...

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4.8

I bought this grill 6 months ago at Costco and the temperatures have always been off. I went to costco to see if they ha...

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3.6

I purchased multiple items just a few weeks ago, thinking if they didn't work out, I would be able to return them within...

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Traeger Pellet Grills and Orchard Supply Hardware Most Critical Reviews

Lowest rated reviews
1

Bought a grill in Tucson on 3/31. Got it home and box was missing several items: bucket, wheels, hardware kit, etc....

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1

Advertised offset patio umbrellas in their email flyer. In store only for one day. So I went to the store within 2...

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1

You have to babysit grill. They do not tell you it needs to be cleaned everytime you use it. If you do not clean you...

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1

I used to work 2 OSH. That's another story.
Simply put I find it is rude that the FIRST THING most all checkout clerks...

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Traeger Pellet Grills and Orchard Supply Hardware Latest Reviews

Recent published reviews
4.1

Low heat warning resulting in flame out due to running on the smoke setting too long. The firebox overfilled with fuel....

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1

I have 2 gift cards for $10.00 and would like to get some use of them Wtf

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1

Made one simple order for grill liners; it was charged to my PayPal but the order froze online with no confirmation....

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No votes

Orchard was my "Happy Place". It was just uplifting to walk around at look at their gorgeous things and to be in their...

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Traeger Pellet Grills and Orchard Supply Hardware Products and Services

Most reviewed product and services
  • Traeger Pellet Grills Grill (38 reviews)
  • Traeger Pellet Grills Customer Care (6 reviews)
  • Traeger Pellet Grills Smoker (5 reviews)
  • Orchard Supply Hardware Customer Care (5 reviews)
  • Orchard Supply Hardware Grill (1 review)
  • Orchard Supply Hardware Manager (1 review)